略過,直接前往內容
  • 主頁
    • 私下傳送訊息保持聯繫建立社群盡情表露自我WhatsApp Business
  • 私隱
  • 幫助中心
  • 網誌
下載
服務條款2023 © WhatsApp LLC
WhatsApp 首頁WhatsApp 首頁
    • 私下傳送訊息

      端對端加密和私隱控制選項。

    • 保持聯繫

      接觸全球顧客。

    • 建立社群

      群組對話易如反掌。

    • 盡情表露自我

      運用貼圖、語音和 GIF 等方式表達。

    • WhatsApp Business

      隨時隨地接觸顧客。

  • 私隱
  • 幫助中心
  • 網誌
WhatsApp 網頁版下載
  • WhatsApp 限時動態

  • 小型企業案例

  • 印尼的小型企業案例


Agradaya

Andhika Mahardika and Asri Saraswati want the world to know about Indonesian spices.

Passionate about farming and supporting their community, in 2014 they founded Agradaya, a business that sources raw spices such as ginger and turmeric from more than 150 local farmers to produce essential oils, herbal drinks, and extracts which sell across Indonesia, Singapore, and Myanmar.

Using their personal WhatsApp numbers to connect with customers and manage nine employees, Andhika and Asri needed a way to keep their personal and professional lives separate and build an efficient operating system.

They found a solution in September 2018, when they transitioned Agradaya communications to the WhatsApp Business app.

“It is easier to manage customers because everything is centralized on one number, and we have an official administrator for our WhatsApp Business number,” says Shah Aburrojab, Agradaya’s chief marketing officer.

“It is easier to manage customers because everything is centralized on one number, and we have an official administrator for our WhatsApp Business number”

The WhatsApp Business app has helped Agradaya process customer inquiries and orders more efficiently. Today, 70 percent of Agradaya’s inquiries come via the private messaging service with Shah fielding up to 20 messages for product information and seven orders every day.

“Before switching to WhatsApp Business, our system to record transactions was not integrated, so we often had difficulties confirming payments,” says Shah, explaining that the app’s labels feature has made it easier for Agradaya to mark and follow up on transactions. He adds the away messages feature is particularly useful when the team is offline visiting farmers.

Customers also like interacting with Agradaya via WhatsApp.

“It’s paperless and faster,” says a vegan food store owner who sells Agradaya products in the nearby city of Yogyakarta.

“It takes about 30 minutes from our place to Agradaya, but with WhatsApp, I just tell Agradaya that we need more stock, and they deliver the goods to us,” explains a local restaurateur.

With the WhatsApp Business app helping to better organize their business, Andhika and Asri have more time to fulfil Agradaya's mission: to give back to local farming communities by taking their offerings to the global marketplace.


更多 Indonesia 故事

探索更多
  • Portblue

    Portblue

    印尼
  • Anja Furniture Living

    Anja Furniture Living

    印尼
下載
WhatsApp 主要標誌
WhatsApp 主要標誌下載
我們的工作特色網誌成功案例企業商家專區
我們的角色關於我們工作機會品牌中心私隱
使用 WhatsAppAndroidiPhoneMac/PCWhatsApp 網頁版
需要協助?聯絡我們幫助中心新型冠狀病毒安全顧問
下載

2023 © WhatsApp LLC

服務條款