About Third-Party Recipients of WhatsApp User Personal Data
As explained in our Privacy Policy, we work with third-parties including Meta Companies to help us provide our Services.
Please note that personal messages and calls are end-to-end encrypted. No one else, not even WhatsApp, can read or listen to them.
When we share information with third-parties to help provide our services, we require them to use your information on our behalf in accordance with our instructions and terms. The categories of third parties that we work with are:
Telecommunications Technology Providers | Providers that send you SMS messages, or call you, to verify their account. To be able to provide these services, these providers receive Your Account information (phone number) to enable you to verify a new phone number or device connected to your account. |
Safety Technology Providers | Providers that help us to maintain the safety and integrity of the Services by detecting and helping us to prioritize harmful material for our reviewers to assess. To provide these services, providers receive certain images from User Reports (e.g. images), and Your Account Information (e.g. profile picture). |
Location Data Providers | Providers that enable you to share your location or a nearby place with other WhatsApp users. To be able to provide these optional features, providers receive Location Information (your current location and other locations you choose on the map). |
Infrastructure Providers | Providers that host data and operate and support our technology systems. To this end, the infrastructure providers receive information including: Your Account Information, Usage and Log Information, Device and Connection Information, and Location Information. |
Customer Support Providers | Providers that help you troubleshoot issues they encounter, answer questions about product features and functionality, and address any concerns or feedback you may have. To provide this service you may provide Your Account Information, Your Connections, Customer Support and Other Communications. Usage and Log Information, Device and Connection Information, Location Information, and Cookies. |
Research and Testing Providers | Providers that conduct research, testing, and evaluation of our products or services. Depending on the specific project, these providers may receive your Account Information, Customer Support Information, Usage and Log Information, Device and Connection Information, and Location Information. |
Analytics Provider | Providers that analyze business data and operations to help us make informed decisions and improve performance. Depending on the specific project, these providers may receive Account Information, Customer Support Information, Usage and Log Information, Device and Connection Information, and Location Information. |
Companies that integrate WhatsApp’s technology | Companies that integrate WhatsApp's technology into their communication systems to enable customers to engage with businesses via WhatsApp. To provide these optional services these companies may receive information including Usage and Log Information, Device and Connection Information, and Location Information. |
Firms and Legal Providers | Provide legal advice and legal support services and organizations that help us guard against violations of our intellectual property. The actual information used depends on the factual circumstances, but to provide these services the information these firms could receive may include any of the following: Account Information, Your Connections, Customer Support Information, Usage and Log Information, Device and Connection Information, Cookies,Information Others Provide About You, User Reports, and Businesses on WhatsApp. |
Law enforcement or legal requests | In accordance with applicable law, we may provide information with law enforcement or in response to legal requests in the circumstances outlined in our Privacy Policy. |
See our Privacy Policy for more information about our privacy practices, including details about the information we collect and our purposes for doing so. To request more information about our data practices, click here.