Если вы проживаете в Европейском регионе, WhatsApp Ireland Limited предоставляет вам услуги WhatsApp в соответствии с данными Условиями предоставления услуг и Политикой конфиденциальности.
Уважение к вашей конфиденциальности заложено в нашей ДНК. Мы с самого начала строили работу Сервисов WhatsApp, полагаясь на глубоко развитые принципы конфиденциальности. В наших обновленных Условиях и Политике Конфиденциальности вы найдете следующее:
Компания WhatsApp Inc. (“WhatsApp”, “мы”, “нас” или “наш”) оказывает услуги обмена сообщениями и интернет-звонков, а также другие сервисы пользователям по всему миру. Ознакомьтесь с условиями использования WhatsApp, изложенными в настоящих Условиях предоставления услуг. Устанавливая или используя наши приложения, сервисы, функции, программное обеспечение или веб-сайт (далее совместно — “Сервисы”), вы принимаете настоящие Условия предоставления услуг (“Условия”).
ЗВОНКИ НА НОМЕРА ЭКСТРЕННЫХ СЛУЖБ НЕДОСТУПНЫ. Существуют важные различия между Сервисами, предоставляемыми WhatsApp, и звонками с мобильных и стационарных телефонов, а также обменом SMS-сообщениями. Наши Сервисы не дают вам возможность звонить или отправлять SMS-сообщения на номера экстренных служб, например в полицию, пожарную службу или больницы, или связаться с единой диспетчерской службой каким-либо другим образом. Вам необходимо позаботиться о том, чтобы у вас была возможность обратиться в соответствующие экстренные службы по мобильному или стационарному телефону или посредством других средств связи.
ЕСЛИ ВЫ ИСПОЛЬЗУЕТЕ WHATSAPP, НАХОДЯСЬ НА ТЕРРИТОРИИ СОЕДИНЕННЫХ ШТАТОВ АМЕРИКИ ИЛИ КАНАДЫ, НАСТОЯЩИЕ УСЛОВИЯ СОДЕРЖАТ АРБИТРАЖНУЮ ОГОВОРКУ, СОГЛАСНО КОТОРОЙ WHATSAPP И ВЫ (ЕСЛИ ВЫ НЕ ОТКАЗАЛИСЬ ОТ АРБИТРАЖА И ЗА ИСКЛЮЧЕНИЕМ ОПРЕДЕЛЕННЫХ ВИДОВ СПОРОВ) СОГЛАШАЕТЕСЬ, ЧТО ВСЕ СПОРЫ БУДУТ РАЗРЕШЕНЫ АРБИТРАЖНЫМ СУДОМ ТОЛЬКО В ИНДИВИДУАЛЬНОМ ПОРЯДКЕ ДЛЯ ВЫНЕСЕНИЯ ОКОНЧАТЕЛЬНОГО И ОБЯЗЫВАЮЩЕГО РЕШЕНИЯ, ТО ЕСТЬ ВЫ ОТКАЗЫВАЕТЕСЬ ОТ ВСЕХ ПРАВ НА РАССМОТРЕНИЕ СПОРОВ СУДЬЯМИ ИЛИ ПРИСЯЖНЫМИ, А ТАКЖЕ НА УЧАСТИЕ В ГРУППОВЫХ ИЛИ ПРЕДСТАВИТЕЛЬСКИХ ИСКАХ И ГРУППОВЫХ АРБИТРАЖНЫХ РАЗБИРАТЕЛЬСТВАХ. ОЗНАКОМЬТЕСЬ С РАЗДЕЛОМ «СПЕЦИАЛЬНАЯ АРБИТРАЖНАЯ ОГОВОРКА ДЛЯ ПОЛЬЗОВАТЕЛЕЙ ИЗ США И КАНАДЫ».
Регистрация. При регистрации в Сервисах WhatsApp вы обязаны использовать точные и достоверные данные, указывать актуальный номер мобильного телефона, а также своевременно обновлять указанный телефонный номер в случае его изменения с помощью соответствующей функции в приложении. Вы соглашаетесь получать SMS-сообщения и телефонные звонки (от нас или сторонних организаций) с кодами для регистрации в наших Сервисах.
Адресная книга. Вы регулярно предоставляете нам доступ к телефонным номерам пользователей WhatsApp и других контактов, хранящимся в адресной книге вашего мобильного телефона. Вы подтверждаете, что имеете право предоставлять нам эти номера для обеспечения работы наших Сервисов.
Возраст. Вы имеете право использовать наши Сервисы, только если вам уже исполнилось 13 лет (или более — в зависимости от того, с какого возраста в вашей стране разрешено использовать наши Сервисы без согласия родителей). Если по действующему законодательству вашей страны вы достигли минимального возраста, с которого разрешается использовать Сервисы WhatsApp, но еще не имеете права заключить настоящие Условия с нами, настоящие Условия должны быть заключены вашим родителем или опекуном от вашего имени.
Устройства и программное обеспечение. Для использования наших Сервисов у вас должны быть определенные устройства, программное обеспечение и подключение к Интернету, которые могут быть не предоставлены WhatsApp. Используя наши Сервисы, вы даете свое согласие на загрузку и установку обновлений наших Сервисов, в том числе в автоматическом режиме.
Сборы и налоги. Вы обязаны оплачивать услуги оператора мобильной связи согласно действующим тарифам, а также другие сборы и налоги, связанные с использованием наших Сервисов. Мы можем взимать плату за использование наших Сервисов, включая все применимые налоги. Мы можем не принимать или отменять ваши заказы. Мы не возвращаем плату за использование наших Сервисов за исключением случаев, когда возврат предусмотрен требованиями действующего законодательства.
WhatsApp заботится об обеспечении конфиденциальности ваших данных. В Политике Конфиденциальности описаны применяемые нами процедуры обработки данных (включая сообщения), в том числе какую информацию мы получаем и собираем, и как мы пользуемся и делимся полученной информацией. Вы даете свое согласие на применение процедур обработки персональных данных, в том числе на сбор, использование, обработку и передачу вашей информации в соответствии с нашей Политикой Конфиденциальности, а также на передачу и обработку вашей информации в Соединенных Штатах Америки и других странах мира, где находятся принадлежащие или используемые нами помещения, а также обслуживающие организации или партнеры WhatsApp, независимо от того, в какой стране вы используете наши Сервисы. Вы признаете, что законы, постановления и стандарты страны, в которой хранится и обрабатывается ваша информация, могут отличаться от законодательства вашей страны.
Наши Условия и Политика. Вы обязаны использовать наши Сервисы в соответствии с изложенными Условиями и опубликованной политикой. Если мы заблокируем ваш аккаунт за нарушение изложенных Условий, то вы не будете создавать другой аккаунт без нашего разрешения.
Законное и приемлемое использование. Вы обязаны осуществлять доступ к нашим Сервисам и использовать их исключительно в законных, разрешенных и приемлемых целях. Вы не будете использовать (и не будете помогать другим использовать) наши Сервисы для совершения следующих действий: (a) нарушение или незаконное присвоение прав WhatsApp, наших пользователей или других лиц, в том числе прав на конфиденциальность или публичность, прав интеллектуальной собственности и иных имущественных прав; (b) незаконное, непристойное или дискредитирующие поведение, угрозы, запугивание, причинение беспокойства, оскорбление по расовому или этническому признаку, подстрекательство к незаконному или неуместному поведению, в том числе к совершению насильственных преступлений; (c) публикация ложной, недостоверной или вводящей в заблуждение информации; (d) выдача себя за другое лицо; (e) отправка незаконных или недопустимых сообщений, например массовых рассылок, автоматических сообщений, осуществление автоматических звонков и т. п.; или (f) использование наших Сервисов в каких-либо целях, кроме как для личного пользования, за исключением случаев, разрешенных WhatsApp.
Нанесение вреда WhatsApp или нашим пользователям. Вы обязаны не осуществлять доступ к нашим Сервисам, использовать, адаптировать, модифицировать, распространять, передавать, выдавать лицензии или сублицензии, демонстрировать, воспроизводить, предоставлять наши Сервисы и создавать производные работы на их основе или иным образом извлекать выгоду из них (и помогать другим лицам осуществлять перечисленные выше действия) каким-либо недопустимым или неразрешенным способом или каким-либо образом, создающим нагрузку, ухудшающим работу или причиняющим вред нам, нашим Сервисам, системам, пользователям или иным лицам, в том числе совершать следующие действия напрямую или с помощью автоматизированных средств: (a) перепроектировать, изменять, модифицировать и декомпилировать наши Сервисы, извлекать код наших Сервисов или создавать производные работы на их основе; (b) отправлять, хранить или передавать вирусы или другой вредоносный компьютерный код с помощью наших Сервисов или в них; (c) получать или пытаться получить несанкционированный доступ к нашим Сервисам или системам; (d) нарушать или вмешиваться в работу наших Сервисов; (e) создавать аккаунты для использования наших Сервисов с помощью запрещенных или автоматизированных средств; (f) собирать данные наших пользователей или информацию о них каким-либо недопустимым или неразрешенным образом; (g) продавать, перепродавать, сдавать в аренду или взимать плату за наши Сервисы; или (h) распространять или предоставлять доступ к нашим Сервисам по сети, в которой они могут использоваться несколькими устройствами одновременно.
Обеспечение безопасности аккаунта. Вы несете ответственность за обеспечение безопасности вашего устройства и аккаунта WhatsApp и обязаны немедленно извещать нас о любом несанкционированном использовании или взломе вашего аккаунта или наших Сервисов.
Наши Сервисы позволяют вам использовать веб-сайты, приложения, материалы и другие продукты и услуги третьих лиц, осуществлять доступ к ним и взаимодействовать с ними. Например, вы можете использовать службы резервного копирования данных, предоставленные третьими лицами (например, iCloud или Google Диск), интегрированные в наши Сервисы, а также использовать кнопку «Поделиться» на веб-сайтах третьих лиц, чтобы отправить информацию своим контактам в WhatsApp. Помните, что услуги третьих лиц регулируются отдельными условиями предоставления услуг и политиками конфиденциальности.
Ваши права. WhatsApp не претендует на право собственности на информацию, предоставленную вами в своем аккаунте или посредством наших Сервисов. Вы обязаны иметь необходимые права на информацию, которую вы размещаете в своем аккаунте или передаете посредством наших Сервисов, а также право предоставлять права и лицензии, предусмотренные настоящими Условиями.
Права WhatsApp. Мы владеем всеми авторскими правами, товарными знаками, доменами, эмблемами, правами на внешний вид, коммерческими тайнами, патентами и другими правами интеллектуальной собственности, связанными с нашими Сервисами. Вы вправе использовать наши авторские права, товарные знаки, домены, эмблемы, права на внешний вид, патенты и другие права интеллектуальной собственности только при наличии нашего прямого разрешения и только в соответствии с нашим Руководством по использованию фирменного стиля. Вы вправе использовать товарные знаки www.facebookbrand.com/trademarks наших аффилированных компаний только с их разрешения, а также если это разрешено опубликованными руководствами по использованию фирменного стиля.
Лицензии, предоставленные вами. В целях обеспечения работы и предоставления наших Сервисов вы даете WhatsApp действующую по всему миру, неисключительную, не требующую лицензионных отчислений лицензию с правом передачи и выдачи сублицензий на использование, воспроизведение, распространение, создание производных работ, демонстрацию и исполнение информации (включая материалы), которую вы загружаете, предоставляете, храните, отправляете и получаете в наших Сервисах или с их помощью. Права, предоставляемые вами по указанной лицензии, могут использоваться только в целях обеспечения работы и предоставления наших Сервисов (например, чтобы мы могли демонстрировать ваше фото профиля и статусное сообщение, передавать ваши сообщения, хранить недоставленные сообщения на наших серверах до 30 дней, пока мы пытаемся их доставить, и выполнять другие действия, описанные в нашей Политике Конфиденциальности).
Лицензии, предоставленные вам. Мы предоставляем вам ограниченную, отзывную, неисключительную лицензию без права передачи и выдачи сублицензий на использование наших Сервисов в соответствии с настоящими Условиями и при условии их соблюдения. Указанная лицензия выдается исключительно для того, чтобы вы могли использовать наши Сервисы в соответствии со способами, изложенными в данных Условиях. Кроме прямо предоставленных лицензий и прав, вы не претендуете ни на какие лицензии или права, предоставленные подразумеваемым образом или на иных основаниях.
Чтобы пожаловаться на нарушение авторских прав, товарных знаков или других прав интеллектуальной собственности третьих лиц, перейдите на страницу Политика в отношении интеллектуальной собственности. Мы вправе удалить ваш аккаунт в случае систематического нарушения прав интеллектуальной собственности третьих лиц.
