Product Manager, WhatsApp Broadcast
London, UK
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is a fast, simple and reliable way to communicate with anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making communication accessible and reliable wherever you are. As a Product Manager, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to working directly with designers and engineers to implement features. You will practice your product and design craft, and your full range of product development skills to produce elegantly simple features. You’ll be expected to push the boundaries of what a great communication utility looks like across traditional and emerging device trends, while sharing our healthy obsession for quality and attention to detail. The Broadcast team within WhatsApp takes care of the Status (i.e., Stories) and Channels products on the Updates tab of the app, which are used by a large share of our userbase every day as they stay up to date with the information that matters to them. Our focus is on shipping easy to use and highly reliable product features which solve clear user problems across the world. If you join us, you get to work with a high-performing cross-functional team of product managers, software engineers, product designers, data scientists, product marketing managers, data engineers, and user researchers which is expanding significantly in London to take on new challenges. We are looking for a motivated Product Manager to come in and take ownership of specific areas where you will set out the strategy, define the goals, launch new features, track progress, and lead the team.
Responsibilities
Gain a deep understanding of user needs and motivation, to inform the product direction. You will work closely with the user research team.
Define the strategy for your product areas and socialize it across the organization.
Lead the roadmapping process every 6 months.
Work closely with your team to design new features and improve existing ones. Ensure these features are simple, private, and reliable. Strike a balance between completeness vs time to market. Create alignment with Legal, Policy, Comms, and other functions. Work with product marketing to launch them with a comprehensive go-to-market plan.
Track product usage, fully understand the metrics, and work closely with data science to run experiments
Build trust with your closest partners, such as the product designer, engineering manager, and other team leads.
Monitor team health and performance, proactively suggesting improvements to ways of working and getting buy-in for changes.
Clearly communicate plans, changes, and learnings to a broad group of key stakeholders.
Collaborate with other product engineering teams at WhatsApp to ensure a consistent and simple user experience.
Minimum Qualification
Significant experience working as a Product Manager or with significant relevant Product related role experience
Experience reasoning from first principles and making decisions with minimal data
Experience building and scaling consumer products
Experience developing products that scale across mobile and desktop platforms
Experience crafting simple user experiences and executing them from start to finish
Experience working in or interest in emerging markets
Enthusiasm for and/or a frequent user of WhatsApp
Preferred Qualification
Experience with social consumer products.
Ability to find focus and scale impact in highly distributed and matrix-based organizations.
WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Facebook, its employees, and others as required or permitted by law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.
WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com .