Trust & Safety Manager, WhatsApp
Austin, Texas, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are looking for a Manager to join our Safety Ops team. This role will work directly with product, policy, legal, and operations partners to further our mission of making WhatsApp safe.
Responsibilities
Lead a high-performing team by establishing team goals and working with direct reports on strategies for executing at scale, measuring progress and sharing results
Understand top abuse concerns and other quality or customer insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
Deliver projects involving quantitative analysis, operational workflow improvements, and improving the user experience
The role will require tight coordination with global cross-functional teams including Data Science, Product, Engineering and others to prioritize, problem solve, and develop solutions related to safety
Be a thought leader for data-informed initiatives and guide the team’s direction overall
Minimum Qualification
Interest for developing people, and building high performing teams
6+ years of experience in an operations, safety, risk/fraud or related environment
3+ years of work experience in people management
Analytical and problem-solving skills
Experience assessing, analyzing and resolving issues, and distill into communication
Analytical skills, with experience solving problems using data and providing practical business insights
Preferred Qualification
BA/BS degree in a related field
1+ years experience using WhatsApp
Experience with SQL, data analysis, visualization tools, or programming languages such as Python or Java
WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Facebook, its employees, and others as required or permitted by law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.
WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com .