Project Manager, Business Integrity Operations WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Responsibilities

• Execute the Scams operational and measurement strategy, driving cross-functional collaboration and ensuring the completion of the operations roadmap across product, policy, process, systems, and data/analytics. Maintain a continuous focus on driving operational improvements

• Manage day-to-day Business Integrity Operations through vendor engagement and process improvement, to improve quality and efficiency outputs

• Proactively analyze operational data to identify trends, opportunities, and anticipate future business needs. Collaborate cross-functionally to develop and implement solutions based on the analysis

• Effectively plan, manage, and execute complex projects from ideation to completion, pushing the boundaries and envisioning the future of this area of the business to further our mission

• Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary

• Develop an end-to-end understanding of fraud and scams and how it affects our community

• Be a subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits

Minimum Qualification

• 3+ years of experience in a role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)

• Experience operating in and delivering results in an ambiguous environment

• Experience with strategically, analytically and creatively evaluating and solving problems

• Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment

• Self-starter, intellectually curious and creative individual thriving in ambiguous environments

Preferred Qualification

• Experience in Trust & Safety, Integrity or Operations preferred

• Experience managing projects or process improvements

• Experience engaging with Vendor Management partner teams to drive collaboration and efficiency