ВЫ ИСПОЛЬЗУЕТЕ НАШИ СЕРВИСЫ НА СВОЙ СТРАХ И РИСК С УЧЕТОМ ИЗЛОЖЕННОГО НИЖЕ ОТКАЗА ОТ ОТВЕТСТВЕННОСТИ. МЫ ПРЕДОСТАВЛЯЕМ НАШИ СЕРВИСЫ “КАК ЕСТЬ” БЕЗ КАКИХ-ЛИБО ПРЯМО ВЫРАЖЕННЫХ ИЛИ ПОДРАЗУМЕВАЕМЫХ ГАРАНТИЙ, В ТОМ ЧИСЛЕ, СРЕДИ ПРОЧЕГО, ГАРАНТИЙ ПРИГОДНОСТИ ДЛЯ ЦЕЛЕЙ, В КОТОРЫХ ОНИ ОБЫЧНО ИСПОЛЬЗУЮТСЯ, ИЛИ ДЛЯ ИСПОЛЬЗОВАНИЯ В КАКИХ-ЛИБО КОНКРЕТНЫХ ЦЕЛЯХ, ГАРАНТИЙ ЗАКОННОСТИ ПРАВА СОБСТВЕННОСТИ, НЕНАРУШЕНИЯ ПРАВ ИНТЕЛЛЕКТУАЛЬНОЙ СОБСТВЕННОСТИ, ОТСУТСТВИЯ КОМПЬЮТЕРНЫХ ВИРУСОВ И ИНОГО ВРЕДОНОСНОГО КОДА. МЫ НЕ ДАЕМ ГАРАНТИЙ ТОЧНОСТИ, ПОЛНОТЫ ИЛИ ПОЛЕЗНОСТИ ЛЮБОЙ ПРЕДОСТАВЛЕННОЙ НАМИ ИНФОРМАЦИИ, А ТАКЖЕ НЕПРЕРЫВНОЙ И БЕЗОШИБОЧНОЙ РАБОТЫ И БЕЗОПАСНОСТИ НАШИХ СЕРВИСОВ И ОТСУТСТВИЯ СБОЕВ, ЗАДЕРЖЕК И НЕДОСТАТКОВ. МЫ НЕ КОНТРОЛИРУЕМ И НЕ ОБЯЗУЕМСЯ КОНТРОЛИРОВАТЬ ТО, КАК И КОГДА НАШИ ПОЛЬЗОВАТЕЛИ ИСПОЛЬЗУЮТ СЕРВИСЫ, ФУНКЦИИ, ПРОДУКТЫ И ИНТЕРФЕЙСЫ, ПРЕДОСТАВЛЕННЫЕ НАМИ. МЫ НЕ ОБЯЗУЕМСЯ КОНТРОЛИРОВАТЬ И НЕ НЕСЕМ ОТВЕТСТВЕННОСТЬ ЗА ДЕЙСТВИЯ ИЛИ ИНФОРМАЦИЮ (ВКЛЮЧАЯ МАТЕРИАЛЫ) НАШИХ ПОЛЬЗОВАТЕЛЕЙ ИЛИ ИНЫХ ТРЕТЬИХ ЛИЦ. ВЫ ОСВОБОЖДАЕТЕ WHATSAPP, ЕЕ ДОЧЕРНИЕ И АФФИЛИРОВАННЫЕ КОМПАНИИ, А ТАКЖЕ НАШИХ И ИХ ДИРЕКТОРОВ, ДОЛЖНОСТНЫХ ЛИЦ, РАБОТНИКОВ, ПАРТНЕРОВ И ПРЕДСТАВИТЕЛЕЙ (СОВМЕСТНО — “УЧАСТНИКИ СО СТОРОНЫ WHATSAPP”) ОТ ВСЕХ ИСКОВ, ПРЕТЕНЗИЙ, ЖАЛОБ, СПОРОВ И РАЗНОГЛАСИЙ (СОВМЕСТНО — “ПРЕТЕНЗИИ”), А ТАКЖЕ УБЫТКОВ, ИЗВЕСТНЫХ И НЕИЗВЕСТНЫХ, ВОЗНИКШИХ В РЕЗУЛЬТАТЕ ЛЮБЫХ ПРЕТЕНЗИЙ С ВАШЕЙ СТОРОНЫ К ТРЕТЬИМ ЛИЦАМ ИЛИ КАКИМ-ЛИБО ОБРАЗОМ СВЯЗАННЫХ С ВАШИМИ ПРЕТЕНЗИЯМИ К ТРЕТЬИМ ЛИЦАМ. ВЫ ОТКАЗЫВАЕТЕСЬ ОТ ВСЕХ ПРАВ, ИЗЛОЖЕННЫХ В §1542 ГРАЖДАНСКОГО КОДЕКСА ШТАТА КАЛИФОРНИЯ ИЛИ В КАКОМ-ЛИБО ДРУГОМ АНАЛОГИЧНОМ ЗАКОНЕ ЛЮБОЙ ДРУГОЙ ЮРИСДИКЦИИ, СОГЛАСНО КОТОРОМУ: “ОБЩЕЕ ОСВОБОЖДЕНИЕ ОТ ОТВЕТСТВЕННОСТИ НЕ РАСПРОСТРАНЯЕТСЯ НА ПРЕТЕНЗИИ В ПОЛЬЗУ КРЕДИТОРА, О СУЩЕСТВОВАНИИ КОТОРЫХ КРЕДИТОР НЕ ЗНАЕТ ИЛИ НЕ ПОДОЗРЕВАЕТ НА МОМЕНТ ТАКОГО ОСВОБОЖДЕНИЯ, И КОТОРЫЕ, ЕСЛИ БЫ ЕМУ БЫЛО ИЗВЕСТНО О НИХ, МОГЛИ БЫ ОКАЗАТЬ СУЩЕСТВЕННОЕ ВОЗДЕЙСТВИЕ НА ЕГО РАСЧЕТЫ С ДОЛЖНИКОМ”.
УЧАСТНИКИ СО СТОРОНЫ WHATSAPP НЕ НЕСУТ ОТВЕТСТВЕННОСТЬ ПЕРЕД ВАМИ ЗА КАКУЮ-ЛИБО УПУЩЕННУЮ ПРИБЫЛЬ ИЛИ ИНЫЕ КОСВЕННЫЕ, СПЕЦИАЛЬНЫЕ, ШТРАФНЫЕ, НЕПРЯМЫЕ ИЛИ ПОБОЧНЫЕ УБЫТКИ, ВОЗНИКШИЕ ИЗ-ЗА НАШИХ УСЛОВИЙ ИЛИ В СВЯЗИ С НИМИ, ЛИБО В СВЯЗИ С НАМИ ИЛИ НАШИМИ СЕРВИСАМИ, ДАЖЕ ЕСЛИ УЧАСТНИКАМ СО СТОРОНЫ WHATSAPP БЫЛО СООБЩЕНО О ВОЗМОЖНОСТИ ТАКИХ УБЫТКОВ. НАША СОВОКУПНАЯ ОТВЕТСТВЕННОСТЬ, ВОЗНИКШАЯ ИЗ НАШИХ УСЛОВИЙ ИЛИ В СВЯЗИ С НИМИ, ЛИБО В СВЯЗИ С НАМИ ИЛИ НАШИМИ СЕРВИСАМИ, НЕ ДОЛЖНА ПРЕВЫШАТЬ 100 (СТО) ДОЛЛАРОВ США ИЛИ СУММУ, КОТОРУЮ ВЫ ЗАПЛАТИЛИ НАМ ЗА ПОСЛЕДНИЕ ДВЕНАДЦАТЬ МЕСЯЦЕВ, В ЗАВИСИМОСТИ ОТ ТОГО, КАКАЯ СУММА БУДЕТ БОЛЬШЕ. ИЗЛОЖЕННЫЙ ВЫШЕ ОТКАЗ ОТ ВОЗМЕЩЕНИЯ ОПРЕДЕЛЕННЫХ УБЫТКОВ И ОГРАНИЧЕНИЕ ОТВЕТСТВЕННОСТИ ДЕЙСТВУЮТ В МАКСИМАЛЬНОЙ СТЕПЕНИ, РАЗРЕШЕННОЙ ПРИМЕНИМЫМ ЗАКОНОДАТЕЛЬСТВОМ. ЗАКОНЫ НЕКОТОРЫХ ШТАТОВ ИЛИ ЮРИСДИКЦИЙ МОГУТ НЕ ПОЗВОЛЯТЬ ИСКЛЮЧАТЬ ИЛИ ОГРАНИЧИВАТЬ ВОЗМЕЩЕНИЕ ОПРЕДЕЛЕННЫХ УБЫТКОВ, ПОЭТОМУ НЕКОТОРЫЕ ВЫШЕПЕРЕЧИСЛЕННЫЕ ИСКЛЮЧЕНИЯ И ОГРАНИЧЕНИЯ МОГУТ НЕ ПРИМЕНЯТЬСЯ К ВАМ. НЕВЗИРАЯ НА ЛЮБЫЕ ПОЛОЖЕНИЯ ОБ ОБРАТНОМ В НАСТОЯЩИХ УСЛОВИЯХ, В ТАКИХ СЛУЧАЯХ ОТВЕТСТВЕННОСТЬ УЧАСТНИКОВ СО СТОРОНЫ WHATSAPP ОГРАНИЧИВАЕТСЯ ДО МАКСИМАЛЬНОЙ СТЕПЕНИ, РАЗРЕШЕННОЙ ПРИМЕНИМЫМ ЗАКОНОДАТЕЛЬСТВОМ.
Вы соглашаетесь возместить ущерб и освободить Участников со стороны WhatsApp от любой ответственности, убытков, потерь и затрат любого рода (включая разумные гонорары и расходы юристов), возникших в результате нижеперечисленного: (a) доступ к нашим Сервисам или их использование, включая информацию, предоставленную вами в связи с доступом или использованием наших Сервисов; (b) фактическое или предполагаемое нарушение вами настоящих Условий; или (c) любое введение в заблуждение с вашей стороны. Вы обязуетесь оказывать нам всю требуемую помощь в урегулировании или защите от любых Претензий.
Юрисдикция и территориальная подсудность. Если вы используете WhatsApp, находясь на территории США или Канады, на вас распространяется действие приведенного ниже раздела “Специальная арбитражная оговорка для пользователей из США и Канады”. Внимательно ознакомьтесь с полным текстом данного раздела. Если на вас не распространяется “Специальная арбитражная оговорка для пользователей из США и Канады”, приведенная ниже, вы даете свое согласие на разрешение любых Споров с нами, возникших из или в связи с настоящими Условиями или нашими Сервисами (по отдельности — “Спор”, а совместно — “Споры”) исключительно в федеральном окружном суде Северного федерального округа штата Калифорния или в суде штата, расположенном в округе San Mateo штата Калифорния, а также соглашаетесь подчиняться персональной юрисдикции этих судов в целях рассмотрения любых Споров.
Применимое право. Настоящие Условия, а также любые Споры между WhatsApp и вами, которые могут рассматриваться в суде или арбитражном суде, регулируются законами штата Калифорния без учета их коллизионных норм.
Доступность наших Сервисов. Наши Сервисы могут быть прерваны в связи с проведением технического обслуживания, устранением неполадок, обновлением, а также в связи со сбоями в работе сети или оборудования. Мы вправе в любое время прекратить работу некоторых или всех наших Сервисов, в том числе отключить определенные функции и прекратить поддержку определенных устройств и платформ. На работу наших Сервисов могут повлиять не зависящие от нас обстоятельства, например природные явления и другие форс-мажорные обстоятельства.
Прекращение работы. Мы вправе в любое время и по любой причине изменять наши Сервисы, а также временно или навсегда лишать вас доступа или возможности использования наших Сервисов, например, если вы нарушите дух или букву наших Условий, нанесете вред нам, нашим пользователям или иным лицам, или подвергнете нас, наших пользователей или иных лиц какому-либо риску или угрозе судебных исков. Следующие положения будут продолжать действовать после прекращения ваших отношений с WhatsApp: “Лицензии»”, “Отказ от ответственности”, “Ограничение ответственности”, “Возмещение ущерба”, “Разрешение Споров”, “Доступность и прекращение работы наших Сервисов”, “Прочие положения” и “Специальная арбитражная оговорка для пользователей из США и Канады”.
ВНИМАТЕЛЬНО ОЗНАКОМЬТЕСЬ С ДАННЫМ РАЗДЕЛОМ, ТАК КАК ОН СОДЕРЖИТ ДОПОЛНИТЕЛЬНЫЕ УСЛОВИЯ, КОТОРЫЕ ОТНОСЯТСЯ ТОЛЬКО К ПОЛЬЗОВАТЕЛЯМ ИЗ США И КАНАДЫ. ИСПОЛЬЗУЯ WHATSAPP НА ТЕРРИТОРИИ США ИЛИ КАНАДЫ, ВЫ СОГЛАШАЕТЕСЬ С ТЕМ, ЧТО ВСЕ СПОРЫ (ЗА ИСКЛЮЧЕНИЕМ СПОРОВ, КАСАЮЩИХСЯ ПРАВ ИНТЕЛЛЕКТУАЛЬНОЙ СОБСТВЕННОСТИ, И СПОРОВ, ПОДСУДНЫХ СУДУ МЕЛКИХ ТЯЖБ, БУДУТ РАССМАТРИВАТЬСЯ АРБИТРАЖНЫМ СУДОМ В ИНДИВИДУАЛЬНОМ ПОРЯДКЕ ДЛЯ ВЫНЕСЕНИЯ ОКОНЧАТЕЛЬНОГО И ОБЯЗЫВАЮЩЕГО РЕШЕНИЯ. ЭТО ОЗНАЧАЕТ, ЧТО ВЫ ОТКАЗЫВАЕТЕСЬ ОТ ПРАВА НА РАССМОТРЕНИЕ СПОРОВ СУДЬЯМИ ИЛИ ПРИСЯЖНЫМИ. ДАННЫЙ РАЗДЕЛ ТАКЖЕ ОГРАНИЧИВАЕТ СРОК, В ТЕЧЕНИЕ КОТОРОГО ВЫ ИМЕЕТЕ ПРАВО ОБРАТИТЬСЯ В АРБИТРАЖНЫЙ СУД ИЛИ, В РАЗРЕШЕННЫХ СЛУЧАЯХ, ПОДАТЬ СУДЕБНЫЙ ИСК. ВЫ ТАКЖЕ ОТКАЗЫВАЕТЕСЬ ОТ ПРАВА НА РАССМОТРЕНИЕ И РЕШЕНИЕ СПОРОВ В РАМКАХ ГРУППОВОГО ИЛИ ПРЕДСТАВИТЕЛЬСКОГО ИСКА ИЛИ ГРУППОВОГО АРБИТРАЖНОГО РАЗБИРАТЕЛЬСТВА.
“Исключенный Спор” — это любой Спор, касающийся нарушения ваших или наших прав интеллектуальной собственности (включая авторские права, права на товарные знаки, домены, эмблемы, права на внешний вид, коммерческие тайны и патенты). Чтобы избежать сомнений уточняется, что, невзирая на вышесказанное, Споры, возникшие из ваших прав на конфиденциальность и публичность, не относятся к Исключенным Спорам.
Федеральный закон об арбитраже США. Толкование и приведение в исполнение раздела “Специальная арбитражная оговорка для пользователей из США и Канады”, в том числе любые вопросы о подведомственности Спора между WhatsApp и вами арбитражному суду, регулируются Федеральным законом США об арбитраже.
Арбитражное соглашение для пользователей WhatsApp из США и Канады. WhatsApp заключает соглашение с пользователями из США и Канады, по условиям которого обе стороны отказываются от права на рассмотрение каких бы то ни было Споров судьями или присяжными, кроме Исключенных Споров. WhatsApp и пользователи из США и Канады соглашаются, что все Споры (кроме Исключенных Споров), в том числе Споры, касающиеся прав на конфиденциальность или публичность, будут рассматриваться в арбитражном суде и что решение арбитражного суда будет обязательным для обеих сторон. WhatsApp и вы обязуетесь не объединять Споры, рассмотрение которых подведомственно арбитражным судам согласно настоящим Условиям, со Спорами, которые не подлежат рассмотрению в арбитражном суде.
Арбитражное разбирательство проводится Американской арбитражной ассоциацией (англ. American Arbitration Association, ААА) в соответствии с Регламентом коммерческого арбитражного разбирательства в редакции, действующей на момент возбуждения арбитражного разбирательства, включая Необязательные нормы о срочном назначении обеспечительных мер и Дополнительные процедуры рассмотрения Споров о защите прав потребителей (совместно — “Регламент ААА”). Разбирательство ведет один арбитр, избранный в соответствии с Регламентом ААА. Вы можете ознакомиться с Регламентом ААА, информацией о возбуждении арбитражного разбирательства и описанием арбитражных процедур по адресу www.adr.org. Арбитр сам принимает решение о возможности рассмотрения Спора арбитражным судом. Место проведения арбитражного разбирательства и распределение сборов и затрат, связанных с ним, определяются в соответствии с Регламентом ААА. Невзирая на Регламент ААА, мы возместим все административные сборы, связанные со Спорами, попадающие под действие Дополнительных процедур рассмотрения Споров о защите прав потребителей, уплаченные пользователем, но только если арбитр не установит, что арбитражное разбирательство было возбуждено с целью причинения беспокойства или явно не имело под собой никаких оснований.
Отказ от арбитража. Вы можете отказаться от заключения данной арбитражной оговорки. В этом случае ни WhatsApp, ни вы не сможете потребовать от другой стороны участия в арбитражном разбирательстве. Чтобы отказаться от арбитражной оговорки, вы обязаны отправить нам письменное уведомление в течение 30 дней (дата отправки определяется почтовым штемпелем) со дня, когда: (i) вы впервые приняли настоящие Условия; или (ii) вы попали под действие данной оговорки, в зависимости от того, какое из этих событий наступит позже. Вы обязаны отправить письменный отказ по адресу:
WhatsApp Inc.
