Content Specialist

Menlo Park, California, US

WhatsApp is the world's fastest growing communication company with over 1.5 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and millions of others together. We are just getting started. We are looking for proactive and motivated people to join our team.
We need people with a passion for both the product and an outstanding user experience – those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users. If you are looking for a fun full-time job, have an Android, iPhone, Windows Phone or other smartphone, and consider yourself a smartphone gadget geek, keep reading...

Responsibilities

  • Plan, create, edit, test and improve FAQ articles, customer support responses, and blog articles
  • Apply and maintain consistency with content standards
  • Help to evolve WhatsApp's voice
  • Collaborate with Customer Operations, Product Management, Legal, Communications, and Engineering
  • Share your work and give feedback to teammates
  • Evangelize content standards and best practices
  • Raise awareness and educate cross-functional partners

Minimum Qualification

  • Bachelor's degree from the United States (or equivalent university degree from another country) in English, Journalism, Communications or another related field
  • 2+ years working experience with content for tech or websites
  • Demonstrated experience in planning and creating content for social media platforms on web and/or mobile interfaces
  • Demonstrated experience in multitasking and managing priorities
  • Must obtain work authorization in the country at the time of hire, and maintain ongoing work authorization during employment
  • No international relocation

Preferred Qualification

  • Project management experience and ability to work through ambiguity and execute complex projects
  • Attention to detail
  • Experience with content analytics tools


WhatsApp is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.