Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp drives the adoption of Meta monetization products in parts of the world where we have historically had smaller revenue opportunities. In order to grow the Meta ecosystem, we are bringing online both first time online businesses from round the world as well as seasoned marketeers looking to grow WhatsApp as their next big channel. The Business Products team is at the forefront of enabling businesses to run their entire operations from the WhatsApp SMB app. We are looking for a Research Leader to support a team of researchers working across areas like the SMB app growth, Marketing Messages, GenAI and Meta Verified for WA to build a unified vision of the app and the value to businesses it can deliver. To give you an idea of some of the big questions in this space, here are some projects our team is working on this half: - Redesign the WA SMB app for end to end business management for SMBs. - Improve business efficiency through smart tools, marketing messages and other paid / non-paid offerings to enhance a business’ capability. - Innovate on the nature and format of customer engagement that businesses of the future are likely to engage in - Drive equality and inclusion in the SMB sector through inclusive product design We are keen to chat to you if you: - Have experience working with teams on commerce experiences enabled by GenAI - Get excited by supporting a team that is solving difficult and often complex problems in the privacy enabled business space - Have experience in working with SMBs and enterprise customers - Enjoy being hands on in supporting product direction and execution through strong UXR leadership while keeping abreast of future trends and industry changing shifts - Partner highly effectively with Data Science and Product Growth around quantified funnel conversion, experimentation and strategic and tactical improvements
Independently manage a research team that is large in size and/or complexity.
Enjoy being hands on in supporting product direction and execution through strong UXR leadership while keeping abreast of future trends and industry changing shifts
Have a point of view about strategic decisions, using insights from the team. Understand how to influence stakeholders and leaders to implement the best ideas.
Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.
Communicate clearly and effectively across all organizational levels.
Set clear expectations and goals for individuals and the team.
Make staffing decisions based on business priorities, both short term and long term, as well as team strengths and motivation.
Identify gaps and solutions for future growth and scale within the team or organization, including system, product, function, partnership, culture and/or organization opportunities.
Responsible for the quality of the team, including coaching, growing IC's and managers (if applicable) and coaching under-performing team members.
Build a diverse and an inclusive environment across the team, model inclusive behaviors, and hold managers accountable.
Give clear, actionable feedback on a timely basis.
Partner highly effectively with Data Science and Product Growth around quantified funnel conversion, experimentation and strategic and tactical improvements
Bachelor’s degree or significant experience conducting UX research with meaningful business impact
18+ years of experience conducting and/or studying research post-Bachelor’s degree
5+ years of experience directly managing, coaching and developing full-time researchers
Experience building and scaling successful consumer and/or ads products, with an excellent consumer product sensibility.
Have experience working with teams on technical issues including ads networks, ads optimization, signals collection, improving return on improvement, media marketing
Experience navigating and supporting teams through high ambiguity and rapid change
Experience directly managing across different research methodologies
Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
Experience building teams over time through hiring, growing, and retaining high-performing researchers
Experience building and setting research strategy that connects with business strategy
Track record of translating research into business impact
Expertise working with cross-functional teams leading engineering, marketing, sales, and partnerships and engineering teams.
Experience with business products, business insights, and product development
Have experience in working with SMBs and enterprise customers
Quantitative or Mixed Methods research experience
Business modelling and revenue stream definition
WhatsApp tự hào là nhà tuyển dụng mang lại Cơ hội việc làm bình đẳng và Hành động tích cực. Chúng tôi không phân biệt đối xử dựa trên chủng tộc, tôn giáo, màu da, nguồn gốc quốc gia, giới tính (bao gồm trường hợp thai nghén, sinh con, các quyết định về sức khỏe sinh sản hoặc các điều kiện y tế liên quan), thiên hướng tính dục, bản dạng giới, cách thể hiện giới, tuổi tác, tình trạng là một cựu chiến binh được bảo vệ, tình trạng là một cá nhân bị khuyết tật, thông tin di truyền, quan điểm hoặc hoạt động chính trị, hoặc các đặc điểm khác được pháp luật hiện hành bảo vệ. Bạn có thể xem thông báo về Cơ hội việc làm bình đẳng của chúng tôi tại đây. Chúng tôi cũng cân nhắc những ứng viên có tiền sử phạm tội nhưng đủ điều kiện, phù hợp với luật hiện hành của liên bang, tiểu bang và địa phương. Chúng tôi có thể sử dụng thông tin của bạn để duy trì sự an toàn và bảo mật của Facebook, nhân viên của Facebook và những người khác theo yêu cầu hoặc sự cho phép của pháp luật. Bạn có thể xem Chính sách minh bạch thanh toán của Facebook và thông báo về Cơ hội việc làm bình đẳng là luật bằng cách nhấp vào các liên kết tương ứng. Ngoài ra, WhatsApp tham gia vào chương trình Xác minh điện tử ở một số địa điểm nhất định, theo yêu cầu của pháp luật.
WhatsApp cam kết hỗ trợ hợp lý cho các ứng viên khuyết tật trong quá trình tuyển dụng của chúng tôi. Nếu bạn cần bất kỳ sự hỗ trợ hoặc điều chỉnh nào do khuyết tật, vui lòng cho chúng tôi biết tại địa chỉ accommodations-ext@fb.com .