Arbitration Opt-Out
1601 Willow Road
Menlo Park, California 94025
United States of America
В письменном отказе необходимо указать следующие данные: (1) ваше полное имя и адрес проживания; (2) номер мобильного телефона, привязанный к вашему аккаунту; и (3) четкое заявление о вашем желании отказаться от принятия арбитражной оговорки, содержащейся в настоящих Условиях.
Суд мелких тяжб. В качестве альтернативы арбитражному разбирательству вы можете обратиться в суд мелких тяжб по месту жительства, если это разрешено правилами такого суда, при условии, что дело будет рассматриваться в индивидуальном порядке (и не в порядке группового иска).
Исковая давность для обращения в арбитражный суд. WhatsApp и вы соглашаетесь, что право на обращение в арбитражный суд по любому Спору (кроме Исключенных Споров) сохраняется в течение одного года с момента, когда впервые возникнет этот Спор; по истечении указанного срока данное право будет безвозвратно утрачено. Это означает, что если WhatsApp или вы не обратитесь в арбитражный суд по истечении одного года со дня возникновения Спора, арбитражный суд откажет WhatsApp или вам в иске по причине пропуска срока давности.
Пользователи из США и Канады не имеют права подавать групповые и представительские иски и участвовать в групповых арбитражных разбирательствах. WhatsApp и вы соглашаетесь, что, если вы используете наши Сервисы на территории США или Канады, обе стороны вправе подать иск к другой стороне по любому Спору только от своего имени, но не от имени другого физического или юридического лица или группы лиц. WhatsApp и вы соглашаетесь не участвовать в групповых арбитражных разбирательствах и судебных исках, или исках, возбужденных в качестве представителя неопределенного круга или группы лиц, и объединенных делах по Спорам, в которых задействованы любые другие физические или юридические лица.
Делимость. Если запрет участия в групповых исках или иных Спорах, возбужденных от имени третьих лиц, будет признан не подкрепленным возможностью принудительного исполнения, все прочие положения, касающиеся таких Споров, приведенные выше под заголовком “Специальная арбитражная оговорка для пользователей из США и Канады”, следует считать недействительными.
Территориальная подсудность разрешенных судебных исков. Если вы отказались от арбитражной оговорки, арбитражная оговорка была признана неисполнимой или Спор относится к Исключенным Спорам, вы соглашаетесь соблюдать положения “Юрисдикция и территориальная подсудность” раздела “Разрешение Споров” выше.
Чтобы ознакомиться с текстом Условий на других языках, выберите нужный язык в настройках. Если текст Условий на выбранном вами языке отсутствует, то по умолчанию мы предоставляем вам английскую версию настоящих Условий.
Ознакомьтесь с перечисленными ниже документами, содержащими дополнительную информацию об использовании наших Сервисов:
Политика Конфиденциальности WhatsApp
Политика в отношении интеллектуальной собственности WhatsApp
Уважение к вашей конфиденциальности заложено в нашей ДНК. С момента появления WhatsApp мы стремились развивать Услуги WhatsApp на основе строгих принципов защиты данных.
Компания WhatsApp предоставляет услуги обмена сообщениями и интернет-звонков, а также другие Сервисы пользователям по всему миру. В нашей Политике Конфиденциальности описаны применяемые нами процедуры обработки информации (в том числе сообщений). Например, мы объясняем, какую информацию мы собираем и как это затрагивает вас. Также в нашей Политике конфиденциальности поясняется, какие меры мы принимаем для защиты конфиденциальности ваших данных. Например, WhatsApp не сохраняет ваши сообщения после доставки, а также предоставляет вам возможность выбирать, с кем вы хотите общаться с помощью наших Услуг.
Говоря «WhatsApp», «мы», «нас» или «наш», мы подразумеваем компанию WhatsApp Inc. Если не указано иное, настоящая Политика Конфиденциальности («Политика Конфиденциальности») распространяется на все наши приложения, сервисы, функции, программное обеспечение и веб-сайт (совместно — «Сервисы»).
Ознакомьтесь также с Условиями предоставления услуг WhatsApp («Условия»), в которых описаны условия использования вами наших Услуг.
WhatsApp получает или собирает информацию в процессе работы и предоставления наших Сервисов, в том числе при установке и использовании наших Сервисов и осуществлении доступа к ним.
Информация вашего аккаунта. Для создания аккаунта WhatsApp вы должны указать ваш номер мобильного телефона. Вы регулярно предоставляете нам доступ к телефонным номерам пользователей WhatsApp и других контактов, хранящимся в адресной книге вашего мобильного телефона. Вы подтверждаете, что имеете право предоставлять нам эти номера. Вы можете добавить дополнительную информацию в свой аккаунт, например имя, фото профиля и статусное сообщение.
Ваши сообщения. Мы не храним ваши сообщения в ходе обычного предоставления вам наших Услуг. Сообщения (в том числе переписка в чатах, фото, видео, голосовые сообщения, файлы и данные о местоположении, которыми вы делитесь) удаляются с наших серверов сразу после доставки. Ваши сообщения хранятся на вашем устройстве. Если сообщение не удалось доставить сразу (например, вы не в сети), мы можем хранить его на наших серверах до 30 дней, в течение которых мы будем пытаться осуществить доставку. Сообщения, которые мы не сможем доставить в течение 30 дней, будут удалены. Для повышения качества работы и эффективности доставки медиафайлов, например в случаях, когда большое количество людей делится популярными фото или видео, мы можем хранить такой файл на наших серверах на протяжении более длительного времени. Также наши Услуги защищены сквозным шифрованием, которое включено по умолчанию, если вы и ваши собеседники используете версию нашего приложения, выпущенную после 2 апреля 2016 года. Сквозное шифрование означает, что ваши сообщения зашифрованы таким образом, чтобы ни мы, ни третьи стороны не могли их прочитать.
Ваши контакты. Чтобы помочь вам организовать общение с другими людьми, мы можем создавать списки избранных контактов, и вы сами можете регистрировать группы или списки рассылки, вступать и добавляться в них, при этом эти группы и списки будут прикрепляться к информации вашего аккаунта.
Поддержка клиентов. Вы можете предоставлять нам информацию, связанную с использованием наших Услуг, в том числе копии ваших сообщений и свои контактные данные для того, чтобы мы могли предоставить вам техническую поддержку. Например, вы можете отправить нам по электронной почте информацию, касающуюся работы нашего приложения или других вопросов.
Данные об использовании и отладочная информация. Мы собираем диагностическую информацию, информацию, относящуюся к услугам, а также данные о производительности. К этой категории относится информация о ваших действиях (например, как вы используете наши Сервисы, как вы взаимодействуете с другими людьми с их помощью и т. п.), файлы журналов, журналы и отчеты о диагностике, сбоях и характеристиках работы Сервисов и веб-сайта.
Платёжная информация. Если вы вносите плату за использование наших Сервисов, мы можем получать платёжную информацию и подтверждения платежей, например платёжные квитанции, в том числе от магазинов приложений и иных третьих лиц, обрабатывающих ваш платёж.
Информация об устройстве и интернет-соединении. Мы собираем информацию об устройстве, к которому привязан ваш аккаунт, при установке и использовании наших Сервисов. К этой категории относится такая информация, как модель устройства, информация об операционной системе, данные браузера, IP-адрес и информация о мобильной сети, включая номер телефона и идентификаторы устройства. Мы собираем информацию о местоположении устройства, если вы используете наши функции определения местоположения, например, когда вы хотите поделиться своим местоположением с вашими контактами, просматривать местоположения, находящиеся рядом или которыми поделились с вами, и для диагностики и устранения неполадок, например, если у вас возникают проблемы, связанные с работой функций местоположений.
Файлы cookie. Мы используем файлы cookie для обеспечения работы и предоставления наших Услуг, в том числе веб-сервисов, улучшения пользовательского опыта, анализа использования наших Услуг и их настройки в соответствии с предпочтениями пользователей. Например, использовать cookie необходимо для работы сервиса WhatsApp Web, WhatsApp для компьютеров и других веб-сервисов. Кроме того, мы можем использовать файлы cookie, чтобы определить, какие ответы на часто задаваемые вопросы пользуются наибольшей популярностью, и чтобы показывать вам наиболее подходящую информацию о наших Услугах. Также, файлы cookie используются для хранения информации о ваших предпочтениях (язык и т. п.) и настройки Сервисов в соответствии с ними. Узнайте подробнее о том, как мы используем файлы cookie, чтобы предоставить вам наши услуги.
Информация о статусе. Мы собираем информацию об изменениях вашего статуса «в сети» и статусного сообщения на наших Сервисах, например, находитесь ли вы онлайн (статус «в сети»), когда вы пользовались нашими Сервисами в последний раз (статус «был(-а)») и когда вы в последний раз обновляли свое статусное сообщение.
Информация о вас, предоставляемая третьими лицами. Мы получаем информацию, предоставляемую другими людьми, которая может содержать данные о вас. Например, когда ваши знакомые используют наши Сервисы, они могут предоставлять нам ваш номер телефона, хранящийся в адресной книге их мобильных телефонов (также как вы можете предоставлять их номера), звонить вам или оправлять сообщения вам или в группы, в которых вы состоите.
Сторонние организации. Мы сотрудничаем со сторонними организациями, которые помогают нам обеспечивать работу, предоставлять, совершенствовать, анализировать, настраивать, поддерживать и продвигать наши Сервисы. Например, мы работаем с компаниями, которые распространяют наши приложения, предоставляют инфраструктуру, картографическую и справочную информацию, системы доставки и другие системы, обрабатывают платежи, анализируют использование наших Сервисов и проводят маркетинговые мероприятия. В некоторых ситуациях эти компании могут предоставлять нам информацию о вас, так магазины приложений могут направлять нам отчеты для диагностики и устранения проблем.
Услуги третьих лиц. Мы позволяем вам использовать Сервисы WhatsApp вместе с услугами третьих лиц. Если вы используете наши Сервисы с услугами третьих лиц, мы можем получать информацию о вас от этих третьих лиц, например, если вы используете кнопку «Поделиться в WhatsApp» в новостном сервисе, чтобы отправить опубликованную в нём статью своим контактам, членам группы или списка рассылки WhatsApp, или осуществляете доступ к нашим Сервисам, переходя по ссылке, находящейся в рекламе о наших Сервисах, размещённой мобильным оператором или поставщиком устройства. Помните, что услуги третьих лиц регулируются их собственными условиями предоставления услуг и политиками конфиденциальности.
Мы используем всю информацию, которой располагаем, для обеспечения работы, предоставления, усовершенствования, анализа, настройки, поддержки и продвижения наших Сервисов.
Наши Услуги. Мы занимаемся обеспечением работы и предоставлением наших Сервисов, включая поддержку пользователей, устранение проблем, усовершенствования и настройку наших Сервисов. Мы изучаем то, как люди используют наши Услуги, анализируем и используем имеющуюся у нас информацию для оценки и улучшения наших Услуг, проводим исследования, разрабатываем и тестируем новые сервисы и функции, а также устраняем неисправности. Кроме того, мы используем вашу информацию для ответов на ваши запросы. Файлы cookie используются для обеспечения работы, предоставления, усовершенствования, анализа и настройки наших Сервисов.
Безопасность и защита. Мы проверяем аккаунты и действия пользователей, а также обеспечиваем безопасность и защиту в наших Сервисах и не только, например, мы расследуем подозрительную деятельность или нарушения наших Условий и следим за тем, чтобы наши Сервисы использовались с соблюдением законодательства.
Сообщения о Сервисах WhatsApp и группе компаний Facebook. Мы вправе отправлять вам сообщения о наших Сервисах, функциях, условиях, правилах и других важных новостях. Мы также можем предоставить вам маркетинг Сервисов WhatsApp или группы компаний Facebook, членом которой мы являемся.
Без сторонних рекламных баннеров. Мы не допускаем сторонние рекламные баннеры в WhatsApp. Мы не намерены вводить их, но если мы когда-нибудь решим это сделать, мы обновим данную политику.
Коммерческие сообщения. Мы позволяем вам и третьим лицам, например, организациям, вести общение, используя WhatsApp, например, обмениваться информацией о заказах, транзакциях и деловых встречах, извещениями об отправке и доставке, новостями о продуктах и услугах, маркетинг. Например, вы можете получать информацию о статусе рейса в связи с планируемой поездкой, квитанции на приобретенные товары и услуги или извещения о сроке доставки. Вам могут приходить маркетинговые сообщения с предложениями, представляющими для вас потенциальный интерес. Мы не хотим, чтобы вы получали спам; вы можете управлять коммерческими сообщениями (как и всеми прочими сообщениями), и мы будем уважать ваш выбор.
Вы делитесь своей информацией при использовании наших Услуг и общении с их помощью, а мы делимся вашей информацией для того, чтобы обеспечивать работу, предоставлять, улучшать, анализировать, настраивать, поддерживать и продвигать наши Услуги.
Информация аккаунта. Ваши номер телефона, имя и фото профиля, статус «в сети» и статусное сообщение, статус «был(-а)» и отчеты о прочтении видят все пользователи наших Сервисов, хотя вы можете скрыть определенную информацию от других пользователей с помощью настроек в наших Сервисах.
Ваши контакты и другие лица. Пользователи, с которыми вы общаетесь, могут сохранять и передавать вашу информацию (в том числе номер телефона или сообщения) другим людям в наших Сервисах или каким-либо другим образом. Вы можете использовать настройки Услуг и функцию блокировки для управления общением с пользователями наших Услуг и определенной информацией, которой вы делитесь.
Сторонние организации. Мы сотрудничаем со сторонними организациями, которые помогают нам обеспечивать работу, предоставлять, совершенствовать, анализировать, настраивать, поддерживать и продвигать наши Сервисы. Предоставляя информацию этим организациям, мы требуем, чтобы они использовали ваши данные в соответствии с нашими инструкциями и правилами или с вашего прямого разрешения.
Услуги третьих лиц. Если вы используете услуги третьих лиц, которые интегрированы в Сервисы WhatsApp, их поставщики могут получать информацию, которую вы им передаете. Например, если вы пользуетесь службой резервного копирования данных, интегрированной в наши Сервисы (например, iCloud или Google Диск), соответствующие третьи лица получат информацию, которую вы им отправите. Если вы взаимодействуете с услугами третьих лиц, доступ к которым осуществляется посредством наших Услуг, вы можете предоставлять информацию напрямую такому третьему лицу. Помните, что услуги третьих лиц регулируются их собственными условиями предоставления услуг и политиками конфиденциальности.
Мы присоединились к группе компаний Facebook в 2014 году. Будучи частью этой группы, WhatsApp обменивается информацией с другими компаниями группы Facebook. Мы можем использовать информацию, полученную от этих компаний, а они могут использовать информацию, предоставленную нами, чтобы обеспечивать функционирование, предоставлять, улучшать, анализировать, настраивать, поддерживать и продвигать наши Услуги и их предложения. К такой деятельности относятся улучшение инфраструктуры и систем доставки, анализ использования наших и их Сервисов, обеспечение безопасности систем, борьба со спамом, нарушениями законов, правил и авторских прав. Facebook и другие компании группы Facebook также могут использовать полученную от нас информацию, чтобы улучшить ваш опыт в рамках их услуг, таких как внесение предложений в продукт (например, рекомендовать друзей, контакты или интересные материалы) и показывать интересные предложения и рекламу. Однако ваши сообщения WhatsApp не будут размещаться на Facebook, где их смогут увидеть посторонние. Facebook может использовать ваши сообщения WhatsApp лишь с одной целью — чтобы помочь нам обеспечивать работу и предоставлять Услуги.
