California Privacy Rights Report
Products covered in this report
The metrics compiled are based on requests about the WhatsApp product.
Metrics compiled
The metrics compiled are based on requests from individuals who have submitted a request through WhatsApp’s privacy support channels, including WhatsApp’s CCPA-designated user support channels.
Time frame
January 1, 2021 - December 31, 2021
Median number of days within which we substantively responded
Requests to Know
9
Requests to Delete
4
Requests to Know
Number of requests received: 483
WhatsApp complied with 99.17% of all Requests to Know received.
Number of Substantive Responses | Result | Percent |
479 | Complied in whole or in part | 99.17% |
4 | Denied | 0.83% |
Total: 483 |
Reasons that Requests to Know were denied are provided below.
Result | Reasoning |
Denied |
|
Requests to Delete
Number of requests received: 281
WhatsApp complied with 92.88% of all Requests to Delete received.
Number of Substantive Responses | Result | Percent |
261 | Complied in whole or in part | 92.88% |
20 | Denied | 7.12% |
Total: 281 |
Reasons that Requests to Delete were denied are provided below.
Result | Reasoning |
Denied |
|
Requests to Opt Out of Sale
Since WhatsApp does not sell personal information, the requirement to provide an opt-out of the "sale" of data under the CCPA is not applicable.