Anti-Abuse Specialist, Trust & Safety (Arabic)

Dublin, Ireland

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Responsibilities

  • Manage day-to-day Safety operations against quality and efficiency targets in a highly dynamic and fast paced environment
  • Influence cross-functional teams and roadmaps across product, policy, process, systems, data/analytics and drive continuous improvement and step change innovation
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user support experience
  • Analyze operational data to identify trends and work cross-functionally on solutions
  • Develop and maintain strong relationships with XFN partners in Outsourcing, Policy, Security and Engineering
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
  • Develop a deep end-two-end understanding of Safety and how it affects our community
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user support experience

Minimum Qualification

  • BA/BS or equivalent university degree from another country
  • Fluent in the following languages: English + Arabic. Other languages a plus
  • 2+ year(s) of work experience in role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Self-starter, intellectually curious and creative individual comfortable operating in ambiguity
  • Ability to critically evaluate and analyze large datasets
  • Excellent communication skills, open, collaborative and proven team player
  • Experience working with global teams
  • Avid WhatsApp user, a passion for the product and ensuring a good user experience
  • Project management or process improvement experience (Six Sigma) a plus but not a requirement
  • Intermediate knowledge of data tools such as SQL, SAS or other coding languages and or data visualization tools a plus but not a requirement


WhatsApp is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.