Узнайте подробнее о группе компаний Facebook и процедурах обработки персональных данных, ознакомившись с политиками конфиденциальности её членов.
Мы вправе по своему усмотрению уступать все наши права и обязанности по настоящей Политике Конфиденциальности любым нашим аффилированным лицам в связи со слиянием, приобретением, реструктуризацией или продажей имущества, в силу действия закона или на иных основаниях, а также передавать вашу информацию любым нашим аффилированным лицам, правопреемникам или новому владельцу.
Вы можете управлять своей информацией, изменять, удалять её или ограничивать доступ к ней с помощью следующих инструментов:
Настройки Услуг. Вы можете регулировать доступ других пользователей к определённой информации, изменяя настройки Услуг. У вас есть возможность управлять своими контактами, группами и списками рассылки, а также использовать функцию блокировки для управления списком пользователей, с которыми вы общаетесь.
Изменение номера мобильного телефона, имени, фото профиля и статусного сообщения. Для смены номера телефона необходимо воспользоваться функцией изменения номера телефона в самом приложении и переместить свой аккаунт на новый номер телефона. Вы также можете в любое время изменить имя, фото профиля и статусное сообщение.
Удаление вашего аккаунта WhatsApp. Вы можете удалить свой аккаунт WhatsApp в любое время (в том числе если вы хотите отозвать согласие на использование нами ваших данных) с помощью функции удаления аккаунта в нашем приложении. При удалении вашего аккаунта WhatsApp недоставленные сообщения будут удалены с наших серверов вместе со всей информацией, которая больше не будет требоваться для обеспечения работы и предоставления наших Услуг. Обратите внимание, что в случае удаления наших Услуг с вашего устройства без использования функции удаления аккаунта в приложении ваша информация может храниться у нас в течение более длительного периода. Помните, что удаление вашего аккаунта не влияет на информацию о вас, имеющуюся у других пользователей, например на их копии отправленных вами сообщений.
Мы можем собирать, хранить и передавать информацию и осуществлять доступ к ней в том случае, если у нас есть достаточные основания полагать, что она необходима для: (a) выполнения судебных приказов или запросов государственных органов в соответствии с действующими законами или нормами; (b) приведения в исполнение наших Условий и других применимых условий и правил, в том числе расследования возможных нарушений; (c) выявления, исследования, предотвращения и пресечения мошеннической и другой незаконной деятельности, устранения нарушений безопасности и технических проблем; или (d) защиты прав, собственности и безопасности наших пользователей, WhatsApp, группы компаний Facebook или других лиц.
Вы даете своё согласие на применение наших процедур обработки данных, в том числе на сбор, использование, обработку и передачу вашей информации в соответствии с нашей Политикой Конфиденциальности, а также на передачу и обработку вашей информации в Соединенных Штатах Америки и других странах мира, где находятся принадлежащие или используемые нами помещения, а также обслуживающие организации или партнеры WhatsApp, независимо от того, в какой стране вы используете наши Сервисы. Вы признаёте, что законы, правила и стандарты страны, в которой хранится ваша информация, могут отличаться от законодательства вашей страны.
Мы можем вносить изменения и дополнения в нашу Политику Конфиденциальности. Мы оповестим вас об изменениях в настоящей Политике Конфиденциальности по мере их внесения и изменим «Дату последнего изменения», указанную в верхней части настоящего документа. Продолжая использовать наши Сервисы, вы подтверждаете своё согласие с новой редакцией Политики Конфиденциальности. Если вы не согласны с изменениями Политики Конфиденциальности, вы должны прекратить использование наших Сервисов. Время от времени перечитывайте нашу Политику Конфиденциальности.
Жители штата Калифорния могут подробнее узнать о своих правах, в том числе о правах, связанных с Законом штата Калифорния о защите конфиденциальности потребителей 2018 года, здесь.
Жители Бразилии могут подробнее узнать о своих правах, в том числе о правах, связанных с Общим законом о защите данных Бразилии, здесь.
Если у вас возникнут вопросы по поводу настоящей Политики Конфиденциальности, свяжитесь с нами.
WhatsApp Inc.
Privacy Policy
1601 Willow Road
Menlo Park, California 94025
United States of America
California residents can learn more about their privacy rights in our California Privacy Notice.
This Brazil Privacy Notice (“Notice”) applies to personal data processing activities under Brazilian law and supplements our Privacy Policy.
Under the Brazilian General Data Protection Law (the “LGPD”), you have the right to access, rectify, port, erase, and confirm that we process your data. Learn more about your rights and find out how you can exercise your rights by visiting our iPhone, Android and KaiOS articles in our Help Center. In certain circumstances, you also have the right to object to and to restrict the processing of your personal data. Our Privacy Policy provides information about how we share data with third parties. To request more information about our data practices, click here.
The data controller responsible for your information is WhatsApp Inc. To contact the Data Protection Officer for WhatsApp Inc., click here. You also have the right to petition the Brazilian Data Protection Authority (“DPA”) by contacting the DPA directly.
This Notice takes effect on the LGPD’s effective date.
WhatsApp Inc. (“WhatsApp”) has certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework with the U.S. Department of Commerce regarding the collection and processing of personal data from our business partners in the European Union and Switzerland (“Partners”) in connection with the products and services described in the Scope section below and in our certification. To learn more about the Privacy Shield program please visit www.privacyshield.gov.
Scope: WhatsApp adheres to the Privacy Shield Principles for the following areas of our business (collectively the “Partner Services”):
Access. Within the scope of our authorization to do so, and in accordance with our commitments under Privacy Shield, WhatsApp will work with its Partners to provide individuals access to personal data about them that WhatsApp holds on behalf of its Partners. WhatsApp will also take reasonable steps to enable individuals, either directly or in connection with the Partners, to correct, amend, or delete personal data that is demonstrated to be inaccurate.
Third Parties. WhatsApp may transfer data within the Facebook family of companies and to third parties, including service providers and other partners. In accordance with the Privacy Shield Principles, WhatsApp is liable for any processing of personal data by such third parties that is inconsistent with the Privacy Shield Principles unless WhatsApp was not responsible for the event giving rise to any alleged damage.
Legal Requests. Personal data that is transferred to us by our Partners may be subject to disclosure pursuant to legal requests or other judicial and government process, such as subpoenas, warrants, or orders. For more information, review the “Law and Protection” section of the WhatsApp Privacy Policy.
Enforcement. WhatsApp's compliance with the Privacy Shield Principles is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Questions and Disputes. Please contact us with any questions or concerns relating to our Privacy Shield certification. You have the option to resolve any applicable disputes you have with us in connection with our certification through TrustArc, an alternative dispute resolution provider based in the United States. You can contact TrustArc through their website. In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles. Additionally, as part of the Privacy Shield Framework, the U.S. State Department Senior Coordinator serves as the Ombudsperson to facilitate the processing of requests relating to national security access to data transmitted from the EU or Switzerland to the U.S.
For more information about WhatsApp's privacy practices please review our Privacy Policy.
WhatsApp Inc. ("WhatsApp", "наш", "мы" или "нас") стремится помочь людям и организациям защитить их права на интеллектуальную собственность. Наши пользователи согласны с нашими Условиями предоставления услуг ("Условия"), устанавливая, открывая или используя наши приложения, услуги, функции, программное обеспечение или веб-сайт (вместе, "Сервисы"). Наши Условия не позволяют нашим пользователям нарушать чьи-либо права на интеллектуальную собственность во время использования наших Сервисов, в том числе их авторские права, товарные знаки и знаки обслуживания.
Как объясняется более подробно в нашей Политике Конфиденциальности, мы не сохраняем сообщения наших пользователей в обычном ходе предоставления наших Сервисов. Мы, тем не менее, предоставляем нашим пользователям возможность размещать данные их учетной записи, в том числе фото профиля, имя профиля и статус, если они считают нужным добавить подобную информацию.
Чтобы сообщить о нарушении авторских прав и обратиться с просьбой, чтобы WhatsApp удалил любое содержимое, нарушающее данные права, (например фото и имя профиля, а также статус пользователя WhatsApp), пожалуйста, пришлите уведомление о нарушении авторских прав по электронной почте - ip@whatsapp.com (добавив всю представленную ниже информацию). Вы также можете отправить уведомление о нарушении авторских прав на имя агента по следующему адресу:
WhatsApp Inc.
Attn: WhatsApp Copyright Agent
1601 Willow Road
Menlo Park, California 94025
United States of America
ip@whatsapp.com
Прежде чем сообщить о нарушении авторских прав, вы можете отправить сообщение соответствующему пользователю WhatsApp, который, на ваш взгляд, нарушает ваши авторские права. Существует вероятность того, что вы сможете устранить проблему не обращаясь в WhatsApp.
Чтобы сообщить о нарушении права на товарные знаки и знаки обслуживания и обратиться с просьбой, чтобы WhatsApp удалил любое содержимое, нарушающее данное право,пожалуйста, пришлите заполненный запрос о нарушении права на товарные знаки и знаки обслуживания по электронной почте - ip@whatsapp.com (добавив всю представленную ниже информацию).
Прежде чем сообщить о нарушении права на товарные знаки и знаки обслуживания, вы можете отправить сообщение соответствующему пользователю WhatsApp, который, на ваш взгляд, нарушает ваше право на товарные знаки и знаки обслуживания. Существует вероятность того, что вы сможете устранить проблему не обращаясь в WhatsApp.
Пожалуйста, предоставьте всю описанную ниже информацию в уведомлении о нарушении авторских прав или прав на товарные знаки и знаки обслуживания в WhatsApp:
Cookie - это небольшой текстовый файл, который сохраняет браузер на вашем компьютере или мобильном устройстве, когда вы посещаете какой-нибудь веб-сайт.
Мы используем cookies, чтобы разобраться, обезопасить, обеспечить и предоставить наши Сервисы. Например, мы используем cookies, чтобы:
Вы можете следовать инструкциям вашего браузера или устройства (как правило, вы можете их найти в разделе "Настройки" или "Системные настройки"), чтобы изменить настройки cookies. Обратите внимание, что если вы отключите cookies в вашем браузере или устройстве, то есть вероятность, что некоторые наши Сервисы будут работать некорректно.
WhatsApp Inc. (“WhatsApp,” “our,” “we,” or “us”) provides messaging, Internet calling, and other services to users around the world, including the ability to send and receive payments (“Payments”) through the use of Facebook Pay and payment services provided by third-party financial institutions (“FIs”). Payments is a “Service” as defined in the WhatsApp Terms of Service (“WhatsApp Terms”) or a “Business Service” as defined in the WhatsApp Business Terms of Service (“WhatsApp Business Terms”). The following WhatsApp Payments Terms of Service (“WhatsApp Payments Terms”) supplement the WhatsApp Terms or WhatsApp Business Terms, as applicable, when you use Payments. By using Payments, you agree to the following WhatsApp Payments Terms. If there is any conflict between these WhatsApp Payments Terms and the WhatsApp Terms or WhatsApp Business Terms, these WhatsApp Payments Terms control solely with respect to your use of Payments and only to the extent of the conflict.
Our Role. We provide a convenient platform for you to set up and use Facebook Pay, a service provided by Facebook Companies to save payment credentials for use on Facebook Company Products, and relay transaction instructions to FIs for processing, as permitted in your jurisdiction. Once you have set up Facebook Pay through WhatsApp, you are able to send and receive money from other WhatsApp users who have set up Facebook Pay on WhatsApp. We are not a licensed financial or payment institution; do not receive, transfer, process, or store any funds in connection with Payments; do not act as service providers to FIs; and are not responsible for service interruptions or failures or acts or omissions of FIs, payments systems, or financial or payment institutions, including the payment, settlement, and clearance of funds. If you have an account at a financial or payment institution, you have a separate relationship with your financial or payment institution regarding that account, and WhatsApp has no affiliation with your financial or payment institution in this respect, even when your financial or payment institution acts as an FI for Payments. You may not be able to register for payments or may experience limited functionality depending on your financial or payment institution. The ability to send or receive messages with a payment is a Service provided by WhatsApp.
Facebook Companies’ Role. When you use Payments, Facebook Companies will save payment credentials for use on Facebook Company Products, relay your transaction instructions to FIs, and provide other services to you according to the Facebook Community Payments Terms and other terms referenced therein. In connection with Payments, Facebook Companies do not receive, transfer, process, or store your funds; instruct your financial or payment institution to obtain pre-approvals or to initiate charges on your payment credentials; or act as service providers to the FIs.
Third-Party Financial Institution’s Role. When you use payments, FIs receive, transfer, process, or store funds; charge your payment credentials; obtain a pre-approval from your financial or payment institution; or provide other services in connection with Payments in accordance with their own terms. The financial services provided by FIs with respect to Payments may be subject to the supervision of financial regulators. Users in Brazil may view the FI terms here.
Age. You must be at least 18 years old to use Payments.
Credits. You may be credited for certain purposes, including rewards and special offers, for which separate terms may apply.
Fees and Taxes. You must pay any applicable fees arising out of your use of Payments, including any overdraft, transaction, or other fees charged by your financial or payment institution or the FI. You must comply with applicable tax laws in connection with your use of Payments, including reporting and payment of any taxes related to transactions made through Payments and any income received from such transactions. WhatsApp is not responsible for withholding, collecting, reporting, or remitting any sales, use, value added, or other tax arising from any transaction you complete using Payments.
WhatsApp cares about your privacy. Our general WhatsApp Privacy Policy or WhatsApp Business Terms apply to your use of Payments, as applicable. Because additional information will be collected and processed when you use Payments, the WhatsApp Payments Privacy Policy also applies to your use of Payments. The WhatsApp Payments Privacy Policy describes additional information practices applicable to Payments, including the types of information we receive and collect from you when you use Payments and how we use and share this information. If you use Payments, you agree to our data practices, including the collection, use, processing, and sharing of your information as described in our WhatsApp Privacy Policy or WhatsApp Business Terms as supplemented by our WhatsApp Payments Privacy Policy.
Payment Amount. You are responsible for the total payment amount for your transactions using Payments. You must ensure that you have sufficient funds before executing any transaction through Payments.
Acceptable Use of Payments. You must access and use Payments only for legal, authorized, and acceptable purposes, according to our WhatsApp Terms or WhatsApp Business Terms, as applicable, and posted policies, including merchant policies as may be published from time to time. We may impose limits on your ability to send or receive payments, including by setting transaction limits. Deleting WhatsApp or a payments credential before a transaction is complete may result in that transaction failing. WhatsApp may also cancel any transaction if we believe the transaction violates the WhatsApp Terms, WhatsApp Business Terms, these WhatsApp Payments Terms, posted policies, Facebook Companies’ terms or privacy policies, or the FI’s terms, or if we believe doing so may prevent financial loss or fraud, or otherwise protect the security of our users and others. When registering for or using Payments, you must provide accurate, current, and complete information and keep your information updated.
Selecting Recipients. Not all WhatsApp users are ready or able to receive payments. If you send a payment to a user who has not registered for Payments, the FI may deduct or place a hold on your payment until the recipient registers and performs all the steps needed to receive funds, or until the payment expires, after which the FI will reverse the payment or release the hold. You may contact the recipient before sending payments to verify whether they are ready to receive payments.
