Community admins play an important role in managing and encouraging interaction among members, and keeping their communities inclusive and safe. To support you in your tasks, Communities on WhatsApp provides you with tools you can use to manage your groups and members, and ensure an enjoyable experience for your community.
As a community admin, you are responsible for building and maintaining the community. You will do this by managing conversations while keeping your community safe. Within a community, each group has their own group admins, who are responsible for overseeing their group. In a well managed community, community and group admins communicate regularly with members and with each other, and remind everyone to respect the community rules.
In Communities on WhatsApp, you can save time by sending community level announcements to members through the Announcement group. Bringing groups under one community umbrella removes the need to make multiple announcements at the group level. Create and communicate your community rules early to set expectations of a good culture from the start. Great rules tell members how they can interact positively with others and contribute to the community. Rules can help prevent conflict and provide a feeling of safety for members.
Consider the following rules when writing your community guidelines:
- Be Kind and Inclusive. Please treat everyone with respect.
- No Hate Speech or Bullying. Degrading comments and personal attacks aren’t acceptable.
- No Promotions or Spam - Self-promotion and irrelevant messages aren't allowed.
- Respect Everyone's Privacy - We value mutual trust. What's shared in the groups should stay in the groups.
It is good practice to include the rules in the community description and post them in the Announcement group. Remind members that not following these rules can result in them being removed from the community. It is also important to work with your group admins to ensure the community rules are followed in group conversations.