The metrics compiled are based on requests about the WhatsApp product.
The metrics compiled are based on requests from individuals who have submitted a request through WhatsApp’s privacy support channels, including WhatsApp’s CCPA-designated user support channels.
January 1, 2021 - December 31, 2021
Requests to Know
9
Requests to Delete
4
Number of requests received: 483
WhatsApp complied with 99.17% of all Requests to Know received.
Number of Substantive Responses | Result | Percent |
479 | Complied in whole or in part | 99.17% |
4 | Denied | 0.83% |
Total: 483 |
Reasons that Requests to Know were denied are provided below.
Result | Reasoning |
Denied |
|
Number of requests received: 281
WhatsApp complied with 92.88% of all Requests to Delete received.
Number of Substantive Responses | Result | Percent |
261 | Complied in whole or in part | 92.88% |
20 | Denied | 7.12% |
Total: 281 |
Reasons that Requests to Delete were denied are provided below.
Result | Reasoning |
Denied |
|
Since WhatsApp does not sell personal information, the requirement to provide an opt-out of the "sale" of data under the CCPA is not applicable.