Purchase Transactions. Purchase transactions may not be available in every country and require the seller to have a merchant account. If you use Payments to pay for goods or services, you agree to make legitimate purchases and to be bound by any terms of sale that the seller might offer. We have no responsibility for any goods or services purchased using Payments, including for any claims, damages, losses, liabilities, chargebacks or disputes associated with transactions. WE MAKE NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES PURCHASED USING PAYMENTS.
Business Use of Payments. You may not use Payments to receive business, commercial, or merchant payments, such as for the sale of goods or services. To receive business, commercial, or merchant payments, you must register for a merchant account, download the WhatsApp Business App, or agree to separate terms of service as a business when this feature is available in your country.
Payment Transactions Are Final. Once you submit a payment through an FI, it is final. WhatsApp does not have control over the payment and therefore cannot provide refunds or facilitate chargebacks. WhatsApp is not liable for errors caused by the FI, your or other financial or payment institutions processing the transactions, or payment networks, or for unauthorized transactions. We assume no responsibility for the underlying transaction of funds, or the actions or identity of any transfer recipient or sender.
We may amend or update these WhatsApp Payments Terms. We will provide you notice of amendments to our WhatsApp Payments Terms, when appropriate, and update the “Last Modified” date at the top of our WhatsApp Payments Terms. Your continued use of Payments confirms your acceptance of our WhatsApp Payments Terms, as amended. If you do not agree to our WhatsApp Payments Terms, as amended, you must stop using Payments. Please review our WhatsApp Payments Terms from time to time.
This WhatsApp Payments Privacy Policy helps explain our information practices when you use our Services or Business Services, which include the ability to send and receive payments (“Payments”) through the use of Facebook Company Products and the payment services provided by third-party financial institutions (“FIs”). When we say “WhatsApp”, “our”, “we” or “us”, we’re talking about WhatsApp Inc.
Payments contains links to or integrations with FIs and with Facebook Companies. When you interact with these FIs or Facebook Companies, you may be providing information directly to them, to WhatsApp, or to both. These FIs and Facebook Companies will have their own policies describing the collection, use, and disclosure of information by them. We encourage you to review the policies of these FIs and Facebook Companies.
This WhatsApp Payments Privacy Policy supplements (i) WhatsApp’s general Privacy Policy (“WhatsApp Privacy Policy”), which applies to the use of all our Services, including Payments, and (ii) the data practices set forth in our WhatsApp Business Terms of Service (“WhatsApp Business Terms”), which apply to the use of our Business Services, including Payments. If there is any conflict between this WhatsApp Payments Privacy Policy and our WhatsApp Privacy Policy or the WhatsApp Business Terms, this WhatsApp Payments Privacy Policy will control solely with respect to your use of Payments and only to the extent of the conflict.
Please also see WhatsApp’s general Terms of Service (“WhatsApp Terms”), which describe the terms under which you use our Services and also apply to Payments, as well as our WhatsApp Business Terms, which describe the terms under which you use our Business Services. The WhatsApp Payments Terms of Service (“WhatsApp Payments Terms”) supplement the WhatsApp Terms and WhatsApp Business Terms, govern your use of Payments, and describe Payments in more detail.
Please read all of these documents carefully.
We receive the following additional information related to your use of Payments.
Registration and Setup Information. When you register to use Payments, we require you to provide information about your payment method, security preferences, and other information that identifies you. If you choose to do so, you may set up and use the security features provided by your device’s operating system to authorize a payment. Before allowing you to send funds, you may be asked to demonstrate that you are authorized to use your payment method by providing us a one-time password, deposit information, or other identifying information.
Payment Transaction Information. When you send, receive, or request payments, you provide us with the information and details related to the transaction (including your payment method, payment amount, and security credential such as a PIN). WhatsApp messages sent with payments are delivered once the transaction has processed or when the receiver has reached a transaction limit and are treated as described in our WhatsApp Privacy Policy or WhatsApp Business Terms, as applicable.
Other Users and Businesses. We receive information about you from other users and businesses. For example, when other users or businesses you know use our Services or Business Services, they may provide information about their transactions with you, just as you may provide information to us about your transactions with them. We require each of these users and businesses to have lawful rights to collect, use, and share your information before providing any information to us.
Third-Party Service Providers. We work with service providers to help us operate, provide, improve, understand, customize, support, and market Payments; provide customer support; and keep our system safe and secure. These companies may provide us information about you or your Payments activity; for example, customer support service agents may relay information that you provide while resolving an issue with Payments.
Third-Party Financial Institutions and Facebook Companies. We enable Payments by working with FIs and Facebook Companies to facilitate the movement of funds between the sender and receiver. When you use Payments, these FIs or Facebook Companies share with us information about you or your Payments activity in accordance with applicable law. We may receive information about you or your transactions including information to confirm your registration, the payment sender or receiver’s name, account status and balance sufficiency, transaction reference IDs, risk or fraud alerts. We will process the information we receive from these FIs or Facebook Companies in accordance with this WhatsApp Payments Privacy Policy. Please note that when you use FI services or Facebook Company Products, their own terms and privacy policies will govern your use of their services.
We use all the information we have to operate, provide, improve, understand, customize, support, and market our Services and Business Services, including Payments.
Our Services. We operate, provide, develop, market and improve our Services and Business Services, including determining eligibility for payments, registering you as a user of payments, providing you with Payments and customer support for our Services and Business Services.
Safety and Security. We promote safety and security, combat harmful conduct, maintain the integrity of our Services or Business Services, and assess malfunctions or any performance or security incident. We also review your account activity to determine whether you continue to meet our WhatsApp Terms, WhatsApp Business Terms, and WhatsApp Payments Terms.
Legal Purposes. We may use your information for legal purposes, such as to comply with our legal obligations, enforce our terms and policies, or to address complaints or claims related to conduct that infringes our WhatsApp Terms or WhatsApp Business Terms.
Analytics. We generate statistics and reports regarding your use of Payments in order to provide you with better services.
The use of the information collected in connection with your access to and use of Payments is further described in the WhatsApp Privacy Policy or WhatsApp Business Terms, as applicable.
We share your information to help us operate, provide, improve, understand, customize, support, and market Payments and to detect, prevent, or otherwise address fraud, safety, security, abuse, or other misconduct. Use of your information once it has been shared by WhatsApp is described below.
Payment Senders and Recipients. When you use Payments, the people with whom you send or receive payments may store or reshare information about you or your transactions with others, including other Facebook Companies, on or off our Services or Business Services. When you send or receive payments, we provide information about you and the transaction to the user with whom you transact, including the amount of the transaction and one or more transaction IDs. Additional information about you and the transaction may also be available on third-party websites or services using transaction IDs that we provide as part of a transaction confirmation.
Third-Party Service Providers. WhatsApp works with service providers and shares information with these service providers for the purposes listed above. For example, we share information about you and your transactions, such as the amount and status of a transaction, with third-party service providers who provide customer support on our behalf. When we share information with third-party service providers in this capacity, we require them to use your information on our behalf in accordance with our instructions and terms.
Third-Party Financial Institutions and Facebook Companies. We also relay your registration, setup and transaction information, and certain information from your WhatsApp account (such as account information, consumer support information, usage and log information, device and connection information, and status information, as defined in the WhatsApp Privacy Policy) with FIs and Facebook Companies. For example, we share this information with Facebook Companies for them to store your payment credentials and relay your payment instructions to FIs, which then process your transactions. We also share this information with Facebook Companies and FIs to resolve customer concerns, for safety and security purposes such as detecting and fighting fraud and other misconduct, as well as legal purposes like satisfying our contractual obligations, and complying with our legal responsibilities. The Facebook Companies use the information you and we share with them to provide Payments, comply with applicable law, help prevent fraud and to improve Facebook payments product experiences across the Facebook Companies, in accordance with their own terms and privacy policies. Please see Facebook Payments International Ltd.’s Privacy Policy and Facebook Inc.’s Data Policy. FIs use the information you and we share with them to provide Payments and may also use this information as described in their own terms and privacy policies.
To facilitate Payments, WhatsApp may transfer, store, or process your information with these third parties or Facebook Companies that may be located in your jurisdiction or in other jurisdictions.
You may manage or update your Payments information through your payments settings. For example, you may register additional payment methods, unlink existing payments methods, and change the payment method you would like to use. As applicable, you may also access the personal data about you that WhatsApp holds by using our in-app tools. In addition, where applicable, you may also request that WhatsApp correct, amend or delete personal data that is demonstrated to be inaccurate. For such purpose, please contact us as set out in our WhatsApp Privacy Policy or WhatsApp Business Terms.
We generally retain your Payments information for as long as is needed for the performance of the contract between you and WhatsApp and to comply with our legal obligations. You may request deletion of your Payments information by deleting your WhatsApp account. When you choose to request to delete your Payments information, please note that we may retain some of your Payments information to provide customer service to you or to the people or businesses you have transacted with, or for the legal purposes stated in the WhatsApp Privacy Policy. Please note that information you or we shared with FIs or Facebook Companies will be deleted in accordance with their own policies.
We will notify you as appropriate if we make material changes to this WhatsApp Payments Privacy Policy and will update the Last Modified date at the top of this WhatsApp Payments Privacy Policy accordingly. Your continued use of Payments after the publication in our Website of the revised WhatsApp Payments Privacy Policy shall be understood as an acceptance of the revised WhatsApp Payments Privacy Policy. We also recommend that you periodically visit our site in order to be informed of any changes to this WhatsApp Payments Privacy Policy.
WhatsApp Inc. (“WhatsApp,” “our,” “we,” or “us”) provides messaging, Internet calling, and other services to users around the world, including the ability to send and receive payments through designated payment service providers (“PSPs”) in India (“Payments”) via Unified Payments Interface (“UPI”) developed by the National Payments Corporation of India (“NPCI”). Payments is a “Service” as defined in the WhatsApp Terms of Service (“Terms”), and the following WhatsApp Payments Terms of Service (“Payments Terms”) supplement the Terms and apply to your use of Payments. You agree to the Payments Terms when you use Payments.
Our Role. Payments is a service we provide through, and in coordination with, designated PSPs. We provide a convenient platform that enables you to submit transaction instructions to PSPs for processing via UPI. We are not a licensed financial institution, do not receive, transfer, or store any funds in connection with Payments, and are not responsible for UPI service interruptions or acts or omissions of PSPs or banks including the payment, settlement, and clearance of funds. You have a separate relationship with your bank regarding your bank account, and WhatsApp has no affiliation with your bank in this respect.
PSP’s Role. When you send or receive funds through Payments, a designated PSP receives the instructions and processes the transaction via UPI. By using Payments, you will also need to agree to the PSP’s terms and privacy policy, which will be presented to you when you first use Payments. The PSP’s terms and privacy policy are also available here. These Payments Terms govern the relationship between WhatsApp and you regarding Payments, and the PSP’s terms govern the relationship between the PSP and you.
Eligibility. To use Payments, you must use a phone number with the country code for India and have a bank account with a bank that supports UPI. The phone number you use for our Services must be the same phone number linked to your bank account used for Payments.
Registration and UPI PIN setup. You must be an owner of the bank account you use to send and receive funds through Payments. After you provide information to confirm your mobile banking account, WhatsApp facilitates creation of a UPI ID (virtual payment address) that is associated with your WhatsApp account. Since your transaction instructions are processed via UPI, you must have a UPI PIN to send payments. We will ask you to create a UPI PIN to send payments if you do not already have one for your bank account.
Age. You must be at least 18 years old to use Payments.
Credits. We may credit your bank account for purposes including rewards and special offers. Our affiliate WhatsApp Application Services Private Limited provides such credits on our behalf.
Fees and Taxes. You must pay any applicable fees arising out of your use of Payments, including any overdraft, transaction, or other fees charged by your bank, PSPs, or WhatsApp. You must comply with applicable tax laws in connection with your use of Payments, including reporting and payment of any taxes related to transactions made through Payments and any income received from such transactions. WhatsApp is not responsible for withholding, collecting, reporting, or remitting any sales, use, value added, or other tax arising from any transaction you complete using Payments.
WhatsApp cares about your privacy. Our Privacy Policy applies to your use of Payments. Because additional information will be collected and processed when you use Payments, the WhatsApp Payments Privacy Policy also applies to your use of Payments. The WhatsApp Payments Privacy Policy describes additional information practices applicable to Payments, including the types of information we receive and collect from you when you use Payments and how we use and share this information. If you use Payments, you agree to our data practices, including the collection, use, processing, and sharing of your information as described in our Privacy Policy and our Payments Privacy Policy.
Payment Amount. You are responsible for the total payment amount. You must ensure that you have sufficient funds in your bank account before executing any transaction through Payments. Your payment will not be sent if the PSP or your bank determines that your bank account lacks sufficient funds to cover the entire transaction amount.
Acceptable Use of Payments. You must access and use Payments only for legal, authorized, and acceptable purposes, according to our Terms and posted policies including merchant policies as may be published from time to time. A PSP or WhatsApp may impose limits on your ability to send or receive payments, including transaction limits. A PSP or WhatsApp may also cancel any transaction if we believe the transaction violates the Terms, these Payments Terms, posted policies, or the PSP’s terms.
Purchase Transactions. If you use Payments to pay for goods or services, you agree to make legitimate purchases and to be bound by any terms of the sale. We have no responsibility for any goods or services purchased using Payments, including for any claims, damages, losses, liabilities, chargebacks or disputes associated with transactions. WE MAKE NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES PURCHASED USING PAYMENTS.
Payments Transactions Are Final. Once you submit a payment, it is final. WhatsApp does not provide refunds or facilitate chargebacks. WhatsApp is not liable for unauthorized transactions. We assume no responsibility for the underlying transaction of funds, or the actions or identity of any transfer recipient or sender.
Business Use of Payments. If you are a business and use our Services, you must comply with all applicable laws associated with your use of our Services, including Payments. You must clearly disclose any applicable terms and fees to your customers and promptly fulfill any goods or services you sell using Payments in accordance with any sale terms and applicable laws. WhatsApp is not a party to the transaction.
If there is any conflict between these Payments Terms and the Terms, these Payments Terms control solely with respect to your use of Payments and only to the extent of the conflict.
We may amend or update these Payments Terms. We will provide you notice of amendments to our Payments Terms, as appropriate, and update the “Last Modified” date at the top of our Payments Terms. Your continued use of Payments confirms your acceptance of our Payments Terms, as amended. If you do not agree to our Payments Terms, as amended, you must stop using Payments. Please review our Payments Terms from time to time.
What is NPCI?
NPCI is an authorized payment system operator by RBI. NPCI owns and operates the UPI payment system.
What is a PSP bank?
PSP is the banking company authorized to act as a Payment Service Provider (PSP) under the UPI framework. PSP engages the TPAP to provide UPI services to the end-user customers.
What are TPAPs?
Third Party Application Provider (TPAP) is the entity that provides the UPI compliant app to the end-user customers to facilitate UPI based payment transactions.
What is a customer’s bank?
The bank where the end-user customer maintains his/her account and has linked the account for the purpose of debiting/crediting the payment transactions made through UPI.
Who is an end-user customer?
The end-user customer is the individual who uses UPI payment facility to send and receive payments.
UPI Participants’ Roles and Responsibilities. You can find more information about the roles and responsibilities of UPI participants here.
We hereby confirm that:
We, WhatsApp, are a TPAP authorized by NPCI to facilitate payments through ICICI Bank. We are a service provider and we participate in UPI through PSP bank.
We are bound by the tripartite agreement entered with the sponsor PSP, ICICI Bank, and NPCI. We are responsible for facilitating grievances / complaints resolution of the customers on-boarded on our UPI application.
