Jakarta, Indonesia
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Meta is seeking an exceptional individual to serve as a Business Messaging Specialist, for our strategic clients in Indonesia. If you are a highly motivated team player who has experience in sales, product solutioning, driving and measuring customer success, has a strong bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you.This role will primarily focus in growing our WhatsApp Business Platform, which serves mid and large-sized clients in Indonesia.. The ideal candidate will have strong Enterprise sales experience, preferably in driving growth and consumption for SaaS solutions, especially in a revenue-oriented role. The role requires both building and delivering success with our key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external partners. The candidate will possess proven skills around Sales, Solutioning, and Customer Success, and an ability to effectively influence and communicate with senior levels of management. The candidate will thrive in a team-oriented environment, working with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the Business Messaging experience. This is a full-time position based in our Jakarta office with some International travel expected.
Develop a comprehensive understanding of clients’ business objectives and offer solutions on WhatsApp Business as a platform. Leverage platform capabilities, as well as engaging partners to build additional solutions as relevant.
Demonstrate thought leadership and develop strategic client plans to drive growth against goals, including by reviewing forecasts, assessing and mitigating risks, and removing blockers.
Develop and present compelling value propositions, business cases, along with commercial structure, for clients to drive measurable outcomes.
Build client relationships and trust with senior decision makers across business, technical, customer experience, marketing, and other relevant stakeholders, to gain mindshare on WhatsApp as a platform that can help drive measurable business results. Act as a trusted advisor to help the clients transform their business.
Engage relevant support and engineering teams to address issues, determine the root cause of problems, remove blockers, and improve overall experience.
Work with cross-functional teams to develop strategies to scale client-facing activities. Help build global playbooks/guides on best practices around product implementation and solutions success based on Client learnings.
Actively seek client feedback (both formal and informal) and understand the drivers of satisfaction and/or dissatisfaction. Effectively communicate the feedback internally to identify feature gaps and improvement opportunities
7+ years of enterprise sales and business experience
Possess executive maturity, presence and experience in building trust with senior decision makers and articulating business value to key decision makers
Experience in leading and driving the entire sales cycle, orchestrating cross-functional teams where necessary, leveraging repeatable offerings that maximize revenue and increase client satisfaction
Analytical and problem-solving experience with large-scale systems. Proven ability to drive data-driven discussions and engage in complex product discussion.
Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
Bachelor’s degree or equivalent work experience
Fluency in Bahasa Indonesia and English are required as this role will collaborate with external stakeholders whose usual business language is Bahasa Indonesia and English.
Industry knowledge and experience in Messaging space
Experience with performance measurement in SaaS/CPaaS, CRM, or Marketing Technology.
WhatsApp은 기회 균등 및 차별 철폐 조치를 준수하는 고용주가 된 것을 자랑스럽게 생각합니다. 인종, 종교, 피부색, 국적, 성(임신, 출산 또는 관련 건강 상태), 성적 지향, 성 정체성, 젠더 표현, 나이, 국가유공자 여부, 장애 여부, 유전 정보, 정치관이나 정치 활동 또는 기타 법적으로 보호받는 특성을 근거로 차별하지 않습니다. 요기에서 우리의 고용 평등 알림을 확인해보세요. 이러한 방침은 전과 기록이 있으나 해당 연방, 주 및 현지 법률에 부합하며 자격이 있는 지원자에게도 해당됩니다. Facebook은 법률에서 요구하거나 허용하는 경우 Facebook, 직원, 기타 관계자들의 안전과 보안을 유지하는 데 사용자 정보를 활용할 수 있습니다. 해당 링크를 클릭하면 Facebook의 결제 투명성 정책and 고용 평등법/ 알림을 볼 수 있습니다. 또한 WhatsApp은 법률 규정에 따라 특정 지역에 대해 전자 고용 인증(E-Verify) 프로그램/file-link에 등록되어 있습니다.
WhatsApp은 채용 지원 과정에서 자격이 있는 장애인에게 합당한 편의를 제공하기 위해 최선을 다하고 있습니다. 장애로 인해 도움이나 편의가 필요한 경우, accommodations-ext@fb.com 로 알려주시기 바랍니다.