WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
The Global Quality Manager will be responsible for managing a team within the WhatsApp Customer Operations organization. This team provides thought leadership, project management and operational execution for the design and implementation of quality measurement processes. These processes are used to evaluate WhatsApp’s effectiveness at providing support to our users. This leader will provide direction, coaching, and mentorship to a diverse, motivated team of individual contributors, help shape the team's long-term vision, devise and drive global goals, and identify opportunities to drive change to help WhatsApp provide the best support for our community.
We are searching for an experienced global leader with domain expertise in operations, program, and quality management who has a track record of building and scaling high-performing teams to drive strong execution. This is a rare opportunity to join a rapidly growing business, and lead the both the strategy and execution to build the global quality team and program. This is a full-time position based in Dublin.
WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.
WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at email@example.com .