Under the Brazilian General Data Protection Law (the “LGPD”), you have the right to access, rectify, port, erase, and confirm that we process your data. In certain circumstances, you also have the right to object to and to restrict the processing of your personal data.
We only rely on your consent under LGPD in limited circumstances. For example, when we collect and use information you allow us to receive through the device-based settings when you enable certain features and services such as access to your GPS location, camera, or photos, so we can provide those features and services. When we process data based on your consent, you have the right to withdraw your consent at any time.
You can delete your WhatsApp account at any time using our in-app Delete My Account feature (available under Settings > Account). When you delete your WhatsApp account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Deleting your account will, for example, delete your account info and profile photo, delete you from all WhatsApp groups, and delete your WhatsApp message history. Be mindful that if you only delete the WhatsApp application from your device without using our in-app Delete My Account feature, it may take up to 90 days from the beginning of the deletion process to delete your WhatsApp information. Copies of your information may also remain after the 90 days in the backup storage that we use for legitimate purposes or for compliance with legal obligations. Please remember also that when you delete your account, it does not affect your information related to the groups you created or the information other users have relating to you, such as their copy of the messages you sent them. You can learn more about how to delete your account on Android, iPhone, or KaiOS.
If you have additional questions about this Notice or how to exercise your rights under the LGPD, please contact us.
The data controller responsible for your information is WhatsApp LLC. To contact the Data Protection Officer for WhatsApp LLC, click here. You also have the right to petition the Brazilian Data Protection Authority (“DPA”) by contacting the DPA directly.
If your inquiry is about something else, please check the Help Center for additional resources.