Technical Quality Specialist (Web & Calling), WhatsApp Product Operations

Menlo Park, California, US

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
WhatsApp is seeking a Technical Quality Specialist in our Customer Operations team. If you are intellectually curious, love discovering user insights, being the voice of the user and want to impact the lives of hundreds of millions of users globally, this is the role for you! Using your start-up mindset and your experience with mobile and desktops, you will help support and test awesome features used by millions of WhatsApp users.
You must have the flexibility to adapt to changing priorities and be excited to operate independently in a fast-paced and growing environment. This is a full-time position based with the WhatsApp team in Menlo Park, California.

Responsibilities

  • Become a technical expert in WhatsApp Calling, WhatsApp for desktop and a source of information to the rest of the WhatsApp Customer Operations team.
  • Investigate, triage, test and report technical issues during beta and alpha stages across all platforms.
  • Build test plans for new feature in development, partnering closely with the engineering team as well as product team on the roadmap for new features.
  • Maintain a bank of test plans and coordinate QA testing with internal as well as external third-party vendor team.
  • Monitor and analyze product feedback and bug reports during the developmental stages.
  • Partner with the client automation team on improving their smoke test automation recipe for different platforms and follow up on bugs found in the automated testing phase.
  • Improve the overall efficiency of the ProdOps QA testing and triaging processes.

Minimum Qualification

  • BA/BS or equivalent 4-year university degree
  • 1+ years of experience as tier 2 or 3 support on smartphone platforms
  • Knowledge of the VoIP on Android, iOS and/or Windows mobile operating systems
  • Knowledge of the web browsers and/or desktop operating systems
  • Demonstrated experience multitasking and managing priorities
  • Demonstrated experience balancing independence tasks/goals while contributing to team goals and collaborating with other team members
  • Demonstrated experience with remote teams across different time zones
  • Must have the ability to obtain work authorization in the United States at the time of hire, and maintain ongoing work authorization during employment
  • No international relocation

Preferred Qualification

  • Technical QA testing background
  • 1+ years of experience in QA testing
  • 1+ years of experience supporting VoIP products


WhatsApp is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.