Project Manager, Business Integrity Operations WhatsApp
Austin, Texas, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. The Integrity Operations team at WhatsApp is dedicated to ensure that those users have a safe, secure and high-quality experience. We are responsible for educating and protecting our users from unwanted/unsolicited messages, adversarial attacks like phishing attempts, and activity that could lead to real world harm. We work with our product and engineer partners to identify patterns and behaviors using internal tools to mitigate attacks and other violations.
Responsibilities
Execute the Scams operational and measurement strategy, driving cross-functional collaboration and ensuring the completion of the operations roadmap across product, policy, process, systems, and data/analytics. Maintain a continuous focus on driving operational improvements
Manage day-to-day Business Integrity Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
Proactively analyze operational data to identify trends, opportunities, and anticipate future business needs. Collaborate cross-functionally to develop and implement solutions based on the analysis
Effectively plan, manage, and execute complex projects from ideation to completion, pushing the boundaries and envisioning the future of this area of the business to further our mission
Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
Develop an end-to-end understanding of fraud and scams and how it affects our community
Be a subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits
Minimum Qualification
3+ years of experience in a role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)
Experience operating in and delivering results in an ambiguous environment
Experience with strategically, analytically and creatively evaluating and solving problems
Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
Self-starter, intellectually curious and creative individual thriving in ambiguous environments
Preferred Qualification
Experience in Trust & Safety, Integrity or Operations preferred
Experience managing projects or process improvements
Experience engaging with Vendor Management partner teams to drive collaboration and efficiency
WhatsApp은 기회 균등 및 차별 철폐 조치를 준수하는 고용주가 된 것을 자랑스럽게 생각합니다. 인종, 종교, 피부색, 국적, 성(임신, 출산 또는 관련 건강 상태), 성적 지향, 성 정체성, 젠더 표현, 나이, 국가유공자 여부, 장애 여부, 유전 정보, 정치관이나 정치 활동 또는 기타 법적으로 보호받는 특성을 근거로 차별하지 않습니다. 요기에서 우리의 고용 평등 알림을 확인해보세요. 이러한 방침은 전과 기록이 있으나 해당 연방, 주 및 현지 법률에 부합하며 자격이 있는 지원자에게도 해당됩니다. Facebook은 법률에서 요구하거나 허용하는 경우 Facebook, 직원, 기타 관계자들의 안전과 보안을 유지하는 데 사용자 정보를 활용할 수 있습니다. 해당 링크를 클릭하면 Facebook의 결제 투명성 정책and 고용 평등법/ 알림을 볼 수 있습니다. 또한 WhatsApp은 법률 규정에 따라 특정 지역에 대해 전자 고용 인증(E-Verify) 프로그램/file-link에 등록되어 있습니다.
WhatsApp은 채용 지원 과정에서 자격이 있는 장애인에게 합당한 편의를 제공하기 위해 최선을 다하고 있습니다. 장애로 인해 도움이나 편의가 필요한 경우, accommodations-ext@fb.com 로 알려주시기 바랍니다.