Scams Project Manager

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. As a Scams team, our goal is to measure, detect and remove fraudulent behaviour from the platform at scale

Responsibilities

• Manage day-to-day scams Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
• Influence & execute the scams strategy and drive the operations roadmap
• Analyze operational data to identify trends and work cross-functionally on solutions
• Develop and maintain strong relationships with cross-functional partners in Outsourcing, Policy, Security and Engineering
• Develop a deep end-to-end understanding of scams and how they affect our community.
• Be a scams subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits.

Minimum Qualification

• 3+ year(s) of work experience in role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)
• Experience operating in and delivering results in an ambiguous environment
• Experience with strategically, analytically and creatively evaluating and solving problems
• Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
• Self-starter, intellectually curious and creative individual comfortable operating in ambiguity

Preferred Qualification

• Avid WhatsApp user preferred
• 5+ years experience managing projects or process improvements. Experience working within a formal methodology (Six Sigma, Agile, etc.) a plus but not required.
• Intermediate knowledge of data tools such as SQL, SAS or other coding languages and or data visualization tools a plus but not a requirement