We shall be the first point of contact for all UPI related grievances/complaints for customers on-boarded by us. In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where you maintain the account) and NPCI in the same order. After exercising these options, you can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
You can learn more about the dispute redressal mechanism here.
The WhatsApp Privacy Policy helps explain our information practices. Our Services may include enabling you to send and receive payments (“Payments”), a service we provide through, and in coordination with, designated payment service provider (“PSP”) banks.
This Payments Privacy Policy helps explain our information practices when you use Payments. We use all the information we have to operate, provide, improve, understand, customize, support, and market our Services. PSPs may also collect, use, and share information as set forth in their privacy policies, in conjunction with helping to provide Payments to you.
This Payments Privacy Policy supplements our Privacy Policy, which applies to the use of our Services, including Payments. Please also see WhatsApp’s Terms of Service (“Terms”), which describe the terms under which you use our Services including Payments, and the WhatsApp Payments Terms of Service (“Payments Terms”), which supplement the Terms, govern your use of Payments, and describe Payments in more detail. Please read all of these documents carefully.
In addition to what is described in our Privacy Policy, we receive information when we provide Payments.
We use all the information we have to operate, provide, improve, understand, customize, support, and market our Services. This includes using the information to provide Payments and customer support, to protect you and others using our Services from fraud, abuse, or other misconduct, and to review your account activity to determine whether you continue to meet our Terms and Payments Terms. WhatsApp works with the other Facebook Companies to provide Payments, including to send payment instructions to PSPs.
In addition to what is described in our Privacy Policy, you share your information when you use Payments, and we share your information to help us operate, provide, improve, understand, customize, support, and market Payments.
Payment Senders And Recipients. You and people with whom you send or receive payments may store or reshare your BHIM UPI ID, name, or transaction information with others on or off our Services.
Service Providers. In conformance with our relationship with PSPs, WhatsApp works with service providers including Facebook. To send payment instructions to PSPs; maintain your transaction history; provide customer support; improve, understand, customize, support, and market Payments; and keep our Services safe and secure, including to detect, prevent, or otherwise address fraud, safety, security, abuse, or other misconduct, we share information we collect under this Payments Privacy Policy with service providers including Facebook. Facebook will have no access to encrypted BHIM UPI transaction information in clear format. When we share information with service providers, we require them to use your information on our behalf in accordance with our instructions and terms.
PSP Banks and NPCI. We share information with PSPs and NPCI to help us operate Payments. The PSP and NPCI receive transaction information such as payment amount and BHIM UPI IDs, so they can facilitate the movement of funds between the sender’s and receiver’s bank accounts. Please note that when you use PSP and NPCI services, their own terms and privacy policies will govern your use of those services.
If you would like to manage, change, limit, or delete your Payments information, we allow you to do that through your payment settings or by deleting your WhatsApp account. With your payment settings, you may register additional bank account(s), deregister existing bank account(s) from your BHIM UPI ID, change the PSP bank, and clear your transaction history. When you delete your WhatsApp account, your bank account will be deregistered from your BHIM UPI ID automatically.
We will notify you before we make changes to this Payments Privacy Policy and give you the opportunity to review the revised Payments Privacy Policy before you choose to continue using Payments.
These terms and conditions ("Terms") apply to and regulate the provision of a Unified Payments Interface Service–based electronic fund transfer and fund collection facility provided by ICICI Bank to its Users through the application owned and maintained by WhatsApp ("Facility") subject to the Terms herein specified.
The User may apply for the Facility by installing the WhatsApp mobile application on their device and completing a one-time activation/registration for the Facility. The User will have an option to set a virtual payment address ("VPA") by linking an Account maintained with any bank in India through a one-time registration process defined and standardised by NPCI/ICICI Bank and then start transacting. The process of registration is:
1. Definitions
In this document, the following words and phrases have the meanings set opposite them unless the context indicates otherwise. Words or expressions used in this form, but not specifically defined herein, shall have the respective meanings assigned to them by NPCI.
1.1. "Account(s)" refers to the resident Indian savings and/or current bank account(s) held and maintained with any bank in India which is used for operations through the Facility.
1.2. "User" means the applicant/remitter availing of the Facility through the Account(s) and satisfying the following conditions:
1.3. "ICICI Bank" means ICICI Bank Limited, a company incorporated under the Companies Act, 1956, and licensed as a bank under the Banking Regulation Act, 1949, and having its corporate office at ICICI Bank Towers, Bandra Kurla Complex, Mumbai 400 051 (which expression shall, unless it be repugnant to the subject or context thereof, include its successors and assigns).
1.4. "NPCI UPI System" means the switch and related equipment and software owned by NPCI to provide the UPI-based fund transfer and funds collection facility including the National Financial Switch.
1.5. "Payment Order" means an unconditional instruction issued by the User through the WhatsApp Platform to effect a fund transfer for a certain sum of money expressed in Indian rupees, to the designated account of a designated beneficiary by debiting the Account(s) of the User.
1.6. "PSP (Payment Service Provider)" refers to banks which are allowed to acquire Users and provide payment services to Users and entities.
1.7. "UPI" refers to the Unified Payments Interface Service offered by NPCI in collaboration with its member banks.
1.8. "WhatsApp" means WhatsApp Inc., a Delaware, United States, company with offices at 1601 Willow Road, Menlo Park, CA 94025. It provides smartphone users with certain services via their phone's Internet connection, including sending and receiving messages, calls, photos, videos, documents and voice messages.
1.9. "WhatsApp Application" means WhatsApp's existing and future applications and services including its business and consumer applications and services for mobile, desktop and web.
2. Applicability of Terms
The User hereby acknowledges that the User has read and understood the Terms and agrees that the rights and obligations provided therein and in these Terms insofar as it relates to the User shall be binding on the User with regard to every Payment Order issued by them for execution in the NPCI UPI System. The User understands and agrees that nothing in terms of availing the Facility shall be construed as creating any contractual or other rights against NPCI or any participant in the NPCI UPI System other than ICICI Bank. Notwithstanding anything contained herein, all terms and conditions stipulated by ICICI Bank in connection with the Account(s) shall continue to apply. The Privacy Policy and Customer Rights Policy of ICICI Bank shall continue to apply on the Users. These Terms and Conditions are in addition to any terms and conditions that WhatsApp may prescribe for the use of its WhatsApp Application.
3. Scope of the Facility
The Facility offers an instant, 24x7, interbank electronic fund transfer or fund collection service to the customers of UPI member banks. Users can put in a request for fund transfers or respond to funds collection in a secure manner for any of their linked Account(s) as per the Terms, which may be changed by ICICI Bank as it deems fit.
Rights and Obligations of the User
3.1. The User shall be entitled, subject to Terms, to issue Payment Orders for execution by ICICI Bank.
3.2. The Payment Order shall be issued by the User, in the form as prescribed by ICICI Bank, which is complete in all particulars. The User shall be responsible for the accuracy of the particulars given in the Payment Order for the Facility and shall be liable to compensate ICICI Bank for any loss arising on account of any error in the Payment Order.
3.3. The User shall be bound by any Payment Order executed by ICICI Bank if ICICI Bank has executed the Payment Order in good faith and in compliance with the instructions given by the User on the WhatsApp Application.
3.4. The User authorises ICICI Bank to act as a PSP and debit Account(s) as per instructions received by way of Payment Orders. The User understands that although multiple bank accounts can be linked with the Facility, debit/credit transactions can be done from the default account which is selected by the User before transactions until changed by the User for subsequent transactions. Each Account that may be linked with the UPI facility can be opened with a separate username. The User shall ensure availability of funds in their Account(s) towards the fulfillment of the Payment Order before/at the time of the execution of the Payment Order by ICICI Bank. The User hereby authorises ICICI Bank to debit the Account(s) of the User for any liability incurred by ICICI Bank on behalf of the User for execution of the Payment Order issued by the User. The User understands and agrees that once a fund collection request is accepted, the default account will automatically be credited with such amounts as may be mentioned in the Payment Order. The User understands and agrees that such amounts once credited to the default account cannot be reversed by the User.
3.5. The User agrees that the Payment Order shall become irrevocable when it is executed by ICICI Bank.
3.6. The User agrees that they shall not be entitled to make any claim against Reserve Bank of India ("RBI") and/or National Payment Corporation of India ("NPCI") in respect to the Facility.
3.7. The User shall provide correct beneficiary details to ICICI Bank at the time of availing the Facility. The User shall be solely responsible for entering wrong beneficiary details including but not limited to incorrect VPA, incorrect Aadhaar number or incorrect mobile number, due to which the funds are transferred to an incorrect beneficiary.
3.8. The User shall not hold ICICI Bank responsible for any damage, claim or issue arising out of or in connection with any purchase of goods/services from merchants through Payment Orders issued by the Facility. The User understands and agrees that all such losses, damages and issues shall constitute a claim against such merchants.
3.9. The User agrees that the Facility is offered in line with the RBI's guidelines on mobile banking which are subject to change from time to time.
3.10. The User shall inform ICICI Bank immediately of any inquiry, question or issue raised by any authority including but not limited to any statutory authority or official regarding and relating to ICICI Bank, as well as expeditiously notify ICICI Bank of any show causes, seizure or similar action and provide copies of any notices, memos or correspondences received from such authority. The User shall not unilaterally file any response/reply to such an authority without the prior approval of and vetting by ICICI Bank.
3.11. The User shall be solely liable for ensuring the availability of sufficient funds in the Account(s) at all times for the purpose of availing the Facility. The User agrees that in the event there are insufficient funds in the Account, ICICI Bank can decline the transaction instruction.
4. Undertakings and Representations
The User hereby undertakes, represents and warrants to ICICI Bank that:
4.1. The role of ICICI Bank hereunder is limited to acting as a Payment Service Provider, which would include receiving from WhatsApp, bank information/data of the User for the purpose of (i) creation of the VPA; and (ii) processing the transactions initiated by the User using the UPI Facility as per applicable law.
4.2. The User shall be in compliance at all times with applicable laws regarding the use of the Facility and shall not use the Facility in violation of the applicable laws.
5. General Terms
5.1. The laws of India shall govern these terms and conditions and/or the operations in the Account(s) maintained with ICICI Bank. Any legal action or proceedings arising out of these Terms shall be brought in the courts or tribunals at Mumbai in India. ICICI Bank may, however, in its absolute discretion commence any legal action or proceedings arising out of these Terms in any other court, tribunal or other appropriate forum, and the User hereby consents to that jurisdiction.
5.2. The clause headings in these Terms are only for convenience and do not affect the meaning of the relative clause.
5.3. ICICI Bank may subcontract and employ agents to carry out any of its obligations hereunder.
5.4. ICICI Bank has the absolute discretion to amend or supplement any of the Terms as stated herein at any time and will endeavour to give prior notice of 15 days for such changes wherever feasible. By using the new services, the User shall be deemed to have accepted the changed terms and conditions.
5.5. Notices under these Terms may be given in writing by delivering them by hand, or on ICICI Bank's website www.icicibank.com, or by sending them by post to the last address given by the User and, in the case of ICICI Bank, to its corporate office address. In addition, ICICI Bank may also publish notices of general nature, which are applicable to all Users, in a newspaper or on its website at www.icicibank.com. Such notices will have the same effect as a notice served individually to each User. Notice and instructions will be deemed served 7 days after posting or upon receipt in the case of hand delivery, cable, telex or facsimile.
5.6. Any provision of these Terms which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms or affect such provision in any other jurisdiction. ICICI Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the Account(s) to the extent of all outstanding dues, whatsoever, arising as a result of the Facility extended to and/or used by the User.
6. Sharing of Information
6.1. The User irrevocably and unconditionally authorises ICICI Bank to access all the User's Account(s) and records for the purpose of providing the Facility. The User agrees that ICICI Bank and its affiliates (or their contractors) may hold and process their personal information and all other information concerning their Account(s) on computer or otherwise in connection with the Facility as well as for analysis, credit scoring and marketing.
6.2. The User hereby expressly consents to and permits ICICI Bank, its affiliates and all the parties involved in the payment system including but not limited to Payments System Providers, acquiring banks, partner banks, the issuer bank of the sender's funding account, the issuer bank of the beneficiary's bank account, NPCI and RBI to collect, store and share such information including but not limited to their personal information such as name, address, all transaction details carried out through the WhatsApp Platform or information with respect to third parties and the beneficiary including bank account number.
6.3. In the event the User is a beneficiary, the User hereby consents ICICI Bank to permit the remitter to store their information including but not limited to bank account number for the purpose of sending the payments.
6.4. The User understands and agrees that certain information collected by ICICI Bank, including information obtained from Payments System Providers, acquiring banks, partner banks, the issuer bank of the sender's funding account, the issuer bank of the beneficiary's bank account, NPCI and RBI or third parties, is shared between ICICI Bank and WhatsApp to provide the Facility. In addition, the User understands and agrees that ICICI Bank is required to share their personal information, such as name, email address and payment instrument details, with third parties for the purposes of processing transactions or for the use of the services to register their complaints. ICICI Bank will abide by NPCI guidelines and adhere to the customer dispute management process specified by NPCI.
6.5. The User agrees and understands that the transaction will be recorded in the statement of account as given to the User by the User's bank. The User agrees that they shall not be entitled to dispute the correctness of the execution of the Payment Order or the amount debited to their Account(s) if they fail to report the discrepancy as per NPCI guidelines.
7. Disclaimer of Liability
7.1. ICICI Bank does not hold out any warranty and makes no representation about the quality of the Facility. The User agrees and acknowledges that ICICI Bank shall not be liable and shall in no way be held responsible for any damages whatsoever, whether such damages are direct, indirect, incidental or consequential and irrespective of whether any claim is based on loss of revenue, interruption of business, transaction carried out by the User and processed by ICICI Bank, information provided or disclosed by ICICI Bank regarding Account(s) or any loss of any character or nature whatsoever and whether sustained by the User or by any other person. While ICICI Bank shall endeavour to promptly execute and process the transactions as proposed to be made by the User, ICICI Bank shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law. ICICI Bank shall not be liable for any loss, claim or damage suffered by the User and/or any other third party arising out of or resulting from failure of a UPI transaction on account of time-out transaction; i.e., where no response is received from NPCI or the beneficiary bank to the transaction request and/or where mobile number or account number of the beneficiary does not exist. Further, ICICI Bank shall also not be liable for any loss, damage and/or claim arising out of or resulting from wrong beneficiary details, mobile number and/or account details being provided by the Customer. ICICI Bank shall, under no circumstance, be held liable to the User if Facility access is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of ICICI Bank.
7.2. The User is responsible for the accuracy and authenticity of the Payment Order provided to ICICI Bank and the same, if in the form and manner prescribed by ICICI Bank, shall be considered to be sufficient to operate the UPI Facility. ICICI Bank shall not be required to independently verify the Payment Order. ICICI Bank has no liability if it does not or is unable to stop or prevent the implementation of any Payment Order issued by the User. Once a Payment Order is issued by the User, the same cannot be subsequently revoked by the User.
7.3. ICICI Bank states that it has no liability or obligation to keep a record of the Payment Orders to provide information to the User or for verifying the Payment Orders. ICICI Bank shall refuse to comply with the Payment Orders without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any Payment Order. ICICI Bank has the right to suspend the transactions with respect to the UPI Facility if it has reason to believe that the User's Payment Orders will lead to or expose to direct or indirect loss to ICICI Bank or may require an indemnity from the User before continuing to operate the UPI Facility.
