Program Manager [Dogfooding], WhatsApp Product Operations
Remote, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. The WhatsApp Customer Operations Team’s focus is to support and educate the people and businesses who use our products through direct interactions and scalable solutions. We develop processes to help improve the health of our products and work with cross-functional partners to ensure a high-quality experience on our platforms. You will gain experience and make an impact in a fast-growing organization. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users globally. The WhatsApp Product Operations Team is looking for a highly self-driven, analytical individual who is passionate about working on complex business problems, has strong programmatic experience, can lead without authority and be able to work independently in an ambiguous and dynamic environment.
Responsibilities
Design and implement efficient and scalable dogfooding processes for multiple products and diverse feature types across WhatsApp and the Meta family of apps
Partner closely with members of Engineering, Product, Research, Operations and define KPIs/success metrics for dogfooding
Stay up-to-date on all new features, and be fully aware of the product roadmap and product sprint cycles
Shape the vision and drive the execution of dogfooding initiatives across various functionalities and features
Analyze data sets, build dashboards and help the team make strategic data-driven decisions
Operate independently and deliver results by embracing ambiguity, demonstrating creativity, and delivering results in a highly organized manner
Prepare communication materials and progress tracking for multiple audiences including preparing and delivering presentations to leadership stakeholders
Analyze current pain points in workflows and tools, think outside the box and implement solutions to help us operate at scale and drive strategic value
Minimum Qualification
BA/BS or equivalent 4-year university degree
5+ years of work experience in program management, management consulting and business or strategic operations
4+ years of experience working with Engineering and Product Teams on product releases
Interest and experience for creating and delivering best-in-class, scalable programs and activations
Track record of successfully partnering with cross-functional teams, driving alignment, effective escalations and achieving results
Experience setting priorities, multitasking and working independently in a dynamic, rapidly changing workplace
Demonstrated record of problem-solving, proven analytical thinking, executive presence and communication skills
Preferred Qualification
Bachelor's degree and/or Master's Degree or equivalent degree
Experience working in a fast paced technology company
Program or Management Certification such as PMP or ITIL or Lean Six Sigma or similar is preferred
WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Facebook, its employees, and others as required or permitted by law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.
WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com .