Language Manager, Spanish
Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. WhatsApp Customer Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.
Responsibilities
Review WhatsApp UI, Marketing, PR, Support and Legal content translated by vendor linguists for new launches and existing products, and perform regular quality checks
Drive the Spanish language strategy to ensure WhatsApp feels local in all our Spanish language markets
Develop and maintain key relationships with vendor linguists and regularly communicate with them to align and calibrate language, style and terminology. Clarify quality expectations and maintain/tweak quality control processes
Provide quality assurance for all localized content and apps to ensure consistent messaging and proper functionality
Coordinate creation and maintenance of linguistic assets (TMs, glossaries, style guides, reference material)
Communicate effectively with localization project managers and other cross-functional teams to align with project requirements and quality standards
Proactively provide inputs on UI, UX, and design for products launching in international markets in order to deliver the best possible user experience
Identify and fix linguistic and/or cultural issues before launch
Drive initiatives in key strategic areas related to language quality, internationalization, data, tools, and process optimization
Remain curious about the WhatsApp usage and style that works best in the target market. Remain confident that you have the network and research ability to satisfy this curiosity
Minimum Qualification
Experience using WhatsApp and experience with other messaging and social media mobile applications with knowledge in technology that helps bringing the world closer
3+ years of experience in software localization or translation/review for high tech companies
Fluency in native language of expertise
BA/BS or equivalent 4+ years university degree. Translation, Linguistics, or similar field of study
Experience performing high quality translations and localization for software or web applications
Experience to successfully convey our message on a local level, especially as it pertains to language nuances
Experience in explaining linguistic challenges, cultural questions, and concepts to stakeholders
Experience working under pressure. Prioritizing and managing multiple projects simultaneously in the face of ambiguity and aggressive deadlines
Experience with localization platforms, file formats and CAT tools that manage and/or automate the translation workflow
Preferred Qualification
M.A. in Translation, Linguistics, or similar field of study
5+ years of relevant experience in software localization, QA testing, linguistic QA
Demonstrated knowledge of internationalization and localization standards and best practices
WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Facebook, its employees, and others as required or permitted by law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.
WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com .