Effective: January 1, 2020
This California Privacy Notice (“Notice”) is for California residents and supplements our Privacy Policy. It explains how we collect, use, and share your Personal Information and how to exercise your rights under the California Consumer Privacy Act of 2018 (“CCPA”).
For this Notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is aggregated, de-identified or information that cannot be reasonably linked to you.
To provide our Services, we must process some information about you, including Personal Information.
Information You Provide
Automatically-Collected Information
Other Sources of Information
To learn more about the specific pieces of Personal Information we collect and the sources of that information, return to our Privacy Policy and see the “Information We Collect” section.
We use the Personal Information we have to provide and support our Services as described in our Privacy Policy. We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services, including providing customer support, investigating suspicious activity or violations of our Terms, communicating with you about our Services or the Facebook family of companies, and allowing third parties, like businesses, to communicate with you through our Services.
You can learn more about our business and commercial purposes for collecting Personal Information by visiting the “How We Use Information” section of our Privacy Policy.
We do not sell your Personal Information, and never will. You share your information as you use and communicate through our Services, and we share your information for business purposes to help us operate, provide, improve, understand, customize, support, and market our Services.
Service Providers. Our Service Providers help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our app, provide our infrastructure, delivery, and other systems, supply maps and places information, help us understand how people use our Services, and market our Services. When we share information with our Service Providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.
Facebook Companies. The Facebook Family Companies may use the information we share with them to help operate, provide, improve, understand, customize, support, and market our Services and their offerings. This includes helping improve infrastructure and delivery systems, understanding how our Services or theirs are used, securing systems, and fighting spam, abuse, or infringement activities. Facebook and the other companies in the Facebook family also may use information from us to improve your experiences within their services such as making product suggestions (for example, of friends or connections, or of interesting content) and showing relevant offers and ads.
Legal Process Requests. We may share your information with law enforcement or other third parties in connection with legal requests.
You can learn more about the categories of Personal Information we share for business purposes and the categories of recipients with whom we share it in the “Information You And We Share” and “Affiliated Companies” sections of our Privacy Policy.
Under the CCPA, you have the right to access the Personal Information we’ve collected about you during the past 12 months and information about our data practices. You also have the right to request that we delete the Personal Information that we have collected from you.
For iPhone users, you can learn how to access, manage, and delete your Personal Information by checking out our iPhone FAQs. For Android, you can learn how to access, manage, and delete your Personal Information through our Android FAQs.
To request manual access or deletion of your Personal Information, please contact us here.
Please note, for all manual requests, you will need to verify your identity by providing us with the following information:
If you would like to know the specific pieces of Personal Information that we have collected about you, or to delete your Personal Information, you will need to provide the following additional information to verify your identity:
WhatsApp will not be able to respond to your request unless you provide us with all of the above information. You can also designate an authorized agent to make a manual request on your behalf. If you decide to use an authorized agent, please also include written permission that you have designated that agent to make this request, or proof of the agent’s power of attorney. We may also follow-up with you to verify your identity before processing your authorized agent’s request.
Lastly, you have the right to be free from any discrimination for exercising your rights to access or delete your Personal Information. We will not discriminate against you for exercising any of these rights.
If you have additional questions about this Notice or how to exercise your rights under the CCPA, please contact us.