Skip to content
  • Home
    • Message privatelyStay connectedBuild communityExpress yourselfWhatsApp for business
  • Privacy
  • Help Center
  • Blog
Download
Terms of Service2023 © WhatsApp LLC
WhatsApp Main PageWhatsApp Main Page
    • Message privately

      End-to-end encryption and privacy controls.

    • Stay connected

      Message and call for free* around the world.

    • Build community

      Group conversations made simple.

    • Express yourself

      Say it with stickers, voice, GIFs and more.

    • WhatsApp business

      Reach your customers from anywhere.

  • Privacy
  • Help Center
  • Blog
WhatsApp WebDownload
  • WhatsApp Stories

  • Small Business Stories

  • Small Business Stories from Mexico


Panetteria

Sarahi Sevilla has come a long way since the days of making half-baked cookies for her family as a 12-year-old.

That childhood dream of becoming a pastry chef led to the 2018 opening of Panetteria, a bakery and café in Guadalajara, Mexico, where Sarahi sells hand-crafted baked goods — including her signature unicorn-themed doughnuts, artisanal breads, and chocolate-chip-cranberry-raisin rolls — to both customers and other restaurants across the city.

To ensure that all of her customers receive her best service, in March 2019 Sarahi began using the WhatsApp Business app. Now, all orders — from 12 restaurants and around 50 individual clients — are handled via the app. Since integrating WhatsApp into Panetteria’s operation, Sarahi estimates that restaurant orders have increased by around 30 percent and sales from café walk-ins have doubled.

Delicious treats and personalized customer service are the key to Panetteria’s success. The labels feature helps Sarahi track every order from start to finish, and, describing the quick replies feature as one of her favorite functions, she says, “People felt like I was giving them immediate attention without leaving them hanging.”

Since integrating WhatsApp into Panetteria’s operation, Sarahi estimates that restaurant orders have increased by around 30 percent and sales from café walk-ins have doubled

Joan Flores, a regular at the café says, “WhatsApp is much faster. If it didn’t exist, I would have to come to the location to make orders, or I’d have to call them.”

Sarahi has a second store in her sights. And with the WhatsApp Business app helping her to forge the kind of customer relationships she is proud of, she can confidently plan for more people to enjoy her unicorn doughnuts.


More Stories from Mexico

Explore More
  • Larios Bienes Raíces & Avalúos

    Larios Bienes Raíces & Avalúos

    Mexico
  • Mujer Asertiva

    Mujer Asertiva

    Mexico
Download
WhatsApp Main Logo
WhatsApp Main LogoDownload
What we doFeaturesBlogStoriesFor Business
Who we areAbout usCareersBrand CenterPrivacy
Use WhatsAppAndroidiPhoneMac/PCWhatsApp Web
Need help?Contact UsHelp CenterCoronavirus
Download

2023 © WhatsApp LLC

Terms of Service