7.4. All Payment Orders, requests, directives, orders and directions, entered by the User, are based upon the User's decisions and are the sole responsibility of the User.
7.5. Users shall not hold ICICI Bank responsible and/or liable in any manner whatsoever for any losses/damages/costs incurred by the User for creation of the VPA and/or initiating/processing/cancelling any transaction on the WhatsApp Platform.
8. Fraud or Unauthorised Use
ICICI Bank shall not be responsible for, and the User shall solely be responsible for, any unauthorised access or use of their personal or financial information through the WhatsApp Platform.
9. Indemnity
The User agrees, at their own expense, to indemnify, defend and hold harmless ICICI Bank against any claim, suit, action or other proceeding brought against ICICI Bank, to the extent that such claim, suit, action or other proceeding brought against ICICI Bank is based on or arises in connection with the use of the Facility with reference to:
10. Assignment
ICICI Bank shall be entitled to sell, assign, securitise or transfer ICICI Bank's rights and obligations under these Terms and any security in favour of ICICI Bank (including all guarantee[s]) to any person of ICICI Bank's choice in whole or in part and in such manner and on such terms and conditions as ICICI Bank may decide. Any such sale, assignment, securitisation or transfer shall conclusively bind the User and all other persons. The User, their successors and assigns are bound by these Terms. However, the User shall not be entitled to transfer or assign any of their rights and obligations under these Terms.
11. Termination and Suspension
11.1. The User may request for termination of the UPI Facility anytime by giving a prior written notice of at least 15 days to ICICI Bank. The User will remain responsible for all the transactions made through the UPI Facility until the time of such termination.
11.2. ICICI Bank may withdraw or terminate the UPI Facility anytime either entirely or with reference to a specific UPI Facility without assigning any reasons whatsoever. ICICI Bank may suspend or terminate the UPI Facility without prior notice if the User has breached any of these Terms.
11.3. ICICI Bank may suspend or terminate the UPI Facility anytime without assigning any reason whatsoever without any prior notice upon the request of WhatsApp.
12. Miscellaneous
12.1. The laws of India shall govern these terms and conditions and/or the operations in the Account(s) maintained with ICICI Bank. Any legal action or proceedings arising out of these Terms shall be brought in the courts or tribunals at Mumbai in India.
12.2. ICICI Bank has the absolute discretion to amend or supplement any of the Terms as stated herein at any time and will endeavour to give prior notice of 15 days for such changes wherever feasible. By using the new services, the User shall be deemed to have accepted the changed terms and conditions. Notices under these Terms may be given in writing by delivering them by hand, or on ICICI Bank's website www.icicibank.com, or by sending them by post to the last address given by the User and, in the case of ICICI Bank, to its corporate office address.
12.3. Notice and instructions will be deemed served 7 days after posting or upon receipt in the case of hand delivery, cable, telex or facsimile.
These terms and conditions shall be in addition to HDFC Bank Privacy Policy.
To read HDFC Bank Privacy Policy, click here.
The user of this HDFC Bank UPI facility (the “User”) should have his mobile number registered with the Bank and should have existing relationship with his/her Bank for availing this Facility/Service, using HDFC Bank UPI facility.
The Facility/Service shall be made available only to the User satisfying the eligibility criteria and shall be provided at the sole discretion of HDFC Bank Ltd and may be discontinued by HDFC Bank Ltd at any time without notice.
The User shall be solely responsible and liable:
HDFC Bank Ltd shall not be held responsible and liable for any loss, cost and damage suffered by the User due to disclosure of his personal or other information to a third party including but not limited to statutory/regulatory authority by HDFC Bank Ltd for whatsoever reason, e.g., participation in any telecommunication or electronic clearing network in compliance with a legal or regulatory directive for statistical analysis or for credit rating or for any legal or regulatory compliance.
These terms and conditions form the contract between the User and the Axis Bank and shall be in addition to and not in derogation of other terms and conditions of any account or any other facility/services offered by the Bank and/or such other terms and conditions as may be specified by the Bank.
Definitions:
The following words and phrases shall have the meanings set out herein below in this document unless repugnant to the context:
“Application” or “Mobile Payment Application” refers to ‘Axis Pay’ mobile application by Axis Bank which can be downloaded from Google Play Store or Apple App Store to avail products and services offered by Axis Bank through this mobile application or any other UPI application available on Google Play Store or Apple App Store where Axis Bank has powered/offered the UPI services.
"Account(s)" shall mean an operative bank account maintained by the User with Axis Bank or any other Bank Account which User provides at the time of authentication process of Application, for availing the facility which is being offered.
“Account Holder” shall mean a User holding an Account, excluding Non-Resident Indians, Corporate Account Holders and Foreign Account Holders.
"Bank" and "Axis Bank" shall mean Axis Bank Limited, a company incorporated under the Companies Act 1956 and licensed as a bank under Banking Regulation Act, 1949 having its registered office at 'Trishul', 3rd Floor, Opposite Samartheshwar Temple, Law Garden, Ellis Bridge, Ahmedabad 380 006, Gujarat and corporate office at 131, Maker Towers 'F', Cuffe Parade, Mumbai. This term shall be inclusive of any 'affiliates' of the Bank which shall mean and include any company which a holding company or a subsidiary of; a person under the control of the Bank or any person in which the bank has a direct/beneficial interest in more than 26% of the voting securities of such person. For the purpose of this definition "control" when used with respect to any person would mean the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever; and "person" would mean a company, corporation, a partnership, trust or any other entity or organization or other body whatsoever.
“Debit Card” shall mean and include the debit card issued to the User in respect of an operative bank account maintained by the User with Axis Bank or any other Bank Account.
"Facility" shall mean Axis Pay Mobile Payment Application offered by Axis Bank to facilitate User to send or receive money via UPI platform, through said Mobile Payment Application or any other UPI application available on Google Play Store or Apple App Store where Axis Bank has powered/offered the UPI services.
“Issuing Bank” shall mean member banks participating in UPI network to identify the bank account basis Mobile No in case of customer is registering through any PSP App.
"Mobile Phone Number" shall mean the mobile number of the User used during registration for Mobile/SMS Banking via secured channel with Axis Bank or for Mobile Payment Application, for the purpose of availing the facility.
UPI: shall mean unified payments interface is a service provided by NPCI that allows transfer of money using a virtual address that is mapped to an account of the User after complete validation.
NPCI: shall mean National Payment Corporation of India. The funds transfer feature (send and ask) is provided using UPI service of NPCI.
Virtual Address: shall mean an identifier that can be uniquely mapped to an individual account using a translation service.
"Mobile Phone" shall mean a valid SIM card enabled smartphone, which is owned by the User.
"Personal information" shall mean any information about the User provided by the User to and obtained by Axis Bank in relation to the facility.
“Services” shall mean all the products and services offered by Axis Bank under the said facility on Mobile Payment Application.
“Transaction” shall mean the fund transfer service to send or receive money; offered under the said facility on Mobile Payment Application.
"User" shall mean an Account Holder of Axis Bank as well as any other person (not necessary having any relationship with Bank) who has downloaded the Mobile Payment Application and who is eligible for availing fund transfer facility to send or receive money offered thereunder.
For the purposes of this document all reference to the User in masculine gender shall be deemed to include feminine gender also.
Eligibility and Usage:
This facility shall be available to the Users in India, subject to the condition that he downloads the Application, successfully installs it and thereafter authenticates himself with the applicable credentials and sets his UPI PIN.
The User should have his/her Mobile Phone Number registered with his/her Bank for SMS/Mobile Banking and should have existing relationship with his/her Bank for availing this Facility and services thereunder, using this Mobile Payment Application.
This facility shall be made available only to the Users satisfying the eligibility criteria and shall be provided at the sole discretion of Axis Bank and may be discontinued by Axis Bank at any time, with or without prior intimation to the Users.
The User understands and accepts that any other condition that is a pre-requisite to access and avail benefits under the facility, including, but not limited to a Mobile Phone, Data Connection, etc. will be the sole responsibility of the User.
Authorization:
The User irrevocably and unconditionally authorizes Axis Bank to access his Account and the Personal details registered while authentication of Application for availing the service including effecting Banking or other transactions of the user through the facility.
The User expressly authorizes Axis Bank to disclose to the service provider or any other third party, all user information in its possession, as may be required by them to provide the services offered under the said facility to the User.
The authority to record the User’s details and transaction details is hereby expressly granted by the User to Axis Bank. All records generated by the transactions arising out of use of the facility, including the time of the transaction, beneficiary details, etc; recorded shall be conclusive proof of the genuineness and accuracy of the transactions.
The User authorizes Axis Bank to send any message or make calls to his mobile phone Number or display banners or any other communication on Axis Pay Mobile Payment Application to inform him about any promotional offers including information regarding Banks' new products either now available or which Axis Bank may come up with in the future, greetings, banners or any other promotional massages or any other message that Axis Bank may consider appropriate to the User.
The User irrevocably and unconditionally agrees that such calls or messages made by the Axis Bank and/or its Agents shall not be construed as a breach of the privacy of the User and shall not be proceeded against accordingly.
The User authorizes Axis Bank to send any rejection message or to reject any transaction/request, if it finds that the request sent by the User is not as per the requirements stipulated by Axis Bank for availing the facility.
The User authorizes Axis Bank to do a bureau scrub or extract his credit report from the bureau for offering various products or services.
The User expressly authorizes Axis Bank to carry out all request(s) or transaction(s) for and/or at the request of the User as are available to the User through Mobile Payment Application without the Bank having to verify the authenticity of any request or transaction purporting to have been received from the User through Application.
Axis Bank shall have the option to introduce any new services through this facility at any time in future and the User shall be deemed to have expressly authorized Axis Bank to register the User for such new services.
Liabilities and Responsibilities of the User:
The User shall be responsible for the accuracy of any information provided by the user for availing the facility.
The USER shall be solely responsible for fund transfer through Payment Application to the correct Beneficiary/ virtual address.
The USER shall also be responsible to comply with the applicable Anti-Money Laundering (AML) norms governing such funds transfers as stipulated by Reserve Bank of India (“RBI”), from time to time.
The USER shall be liable and responsible in case of any discrepancy found in the information provided by him for availing fund transfer service offered through the Application.
If, the USER suspects that, there is an error in the information supplied by Axis Bank, he shall inform the Bank immediately. Axis Bank will endeavor to correct the error promptly wherever possible on a best effort basis.
Axis Bank shall not be held liable for any loss suffered by the User due to disclosure of the Personal information to any service provider or third party by the Bank, for reasons including but not limited to participation in any telecommunication or electronic clearing network, in compliance with any legal or regulatory directives, for statistical analysis or for credit rating or for any legal or regulatory compliance.
The User shall be solely responsible for protecting his Mobile Phone and UPI PIN for the use of the said facility.
The User shall be liable to the Bank for any kind of unauthorized or unlawful use of any of the above mentioned UPI PIN/passwords or of the said Application or any fraudulent or erroneous instruction given and any financial charges thus incurred shall be payable by the User only.
The User accepts that for the purposes of the said facility any transaction emanating from the Mobile Phone Number registered by User shall be assumed to have initiated by the User at his sole discretion.
It is the sole responsibility of the User to request the Bank, to suspend the said facility due to change of his registered Mobile Phone Number or if his Mobile Phone has been lost or has been allotted to some other person. The User shall also be obliged to inform the Bank, if any, unauthorized transaction in his account, of which he has knowledge.
It shall be the responsibility of the User to update him with regard to any information relating to the services as Axis Bank may decide to provide certain other additional services under the said facility. Axis Bank shall not be responsible for any disregard on the part of the User.
The User shall be liable for all loss if he has breached the terms and conditions contained herein and other applicable terms & conditions or contributed or caused the loss by negligent actions or a failure on his part to advise Axis Bank within a reasonable time about any unauthorized access made on his behalf in the Mobile Payment Application.
The User shall agree that by use of this facility, he shall be deemed to have agreed to all the above terms and conditions and such terms and conditions shall be binding on me/us in the same manner as if he has agreed to the same in writing.
Terms of Service:
These terms & conditions are in addition to the general terms & conditions of any account or any other facility provided by Axis Bank to its Customers.
This facility is available only to the User having a bank account with any bank in India providing Immediate Payment Service (IMPS), Unified Payment Interface (UPI), including the fund transfer service.
User shall register him for using the Application in such manner and through such modes as may be specified and made available by Axis Bank from time to time for availment and use of the facility.
Axis Bank reserves right to charge the User for the services offered under the said facility.
This facility will be provided by Axis Bank at the request of the User to enable them to send or receive the funds through the Application to the accounts/virtual addresses added in the application based on the instructions received from User.
The User irrevocably and unconditionally authorizes Axis Bank to debit or credit his account/s with the Bank registered for availing the facility.
User agrees and confirms that, for the purpose of availing said facility:
User has to add his existing account maintained with Axis Bank or any other Bank, to the Mobile Payment application.
User has to select the appropriate bank details where his account is maintained, for the purpose of adding his account to the Application. The account details will be fetched by the Axis Bank through the application via NPCI and the Issuing bank, basis the mobile number shared by User. The account details which will be fetched by the Bank will be displayed to the User on his mobile phone/device in the message format. The User has to validate such account details by entering the last six digits of his Debit Card and the expiry date of Debit Card, OTP which will be sent to the User on his registered mobile number. This will be followed by setting up a UPI PIN for the account in the application, to complete the account addition process by the User. All these details will be entered by the User on the NPCI Library that would be fetched in the application from NPCI Library in encrypted form.
After the successful account addition in the Axis Pay application, the User has to only authorize the transaction by entering the UPI PIN set-up by said User. This UPI PIN will be set-up by the User directly on the NPCI library and Axis bank would not be able to read or copy such UPI PIN, thus Axis Bank will not be responsible to maintain the confidentiality of such UPI PIN.
The User should act in good faith, exercise reasonable care and diligence and shall be solely responsible for the confidentiality of his account details, debit card details, OTP or UPI PIN and any personal information (“credentials”). User acknowledges, represents and confirms that his credentials are personal to the him and the User shall ensure at all times to keep the same confidential and Axis Bank shall not be held liable or responsible if the User discloses his credentials to any third party in any manner whatsoever or authorizes any third party to operate account or hands over his application or if third party changes/modifies the credentials in the application due to disclosure of such credentials by the User or misuse the application permitted by User to use by third party. Therefore, Bank shall not be held liable or responsible in case of any details including UPI PIN are compromised by User and/or any misuse of the Application by third party, in such case the User shall be solely liable and responsible and shall keep Axis Bank indemnified, harmless and absolved from any liability in this regard including from any loss, cost, penalty, charges, including legal fees/charge, etc; which may cause to Axis Bank due to User’s disclosure of his credentials/UPIPIN to any third party/person or any misused thereof in any manner whatsoever including the misuse of the Application by third party. The User shall be solely liable and responsible, in case if the said details are compromised by the Customer knowingly or unknowingly, in any manner whatsoever.
Axis Bank account and Non-Axis Bank account details of the User would be stored at Axis Bank server database to the extant details provided by NPCI as per NPCI guidelines.
User shall adhere to the limit set Axis Bank for making any fund transfer under said facility.
For the purpose of availing this facility, User shall take all necessary precautions to prevent unauthorized and illegal use of Application and services offered through the facility.
The User will be required to register his details including bank account details after downloading the Application to Send and Receive the funds through said facility.
