California Privacy Rights Report

Products covered in this report

The metrics compiled are based on requests about the WhatsApp product.

Metrics compiled

The metrics compiled are based on requests from individuals who have submitted a request through WhatsApp's privacy support channels, including WhatsApp's CCPA-designated user support channels.

Time frame

December 27, 2019 - January 1, 2021*

* WhatsApp launched its CCPA request channels prior to January 1, 2020. This report includes requests received from December 27, 2019, up to January 1, 2021.

Median number of days within which we substantively responded

Requests to Know

15 days

Requests to Delete

25 days

Requests to Know

Number of requests received: 993

WhatsApp complied with 99.30% of all Requests to Know received.

Number of Substantive Responses	Result	Percent
986	Complied in whole or in part	99.30%
7	Denied	.70%
Total: 993

Reasons that Requests to Know were denied are provided below.

Result	Reasoning
Denied	The request was not verifiable Consumers requesting access to data that has been permanently deleted from our servers Consumers requesting access to a data point that WhatsApp does not maintain The information requested does not qualify as personal information under the CCPA

Requests to Delete

Number of requests received: 666

WhatsApp complied with 97.15% of all Requests to Delete received.

Number of Substantive Responses	Result	Percent
647	Complied in whole or in part	97.15%
19	Denied	2.85%
Total: 666

Reasons that Requests to Delete were denied are provided below.

Result	Reasoning
Denied	The request was not verifiable Consumers requesting to delete an account or data that has already been deleted Consumers requesting to delete data that WhatsApp does not delete for security purposes Consumer requesting to delete the information of someone else

Requests to Opt Out of Sale

Since WhatsApp does not sell personal information, the requirement to provide an opt-out of the "sale" of data under the CCPA is not applicable.