Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Our UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. WhatsApp UX researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale.
We employ a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. We value a diverse range of perspectives and stem from many different backgrounds— geographically, culturally, educationally, philosophically. We come from industry and academia, with roots in anthropology, design research, economics, HCI, human factors, market research, political science, sociology, social computing, and social psychology, among others.
WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.
The ideal candidate is an excellent communicator, knowledgeable about product design, passionate about understanding people, curious about the relationship between technology and society, comfortable in a flat, fast-moving organization, excited to collaborate, open-minded about learning new skills and methods, and focused on impacting WhatsApp products and business.
Work closely with product and business teams to identify research topics
Act as a thought leader in the domain of research, while advocating for the people who could use our products
Contribute to research team strategy within the organization
Work broadly across team to help identify trade-offs between short and long-term research goals and select right mix of projects to benefit team
Design studies that address both user behavior and attitudes
Generate insights that both fuel ideation and evaluate designs
Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, and social science
Collaborate closely with other UX researchers to leverage and build upon knowledge
Work cross-functionally with design, product management, content strategy, engineering and marketing
Partner with engineers, analysts, and other technical roles to create and share research
Communicate results and illustrate suggestions in compelling and creative ways
Mentor other researchers, and maintain our team's high standard of work
Bachelor’s degree in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information science, Media studies, Computer Science, or Economics
7+ years’ relevant experience within user experience, applied research setting and/or product research and development
Experience planning and executing complex research projects in a product group or business area, working across multiple projects simultaneously
Experience identifying, initiating, and leading projects of large scope that contribute to the greater research/product team through mentoring, culture, subject matter, or research expertise
Experience building meaningful cross-functional relationships
Experience translating research findings into strategic narratives
Effective communication skills with experience presenting to diverse audiences
Master’s degree in related field and 5+ years’ relevant experience, or PhD in related field and 2+ years relevant experience