Learning Business Partner, WhatsApp Onboarding
Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is looking for an experienced Learning Business Partner to join the WhatsApp Learning team. This position will partner with multiple teams within WhatsApp to help evolve and execute on a strategy for how we develop and enable our global organization. This individual will work key cross functional teams to ensure that we continuously align business priorities with the performance expectations of our employees. The ideal candidate will have a strong passion for WhatsApp and for developing individual performance by building innovative learning solutions. This is a full-time position.
Responsibilities
Facilitate WhatsApp Orientation program (2x month) for North & Latin America employees
Oversee WhatsApp Orientation speaker coordination and stakeholder communications, recommend improvements to the program to our Learning Experience Design team
Conduct learning needs analysis to assess the state of the business, identify key performance indicators, and identify skills/knowledge gaps
Design, develop, implement, and evaluate learning solutions in close partnership with Subject Matter Experts, Learning Experience Design, and Learning Operations teams
Closely partner with, build, and sustain relationships with WhatsApp leaders to gain a deep understanding of business goals and priorities to make informed, data-driven decisions about building learning opportunities
Develop and maintain a network of strategic relationships across key stakeholders from all over Meta
Architect innovative and agile learning solutions to help our global employees grow and thrive at WhatsApp
Define and document performance enablement recommendations
present, gather feedback, and revise accordingly
Serve as an advocate for the learner by organizing audience research to inform design and determine outcomes, reviewing learning data provided by the Learning Operations team
and applying actionable insights to potential learning and performance enablement solutions
Minimum Qualification
Demonstrated experience communicating effectively with a variety of audiences, including executive leadership, and manage multiple stakeholders simultaneously to synthesize ideas and learning program feedback
Demonstrated experience using the ADDIE content development model, adult learning theories, and instructional design methodologies to build effective learning solutions
BA/BS degree in Learning & Development, Education, Instructional Design, or other related field
Demonstrated experience in learning project management and running strategic projects with global, cross-functional teams
Demonstrated experience championing company culture
Demonstrated experience facilitating in both virtual and live classroom environments
Demonstrated experience developing and executing a comprehensive strategy for learning programs
Demonstrated experience analyzing learning data/trends to drive improvements to learning experiences
Demonstrated experience defining and establishing program Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)
Demonstrated experience building learning solutions using a variety of modalities and emerging tools, including eLearning authoring tool Articulate Rise
Demonstrated experience with program management
5+ years working experience within Learning & Development, Onboarding, Employee Experience, etc.
Demonstrated experience analyzing performance needs and trends, using data to build solutions/make recommendations that enable increased on the job performance, leading to decreased time to proficiency
Self-starter, capable of working independently and as part of a global, cross-functional team and working with all levels
Preferred Qualification
Experience in gamified learning design
Experience/background in customer operations and/or technical training space
Audio/video/visual asset production and technical skill (Adobe Creative Suite)
Experience in working with globally distributed organizations
Experience with Cornerstone LMS
WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Facebook, its employees, and others as required or permitted by law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.
WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com .