Jakarta, Indonesia
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Meta is seeking an exceptional individual to serve as a Business Messaging Specialist, for our strategic clients in Indonesia. If you are a highly motivated team player who has experience in sales, product solutioning, driving and measuring customer success, has a strong bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you.This role will primarily focus in growing our WhatsApp Business Platform, which serves mid and large-sized clients in Indonesia.. The ideal candidate will have strong Enterprise sales experience, preferably in driving growth and consumption for SaaS solutions, especially in a revenue-oriented role. The role requires both building and delivering success with our key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external partners. The candidate will possess proven skills around Sales, Solutioning, and Customer Success, and an ability to effectively influence and communicate with senior levels of management. The candidate will thrive in a team-oriented environment, working with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the Business Messaging experience. This is a full-time position based in our Jakarta office with some International travel expected.
Develop a comprehensive understanding of clients’ business objectives and offer solutions on WhatsApp Business as a platform. Leverage platform capabilities, as well as engaging partners to build additional solutions as relevant.
Demonstrate thought leadership and develop strategic client plans to drive growth against goals, including by reviewing forecasts, assessing and mitigating risks, and removing blockers.
Develop and present compelling value propositions, business cases, along with commercial structure, for clients to drive measurable outcomes.
Build client relationships and trust with senior decision makers across business, technical, customer experience, marketing, and other relevant stakeholders, to gain mindshare on WhatsApp as a platform that can help drive measurable business results. Act as a trusted advisor to help the clients transform their business.
Engage relevant support and engineering teams to address issues, determine the root cause of problems, remove blockers, and improve overall experience.
Work with cross-functional teams to develop strategies to scale client-facing activities. Help build global playbooks/guides on best practices around product implementation and solutions success based on Client learnings.
Actively seek client feedback (both formal and informal) and understand the drivers of satisfaction and/or dissatisfaction. Effectively communicate the feedback internally to identify feature gaps and improvement opportunities
7+ years of enterprise sales and business experience
Possess executive maturity, presence and experience in building trust with senior decision makers and articulating business value to key decision makers
Experience in leading and driving the entire sales cycle, orchestrating cross-functional teams where necessary, leveraging repeatable offerings that maximize revenue and increase client satisfaction
Analytical and problem-solving experience with large-scale systems. Proven ability to drive data-driven discussions and engage in complex product discussion.
Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
Bachelor’s degree or equivalent work experience
Fluency in Bahasa Indonesia and English are required as this role will collaborate with external stakeholders whose usual business language is Bahasa Indonesia and English.
Industry knowledge and experience in Messaging space
Experience with performance measurement in SaaS/CPaaS, CRM, or Marketing Technology.
WhatsApp se félicite d'être un employeur qui défend l'égalité des chances et l'inclusion en matière d'emploi. Nous ne pratiquons aucune discrimination fondée sur la couleur de peau, la religion, l'origine ethnique, la nationalité, le sexe (y compris la grossesse, l'accouchement, les décisions liées à la santé reproductive ou toute autre pathologie médicale associée), l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, le statut (ancien combattant protégé, personne en situation de handicap), les informations génétiques, les opinions ou actions politiques, ou toute autre caractéristique protégée par la loi. Vous pouvez consulter notre Politique en matière d'égalité d'accès à l'emploi. Nous étudions aussi les candidatures de personnes qualifiées ayant un casier judiciaire, dans le respect des lois locales, étatiques et fédérales applicables. Nous pouvons utiliser vos informations pour assurer la sécurité de Meta, de ses employés et de tiers, lorsque la loi l'exige ou l'autorise. Vous pouvez consulter la Politique de transparence en matière de rémunération de Meta et le document "Equal Employment Opportunity is the Law" (L'égalité d'accès à l'emploi, une exigence légale) en cliquant sur les liens correspondants. Par ailleurs, WhatsApp participe au programme E-Verify dans certaines zones géographiques, comme la loi l'exige.
Dans le cadre de son processus de recrutement, WhatsApp s'engage à fournir des aménagements raisonnables aux personnes en situation de handicap. Si vous avez besoin d'une assistance ou d'un aménagement en raison d'un handicap, veuillez nous l'indiquer en nous contactant à l'adresse accommodations-ext@fb.com.