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  • OVERVIEW

  • Key things to think about when starting a new community or adding your groups to Communities on WhatsApp.

    • 100: Setting Up Your Community
    • 101: Building a Safe Community
    • 102: Being a Good Community Admin
    • 103: How to Engage and Grow a Community

  • Empower and collaborate with your admins and members to build and maintain a rewarding community experience.

    • 200: Establishing Boundaries and Maintaining a Good Community Atmosphere
    • 201: Managing Conflict and Promoting Inclusion
    • 202: Enforcing Community Rules and Managing Difficult Members
    • 203: Managing and Assigning Roles for Multi-admin Communities

  • Coming Soon!

    • See how people from across various sectors are using WhatsApp to grow their communities.

      • Education
      • Support or Volunteer Groups
      • Health

    Welcome to the Communities Learning Center

    Communities on WhatsApp connect related groups under one umbrella.

    Here, on the Communities Learning Center, you will find everything you need to know to become a great admin for Communities. This resource will empower and assist you in creating an effective space for members to connect with each other, share experiences, and contribute towards a common purpose. Read on for tools and tips for managing groups and member engagement and building a safe, successful, and thriving community.

    Uplift Your Community through Leadership and Teamwork

    Learn how your leadership and collaboration with your admin team sets the foundation for a positive community culture that embraces diversity, champions respect, and brings out the best in your members.

    From How-To’s To Best Practices, Dive into the Curriculum

    Communities on WhatsApp empowers admins to show up for their members. With tools to make it easier to organize related groups under one umbrella, and learning modules of our best practices on how to create a supportive environment and a strong sense of community to set you up for success. We also feature good examples of how leaders in different sectors and causes might use Communities on WhatsApp to support their day-to-day activities.


    It is important to remember that the guidance provided here is not exhaustive, and may not directly apply to all communities. Always consider your specific needs and situation, and be ready to take different actions that may be more suitable for your community.

    Getting Started

    Key things to think about when starting a new community or adding your groups to Communities on WhatsApp.

    100: Setting Up Your Community

    Understand the importance of clearly defining your community purpose and audience and planning your team members’ and your roles.

    Learn More

    101: Building a Safe Community

    A healthy and safe community starts with creating great rules to communicate how you want members to interact and treat each other.

    Learn More

    102: Being a Good Community Admin

    Tips and tools to define and assign roles and and responsibilities across your admin team when managing groups in a large community.

    Learn More

    103: How to Engage and Grow a Community

    Learn how to encourage meaningful interactions by using creative content, seeking feedback from members, and keeping groups relevant.

    Learn More

    Foster & Engage

    Empower and collaborate with your admins and members to build and maintain a rewarding community experience.

    200: Establishing Boundaries and Maintaining a Good Community Atmosphere

    Work with your admin team to enforce rules and educate members on how to deal with misinformation, hoaxes, bullying and harassment.

    Learn More

    201: Managing Conflict and Promoting Inclusion

    A conflict mediation playbook can guide your team when managing conflicts. Intervene quickly and with empathy while promoting diversity and healthy disagreement.

    Learn More

    202: Enforcing Community Rules and Managing Difficult Members

    Keep your members accountable by regularly communicating and consistently enforcing the rules of your community.

    Learn More

    203: Managing and Assigning Roles for Multi-Admin Communities

    Build a strong admin team with diverse skills, and share the workload and responsibilities fairly to keep your admins enthusiastic and motivated.

    Learn More

    Learn from Other Communities

    See how people from across various sectors are using WhatsApp to grow their communities.

    Education

    Enable a more structured and efficient way of broadcasting announcements and sharing class schedules and study materials, when managing communications with teachers, students, parents and support staff groups.

    View tutorial

    Support or Volunteer Groups

    From registration and coordination to monitoring and reporting, lead volunteer engagement, deployment and stakeholder communication across different activities through focused, real-time conversations and information sharing.

    View tutorial

    Health

    Share public health announcements and news, training materials, and other time sensitive information effectively and securely with healthcare workers, professionals, and support staff to improve stakeholder alignment and collaboration.

    View tutorial
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