As admins, you are responsible for safeguarding the community. Members look to your leadership in managing situations where the community rules are not respected. They expect you to uphold the rules consistently, and to remove content and members who violate the community rules.
Encourage members to take the following actions when faced with problematic content and people:
- Block the contact on WhatsApp;
- Message the group or community admins privately to report the situation;
- Report content and people that violate WhatsApp’s Terms of Service to WhatsApp.
Community admins should work with group admins and members to manage and resolve issues at the group level if possible. However, in a situation where a member continuously violates WhatsApp’s Terms of Service, report the contact to WhatsApp. You can report an account by long pressing a single message.