As members of the communities you serve, managing your business can be more challenging than usual during this time of heightened uncertainty and isolation. Connect with your customers on WhatsApp—the same tool they’re using to stay close to friends and family.
Please use WhatsApp responsibly while connecting with your customers. Only communicate with users you know and those who wish to receive messages from you, ask customers to save your phone number in their address book, and avoid sending automated or promotional messages to groups. Not following these simple best practices could result in complaints from other users and possibly an account ban.
To best manage multiple questions, feature helpful information in your business profile and share details about your services in catalog, we recommend using the WhatsApp Business app, which is free to download. Click here for a step-by-step guide on how to use the WhatsApp Business app. If you need to move your account from WhatsApp Messenger to the WhatsApp Business app, click here.
If you have any questions related to the WhatsApp Coronavirus Information Hub, contact us.