Admins must act promptly and strictly to enforce their community rules when dealing with inappropriate behaviour and content in order to create an environment where members feel secure and comfortable in expressing themselves. It is a good practice to recognize positive interactions, such as by appreciating members who demonstrate positive behavior and respect the community rules. Regularly share resources to educate your members and make them aware and responsible for the content they are sharing or supporting.
If unwanted offensive material is posted or shared, take action to quickly delete it and, if necessary, report and remove the member who posted the content. Apologize to the group and remind everyone they can also delete any inappropriate content on their own devices. This is a good opportunity to remind the group about the community rules on such behaviour. Good rules create a safe space and set clear expectations of what members should and should not do.
Encourage members to engage positively and alert you to negative behaviour that violates the community rules. Let them know that they can reach out to you and your admin team if they have any questions or concerns.
Remind members that being a community does not mean that they can reach out to any member whenever they want. Always use WhatsApp responsibly and remember to ask for permission and respect boundaries:
- Send messages to members you know, those who have contacted you first or asked you to contact them;
- Refrain from contacting any member who asks you to stop messaging them.