Scaled Help Strategist
Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is the world's fastest growing communication company with over 1 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and millions of others together. We are just getting started. We are looking for proactive and driven people to join our team. We need people with a interest for both the product and a high quality user experience – those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up approach and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users.
Responsibilities
Draft, edit, test and improve Help Center articles and customer support responses based on content strategy
Draft, edit, test and improve content to enable Generative AI
Apply, maintain, and evangelize content standards and best practices
Use data to make content decisions and influence partners to improve WhatsApp’s support experiences and troubleshoot known issues
Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines
Test products to build a source of truth from technical subject matter experts, translating knowledge into clear, concise, structured documentation
Collaborate with the product and operations teams to author clear, effective and empathetic support messaging
Minimum Qualification
Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field
5+ years working in a technical drafting or content strategy role
6+ months experience working in content drafting for Generative AI and/or LLMs
Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable Generative AI
Demonstrated experience planning and drafting online help content and customer support responses for social media platforms and/or mobile apps
Experience with content management systems (CMS)
Experience with project management tools
Preferred Qualification
Project management experience, working through ambiguity and managing competing priorities
Knowledgeable in data analysis, editing XML and using AI tools
Experience working with and drafting content for LLMs
WhatsApp ला रोजगाराच्या समान संधी देणारा आणि सकारात्मक कृतीशील सेवायोजक असण्याचा अभिमान आहे. आम्ही वंश, धर्म, रंग, राष्ट्रीय मूळ, लिंग (गर्भारपण, प्रसूती, लैंगिक आरोग्याशी संबंधित निर्णय किंवा त्याच्याशी निगडित वैद्यकीय स्थिती यासकट), लैंगिक पसंती, लिंग ओळख, लिंग अभिव्यक्ती, वय, संरक्षित व्हेटरनचा दर्जा असणे, दिव्यांग व्यक्ती हा दर्जा असणे, आनुवंशिकीय माहिती, राजकीय मते किंवा कृती अथवा इतर संबंधित आणि कायद्याने संरक्षित वैशिष्ट्ये या गोष्टींवर आधारित भेदभाव करत नाही. तुम्ही आमची इक्वल एम्प्लॉयमेंट अपॉर्च्युनिटी सूचना येथे पाहू शकता. लागू पडणाऱ्या संघीय, राज्य व स्थानिक कायद्यांशी सुसंगत राहून आम्ही गुन्हेगारीचा इतिहास असलेल्या पात्र उमेदवारांचादेखील विचार करतो. फेसबुक, फेसबुकचे कर्मचारी आणि इतर लोक यांची आवश्यक किंवा मान्य असलेल्या कायद्यानुसार सुरक्षा आणि सुरक्षितता अबाधित राखण्यासाठी तुमच्या माहितीचा उपयोग केला जाऊ शकतो. आपण फेसबुकच्या पे ट्रान्स्परन्सी पॉलिसी आणि इक्वल अपॉर्च्युनिटी इज द लॉ सूचना त्यांच्या संबंधित लिंक्सवर क्लिक करून पाहू शकता. तसेच, WhatsApp कायद्यानुसार आवश्यक असलेल्या काही ठिकाणी ई-व्हेरिफाय कार्यक्रमात सहभागी होते.
WhatsApp आपल्या भरती प्रक्रियेत दिव्यांग उमेदवारांना उचित सूट देण्यास प्रतिबद्ध आहे. जर तुम्हाला विकलांगतेमुळे काही मदतीची किंवा सूट मिळण्याची आवश्यकता असेल, तर कृपया accommodations-ext@fb.com वर संपर्क करा.