Shops contains links to or integrations with other Facebook Company Products, in particular Facebook Shops, which is the version of the Shops experience that is provided by Facebook, Inc. through Facebook and Instagram. When you interact with these other Facebook Companies, you may be providing information directly to them, to WhatsApp, or to both. These Facebook Companies will have their own policies describing their collection, use, and disclosure of information, which we encourage you to review.
WhatsApp’s Terms of Service (“WhatsApp Terms”) apply to your use of our Services, including Shops. WhatsApp Business Terms apply to the use of our Business Services, including Shops.
Information We Collect
When you use Shops, we collect the following additional information.
Usage And Log Information. We collect information about how you use Shops, such as the types of products you view or purchase; the features you use; the actions you take; and the time, frequency, and duration of your activities and interactions on Shops, for example, how long and often you review a product, whether or not you purchase a product, when you are using and have last used Shops, and what products you have viewed on the platform. We also collect information that identifies you as a WhatsApp user.
How We Use Information
We use your Shops information in the following additional ways.
Our Services. We use the information we have to operate, provide, improve, understand, customize, support, and market our Services, including to complete transactions and enable you to communicate with businesses on Shops. For example, we may use this information to understand which products are performing well in order to improve your Shops experience. We also use the information we have to personalize your experience, such as to show products you may be interested in.
Information You and We Share
We share your information with businesses on Shops and other Facebook Companies, and you share your information when using Shops in the following additional ways.
Businesses on Shops. We share your information with businesses on Shops so that they may better market and deliver products to you. For example, we share with businesses how many Shops customers are visitors from WhatsApp (as opposed to Facebook), and how well the business is performing on the platform. If you use WhatsApp to message a business on Facebook Shops, we may receive information from Facebook about how you interact with the business and its products, such as the products you view and purchase, the features you use, and the actions you take.
Other Facebook Companies. We share information about your Shops activities, such as the products you view and purchase, the features you use, the actions you take, and information that identifies you as a WhatsApp user, with the other Facebook Companies, which they process under their own terms and privacy policies. For example, the other Facebook Companies may use this information to help you to complete payment transactions; to create experiences that matter to you on Facebook Company Products, such as by showing you recommendations, relevant ads, and sponsored content; to improve your Shops experience across the Facebook family of apps by showing you products you may be interested in; to provide customer support; and to promote safety, security, and integrity, such as to detect and prevent fraud and other misconduct, as well as for legal purposes like satisfying contractual obligations and complying with legal responsibilities.
Updates To Our Policy