The User shall be responsible for maintaining the confidentiality of UPIPIN/OTP/Code/password and for all the consequences which may arise due to use or misuse of such UPIPIN/OTP/Passcode/password.
The User shall be responsible for any and all the fund transferred to beneficiaries at their request or received by using the Application.
The User shall be liable for all loss caused due to negligent actions or a failure on his part to immediately notify Axis Bank within a reasonable time, about any unauthorized use/access made on his behalf in the Application or misuse of MPIN/OTP/Passcode/password or any other breach of security regarding the facility, of which he has knowledge.
The User irrevocably and unconditionally authorizes Axis Bank to access all the necessary information for effecting transactions executed by him under the facility and to share his necessary information with any third parties for the purpose of accepting/executing such requests.
Axis Bank may keep records of the transactions in any form it wishes. In the event of any dispute, Bank's records shall be binding as the conclusive evidence of the transactions carried out through the said Application.
The User shall not use/access the Application and/or services offered through the same in any manner other than as authorized by Axis Bank. In case the User uses the Application for any purpose which is illegal, improper or which is not authorized under these terms/other specified terms & conditions then Axis Bank has a right to take all reasonable measures in order to prevent such unauthorized access by the User.
The User confirms that, any instructions given by him shall be effected only after validation of authentic UPIPIN/OTP/Passcode/Password used by him for availing such facility.
The User agrees and confirms that, once the transaction is materialized, any stop-payment instructions given by him cannot be accepted and acted upon by Axis Bank.
The User shall while utilizing the facility ensure that:
He has authority to access and avail the services obtained and shall duly comply with the applicable laws and regulations prevailing in India.
He shall provide Axis Bank with such information and/or assistance as is required by Axis Bank for the performance of the service and/or any other obligations of Axis Bank under this facility.
He shall be responsible for providing the accurate and authentic information/instructions to Axis Bank for availing such facility.
He shall not at any time provide to any person, with any details of accounts held by him with Axis Bank or any other Bank including the passwords, account number which are allotted, from time to time.
The User acknowledges that, the services offered by Axis Bank under the said facility shall be availed by him at his own risk and these risks shall include the following risks:
Any technical error, failure, glitch, network failure, legal restraints and other reasons which is beyond control of Axis Bank and for which Axis Bank shall not hold in any manner.
Any loss, damages, etc. that may be incurred/suffered by User, for the reason that the information provided by him turns out to be wrong/incorrect/inaccurate, for which Axis Bank shall not be held responsible.
For the performance of any service provider/other third party/entity involved in the process; and for any loss or damage incurred or suffered by User for any error, defect, failure or interruption of the service or consequences arising out of delayed fund transfer.
Any loss of damage arising or resulting from delay in transmission delivery or non-delivery of online/electronic instructions or any mistake, omission or error in transmission or delivery thereof or in decrypting the instructions from any cause whatsoever or from its misinterpretation received or any act or even beyond control of Axis Bank.
The technology for enabling the transfer of funds and the other services offered by Axis Bank under the said facility over the Mobile Payment Application could be affected by virus or other malicious, destructive or corrupting code, program or macro. It may be possible that the said Application/ server of Axis Bank may require maintenance and during such time it may not be possible to process the request/transaction of the Users. This could result in delays in the processing of instructions or failure in the processing of instructions and other such failures and inability. User understand that Axis Bank disclaims all and any liability, whether direct or indirect, whether arising out of loss or otherwise arising out of any failure or inability by the Bank to honour any User instruction for whatsoever reason.
The User shall be entering all his sensitive information including such as account details, debit card details, OTP or UPIPIN and any personal information in NPCI library for authorizing any transaction initiated by the User and the final authorization of any such transaction which will be done by the Issuing bank only after confirmation received from the Issuing bank from the User. User agrees and confirms that, he shall be alone responsible for use/disclosure of his details as mentioned herein, for initiating/authorizing any transaction through Application via NPCI and the Issuing bank and shall keep Axis Bank indemnified, harmless and absolved from any liability in this regard including from any loss, cost, penalty, charges, including legal fees/charge, etc; which may cause to Axis Bank due to use/disclosure of User’s details mentioned herein by User, over NPCI Library and to the Issuing bank for seeking their confirmations, in respect of any transaction initiated/authorized by the User. Therefore, the User shall be solely liable and responsible, in such case if any loss, cost, penalty, charges, including legal fees/charge, etc; incurred to the User, in any manner whatsoever in this regard.
The User agrees that Axis Bank shall assume no responsibility in respect of:
Transactions carried out under the service in good faith relying on User’s instructions.
Not carrying out transactions where Axis Bank has reason to believe in its sole discretion that the instructions are not genuine or are otherwise unclear, improper, vague or doubtful.
For any loss or damage incurred or suffered by User for any error, defect, failure or interruption of the service or consequences arising out of delayed transfer/remittance and for any reason which is beyond control of Axis Bank.
User acknowledges and agrees that Axis Bank remains a mere facilitator for this service and that Axis Bank does not warrant or claim any responsibility for this facility nor does Axis Bank endorse any such service and/or its standing or reputation whatsoever and Axis Bank shall not be liable for any deficient or bad services in any manner whatsoever and for any loss, whatsoever that User may suffer. The risk in this regard is entirely on the User.
Unauthorized access of any third party to the information/instructions given by user to third party using said facility.
For any direct, indirect or consequential damages occurred to User while availing this facility, arising out of any error in the facility and which are beyond control of Axis Bank.
When Axis Bank acted in good faith.
Any loss, damage, liability caused or suffered by User due to disclosure of all information of confidential nature.
In respect of UPI System, as the connectivity to UPI System is extended to the Axis Bank only and any/all secure credentials that are required to process the transaction shall be provided by the User which will be captured and encrypted as per the construct and requirement of UPI only, by NPCI. Therefore, the secure mechanism or interface will be extended by NPCI through UPI system to Axis Bank including but not limited to secured credentials or sensitive information such as User’s UPIPIN, Account details, Debit card Number, Expiry date, OTP, etc in encrypted manner.
User agrees that, charges if any for the facility offered by Axis Bank will be at the sole discretion of Axis Bank and Axis Bank is at the liberty to withdraw/modify/vary the same from time to time, without giving any notice to me/us.
The Bank at its sole discretion reserves the exclusive right to block, temporarily or permanently, virtual payment address(es) of the User, if it identifies that the user-name or words used in the virtual payment address(es), as misleading, offensive, prohibited, promotional or brand-names, trademark or copyright pertaining to any third party, with or without prior intimation to the User, for which the Bank shall not be held liable or responsible in any manner whatsoever.
The User agrees that, if his bank account is closed/blocked pursuant using the facility, for any reason whatsoever, user shall settle the issue directly with his Bank and shall not hold Axis Bank any way responsible for the same.
The User shall remain responsible for any and all the transactions made through the facility. Axis Bank may withdraw or terminate the facility anytime or in case of breach of terms by me/us without a prior notice; or if Axis Bank learns of demise, bankruptcy or lack of legal capacity of the User or for any reason whatsoever.
The User agrees that, User is not entitled to consolidate amounts available in his different bank accounts maintained with his bank(s) for making payments using said Application. Therefore, at one given point of time User is entitled to use funds available in particular bank account which he has chosen for making payment using the said Application.
The User agrees to indemnify, defend and hold harmless Axis Bank and its directors, officers, owners, agents, co-branders or other partners, employees, information providers, licensors, licensees, consultants, contractors and other applicable third parties (collectively "Indemnified Parties") from and against any and all claims, demands, causes of action, debt or liability, including reasonable attorney's fees, and costs incurred by the Indemnified Parties arising out of, related to, or which may arise from:
Any breach or non-compliance by User of any term of these Terms of Service or any other additional terms & conditions and policies of Axis Bank;
Any dispute or litigation caused by Users actions or omissions;
Any negligence or violation or alleged violation of any law or rights of a third party
Axis Bank may provide the any services through this Application, directly or through its associates or contracted service providers on its behalf.
Limitations on Transactions:
Following limits on transactions shall be applicable to each User for availing the facility offered through the Mobile Payment Application:
Fund transfer using Axis Bank Account up to Rs.100,000/- per transaction
Fund transfer using other Bank account; this may vary from bank to bank. User may contact the issuing bank to know the limits set for UPI.
Indemnity:
In consideration of Axis bank agreeing to provide the Facility and access to the Application and/or services to the User, the User shall, at his own expense, hereby irrevocably agree, to indemnify and keep Axis bank its directors and employees, representatives, agents and/or affiliates (hereinafter referred to as “the related parties”), as the case may be, indemnified and harmless, at all times hereafter, from all losses, damages, costs, legal fees, charges and expenses and consequences whatsoever, on full indemnity basis, suffered or incurred or likely to suffer by Axis bank or the related parties on account of any claims, actions, suits or otherwise instituted by the User, or any third party whatsoever, arising out of or in connection with the use of the Facility and any and all transactions initiated by the use of the Facility and/or Application, whether with or without the knowledge of the User, or whether the same have been initiated bona fide or otherwise which transactions, the User hereby acknowledges, Axis bank or the related parties has processed on the User’s transaction instructions and authority of the User in accordance with these terms and conditions and other applicable specific terms and conditions, as the case may be. The User further agrees and confirms that this indemnity shall remain valid and subsisting and binding upon the User notwithstanding partial withdrawal of the Facility.
The User will pay Axis Bank and/or the related parties such amount as may be determined by Axis Bank and/or the related parties to be sufficient to indemnify it against any such loss or expenses even though they may not have arisen or are contingent in nature.
The User agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim.
Confidentiality and Disclosure:
To the extent not prohibited by applicable law, the Axis bank shall be entitled to transfer any information relating to the User and/or any other information given by the User for utilization of the Facility to and between its branches, representative offices, affiliates, representatives, auditors and third parties selected by Axis bank, wherever situated, for confidential use in and in connection with the Facility. Further, Axis bank shall be entitled at any time to disclose any and all information concerning the User within the knowledge and possession of Axis bank to any other bank/association/financial institution or any other body. This clause will survive the termination of this agreement.
Accuracy of Information:
The User takes the responsibility for the correctness of the information supplied by him to the Bank through the use of the said facility or through use of the Application or by any other means. The User herein accepts that in case of any discrepancy in the information provided by him with regard to this facility the onus shall lie upon the User only and thus agrees to furnish accurate information at all times to Axis Bank. If the User suspects that there is an error in the information supplied by Axis Bank to him, he shall inform the Bank immediately. Axis Bank will endeavor to correct the error promptly wherever possible on a best effort basis.
Axis Bank shall also not be responsible for any incidental error which occurs in spite of necessary steps being taken by the Bank to ensure the accuracy of the information provided to the User and the User shall not have any claim against Axis bank in an event of any loss/damage suffered by the User as a consequence of the inaccurate information provided by the Bank.
Termination:
Axis Bank may, at its discretion, withdraw temporarily or terminate the Facility, either wholly or in part, at any time without giving prior notice to the User. Axis Bank may, without prior notice, suspend the Facility at any time during which any maintenance work or repair is required to be carried out or in case of any emergency or for security reasons, which require the suspension of the Facility. The closure of the account of the User will automatically terminate the Facility. Axis Bank may suspend or terminate Facility without prior notice if the User has breached these terms and conditions or Axis Bank learns of the death, bankruptcy or lack of legal capacity of the User. Except as otherwise provided by the applicable law or regulation, Axis bank reserves the right to terminate the Facility and/or expand, reduce or suspend the transactions allowed using this Facility, change the process and transaction limits associated with this Facility based on security issues, at any time, without any prior notice to the User.
Disclaimers:
Axis bank shall be absolved of any liability in case:
The User fails to avail the facility due to _force majeure_ conditions including but not limited to not being in the required geographical range or any other reason including natural calamities; legal restraints any technical lapses in the telecommunication network or any other reasons beyond the actual control of Axis Bank, the Bank shall not be accountable. Also, the Bank is herein absolved of any kind of liability arising due to a loss; direct or indirect incurred by the User or any other person due to any lapse in the facility owing to the above-mentioned reasons.
The User is acting in good faith on any transaction instructions received by Axis bank;
There is any unauthorized use of the User's UPIPIN, Password, Passcode, OTP or Mobile Phone or Mobile Phone Number for any fraudulent, duplicate or erroneous transaction instructions given by use of the User's UPIPIN, Password, Passcode, OTP or Mobile Phone or Mobile Phone Number;
There is loss of any information during processing or transmission or any unauthorized access by any other person or breach of confidentiality.
There is any lapse or failure on the part of the service providers or any third party affecting the said facility and that Axis bank makes no warranty as to the quality of the service provided by any such service provider or any third party.
Axis Bank does not warrant the confidentiality or security of the messages or notifications whether personal or otherwise transmitted through the Application in respect of the said Facility. Axis Bank makes no warranty or representation of any kind in relation to the system and the network or their function or performance or for any loss or damage whenever and howsoever suffered or incurred by the User or by any person resulting from or in connection with the Facility. Axis Bank, its directors and employees, agent or contractors, shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the User or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the User and the network of any service provider and the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the User, the Bank's system or the network of any service provider and/or any third party who provides such services as is necessary to provide the Facility.
Notwithstanding anything in the contrary provided in this terms and conditions, Axis Bank shall not be involved in or in any way liable to the User for any dispute between the User and a cellular services provider or any third party service provider (whether appointed by the Bank in that behalf or otherwise).
Any loss incurred by the user due to use of the facility by any other person with an express or implied permission of the User. Axis bank shall not be held responsible for the confidentiality, secrecy and security of the personal or account information being sent through the facility for effecting the User's instructions.
Axis bank shall not be held liable for any loss suffered by the user due to disclosure of the personal information to a third party by the Bank, for reasons inclusive but not limited to participation in any telecommunication or electronic clearing network, in compliance with a legal directive, for statistical analysis or for credit rating.
Modification/Alterations To The Facility:
Axis Bank reserves the absolute discretionary right to make any amendments in the given terms and condition at any time as it may deem fit without any prior notice to the User. Any such amendment shall be communicated to the User by displaying on the website http://www.axisbank.com and the User shall be bound by such amended terms and conditions.
Communication:
Axis Bank and the User may give notice under these terms and conditions electronically to the mailbox of the User (which will be regarded as being in writing) or in writing by delivering them by hand or by sending them by post to the last address given by the User and in case of Axis Bank at its office at Service Quality Department, Axis Bank Limited, Corporate Office, Bombay Dyeing Mills Compound, Pandurang Budhkar Marg, Worli, Mumbai - 400025, Tel: (022) 2425 2525. In addition, Axis Bank shall also provide notice of general nature regarding the facility and terms and conditions, which are applicable to all Users of the Facility, on the website http://www.axisbank.com and/ or also by means the customized messages and notifications sent to the User over his Mobile Phone Number as short messaging service ("SMS"). In addition, Axis bank may also publish notices of general nature, which are applicable to all users of the facility. Such notices will be deemed to have been served individually to each User.
Governing Law and Jurisdiction:
The construction, validity and performance of these terms and conditions shall be governed in all respects by the laws of India. The parties hereby submit to the exclusive jurisdiction of the competent Courts at Mumbai, India which courts shall have jurisdiction in the matter to the exclusion of any other courts, irrespective of whether such other courts have similar jurisdiction in the matter. Axis Bank is absolved of any liability arising, direct or indirect, for non-compliance with the laws of any country other than India where the facility is accessible.