How WhatsApp can help you stay connected during the coronavirus (COVID-19) pandemic
Nonprofits and Local Governments
During this time of heightened uncertainty and isolation, connect with your community on WhatsApp—the same tool they’re using to stay close to friends and family.
Please use WhatsApp responsibly while connecting with your customers. Only communicate with users you know and those who wish to receive messages from you, ask customers to save your phone number in their address book, and avoid sending automated or promotional messages to groups. Not following these simple best practices could result in complaints from other users and possibly an account ban.
To best manage multiple questions, feature helpful information in a business profile and share details about your services in a catalog, we recommend using the WhatsApp Business app, which is free to download. Click here for a step-by-step guide on how to use the WhatsApp Business app. If you need to move your account from WhatsApp Messenger to the WhatsApp Business app, click here.
Android
iPhone
Stay connected with your community
Create a short link that community members can use to initiate a private WhatsApp chat with you. Share the link through email, your website, Facebook page, or any other frequently used channels.
Introduce your organization
Complete your business profile and set up custom greeting messages so people know where to find resources and more information about your services.
Set expectations for response times
During this particularly busy time, let your community know when they can plan on hearing back from you by using an automatic away message.
Showcase your services
Educate your community about the services available to them. Include service descriptions in your catalog, accessible through your business profile.
Quickly respond to common questions
Save and reuse messages you frequently send to quickly respond to community members’ questions.
Share accurate and timely information
Proactively inform and educate your community on how they can help slow the spread of the virus. Use photos, video and text to feature tips in a status update.
Keep in touch with your teams
Use groups and group video calls to collaborate with your team remotely.
Send messages from your computer
Use WhatsApp Web to manage a large number of WhatsApp messages quickly and efficiently from your desktop.If you have any questions related to the WhatsApp Coronavirus Information Hub, contact us.