Training Specialist, Customer Operations

Menlo Park, California, US

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.


  • Collaborate with the Customer Operations team & managers to develop the required curriculum for Customer Operations verticals across FTEs, vendors and contractors
  • Partner with existing training specialist and vendors to develop and deliver various training programs
  • Collaborate with subject matter experts to develop training content
  • Continuously evaluate and maintain up-to-date training material and knowledge content
  • Gather, analyze, and utilize feedback and data to improve trainings and educational materials
  • Help to foster a positive experience for new Customer Operations employees
  • Schedule trainings for new hires and existing Customer Operations team members
  • Ensure smooth administration of operations, logistics, and communication associated with delivering on-boarding and training programs
  • Demonstrate strong leadership skills in communicating complex processes into simple and easy to understand concepts
  • Provide feedback to managers on the performance of individual employees
  • Think under pressure, both individually and in team environment
  • Be highly organized and detail-oriented

Minimum Qualification

  • Bachelor's degree from the United States or equivalent university degree from another country
  • 1+ years of training experience
  • 2+ years of experience in operations
  • Knowledge of requirements to develop training courses from scratch, through to implementation and post-training assessment
  • Experience communicating with audience, engaging and influencing stakeholders
  • Experience training and teaching
  • Experience working with global teams
  • Experience in content creation

Preferred Qualification

  • Training experience/background in the tech space
  • Experience working directly with Operations and/or Customer Support teams' learning challenges
  • Experience with learning management systems and software
  • Fluency in a foreign language

WhatsApp is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1 650-308-7837.