Vai al contenuto
  • Home
    • Invia messaggi in tutta riservatezzaResta in contatto con chi desideriConnettiti nei gruppiEsprimiti liberamenteSicurezza fin dalla progettazioneCondividi i tuoi momenti quotidianiIscriviti ai canali
  • Privacy
  • Centro assistenza
  • Blog
  • Per le aziende
  • Scarica
Scarica
Termini e Informativa sulla privacy2025 © WhatsApp LLC
Pagina principale di WhatsAppPagina principale di WhatsApp
    • Invia messaggi in tutta riservatezza

      Crittografia end-to-end e funzioni di controllo della privacy.

    • Resta in contatto con chi desideri

      Invia messaggi e chiama gratuitamente* in tutto il mondo.

    • Connettiti nei gruppi

      Invia messaggi nei gruppi in modo semplice.

    • Esprimiti liberamente

      Comunica con sticker, voce, GIF e altro ancora.

    • Sicurezza fin dalla progettazione

      Più livelli di protezione che ti aiutano a stare al sicuro.

    • Condividi i tuoi momenti quotidiani

      Condividi foto, video e note vocali nello stato.

    • Iscriviti ai canali

      Segui gli argomenti che ti interessano.

  • Privacy
  • Centro assistenza
  • Blog
  • Per le aziende
  • App
AccessoScarica
  • Storie di WhatsApp

  • Storie di piccole attività

  • Storie di piccole attività - Messico


Smash

Tennis aficionado César Bautista is always ready to hit the court. But without a well-strung racket, the former real estate agent and wedding planner would not be at the top of his game.

So in 2010, when his go-to repairman could not re-string his racket, César decided to do it himself. He went on to repair rackets for family and friends and his hobby evolved into Smash, a tennis supply and racket repair store in Guadalajara, Mexico.

Smash has a small, well-stocked brick and mortar store but the majority of its business happens online, helping César sell rackets to customers across the country. However, organizing a business of this scale proved challenging.

So in May 2018, Smash began using the WhatsApp Business app. Today, César says it accounts for 50 percent of his monthly sales and 50 percent of overall income.

“We get around 50 to 60 messages a day and 90 percent of the questions are the same. It saves us lots of time,” says César, explaining the benefits of the WhatsApp Business app’s quick replies feature.

He adds that the away messages feature has streamlined Smash’s outreach. Today, customers are immediately engaged and directed to a point-of-sale, regardless of Smash’s store hours. “The biggest virtue that I see is that customers immediately receive my website link. It happens often that I see sales at midnight, 1:00 a.m. or even on Sundays,” says César.

The WhatsApp Business app... accounts for 50 percent of his monthly sales and 50 percent of overall income

This immediacy and convenience is felt by his customers, too.

“César sends me pictures of rackets,” says Mariana Vásquez, a tennis player. “Before WhatsApp, I would have to go to the store to see the rackets and then make a decision. It’s much easier.”

Adds another customer, “I would buy much less if I had to call them.”

César wants to grow Smash into a household name in Mexico. And with the WhatsApp Business app increasing his efficiency, he can focus on helping more customers ace their next match.


Altre storie: Mexico

Scopri di più
  • Mujer Asertiva

    Mujer Asertiva

    Messico
  • Florería Rosalío

    Florería Rosalío

    Messico
Scarica
Logo principale di WhatsApp
Logo principale di WhatsApp
Scarica
Cosa facciamo
FunzioniBlogSicurezzaPer le aziende
Chi siamo
InformazioniOpportunità di lavoroCentro risorse del brandPrivacy
Usa WhatsApp
AndroidiPhoneMac/PCWhatsApp Web
Hai bisogno di aiuto?
ContattaciCentro assistenzaAppAvvisi sulla sicurezza
Scarica

2025 © WhatsApp LLC

Termini e Informativa sulla privacy
Mappa del sito