Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
Customer Operations’ focus is to support and educate the people and businesses who use our products through direct interactions and scalable solutions. We develop processes to help improve the health of our products and work with cross-functional partners to ensure a high-quality experience on our platforms. You will gain experience and make an impact in a fast-growing organization. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users globally. If you like helping people, Customer Operations is for you.
Engage and build relationships with global cross-functional teams and stakeholders (Product, Engineering, Marketing, Content etc.) to evangelize localization and internationalization best practices and launch high-quality localized products, marketing and educational content
Plan and manage localization schedules for multiple projects at a time, collaborate cross-functionally to define requirements and manage timelines. Provide reference material, training and support for internal and vendor localizers
Shape the creation and drive the execution of Product and Launch readiness practices that include localization upstream across the company
Design and implement efficient and scalable end-to-end localization frameworks for multiple products and diverse content types
Drive initiatives to foster innovation in the team on strategic areas such as internationalization, data, localization testing, quality, tools, training and process optimization
Analyze current pain points in workflows and tools, provide recommendations and implement scalable solutions
Analyze operational data sets and create dashboards that can be used to make business decisions
3+ years of localization project/program management experience
Experience with localization platforms, file formats and CAT tools – such as SDL Trados Studio, Idiom WorldServer, Memsource or any similar in-house localization tools and platform that manages and/or automates the translation workflow
Communication skills, experience working across time zones, cultures and with diverse stakeholders
Experience prioritizing and managing multiple projects simultaneously in a fast-paced environment
Demonstrated knowledge of internationalization and localization standards, and localization testing best practices
5+ years equivalent work experience in translation, localization, internationalization, QA testing
Experience with localization and testing of mobile and web-based applications
Experience with legal content localization and workflows
Experience with marketing, creative and multimedia content localization and workflows
Experience building programs to enable localization operations at scale
Knowledge of additional languages other than English