Project Manager, Business Integrity Operations WhatsApp
Austin, Texas, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. The Integrity Operations team at WhatsApp is dedicated to ensure that those users have a safe, secure and high-quality experience. We are responsible for educating and protecting our users from unwanted/unsolicited messages, adversarial attacks like phishing attempts, and activity that could lead to real world harm. We work with our product and engineer partners to identify patterns and behaviors using internal tools to mitigate attacks and other violations.
Responsibilities
Execute the Scams operational and measurement strategy, driving cross-functional collaboration and ensuring the completion of the operations roadmap across product, policy, process, systems, and data/analytics. Maintain a continuous focus on driving operational improvements
Manage day-to-day Business Integrity Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
Proactively analyze operational data to identify trends, opportunities, and anticipate future business needs. Collaborate cross-functionally to develop and implement solutions based on the analysis
Effectively plan, manage, and execute complex projects from ideation to completion, pushing the boundaries and envisioning the future of this area of the business to further our mission
Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
Develop an end-to-end understanding of fraud and scams and how it affects our community
Be a subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits
Minimum Qualification
3+ years of experience in a role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)
Experience operating in and delivering results in an ambiguous environment
Experience with strategically, analytically and creatively evaluating and solving problems
Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
Self-starter, intellectually curious and creative individual thriving in ambiguous environments
Preferred Qualification
Experience in Trust & Safety, Integrity or Operations preferred
Experience managing projects or process improvements
Experience engaging with Vendor Management partner teams to drive collaboration and efficiency
WhatsApp se enorgullece de ser una empresa que respeta las medidas de igualdad de oportunidades de empleo y acción afirmativa. No hacemos distinciones discriminatorias por raza, religión, color, nacionalidad, sexo (incluido embarazo, parto, decisiones de salud reproductiva o cualquier problema médico relacionado), orientación sexual, identidad de género, expresión de género, edad, condición de veterano, discapacidad, información genética, ideologías o actividades políticas ni otras características aplicables que estén legalmente protegidas. Puedes ver nuestro documento sobre la igualdad de oportunidades de empleo aquí (en inglés). También tenemos en cuenta las solicitudes de personas que cumplen los requisitos y tienen antecedentes penales, de acuerdo con las leyes federales, estatales y locales aplicables. Podemos usar tu información para mantener la seguridad de Facebook, sus empleados y otras personas, según lo permita o exija la ley. Puedes ver la Política de transparencia de pago (en inglés) y el documento sobre la igualdad de oportunidades de empleo (en inglés) de Facebook haciendo clic en los enlaces correspondientes. Además, WhatsApp participa en el programa E-Verify en algunas ubicaciones, según lo exigido por la ley.
WhatsApp se compromete a proporcionar condiciones razonables para los candidatos con discapacidades en nuestro proceso de reclutamiento. Si necesitas asistencia o condiciones especiales debido a una discapacidad, comunícanoslo escribiendo a accommodations-ext@fb.com.