Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
We are looking for a Localization Manager to manage a team of localization project and program managers responsible for the localization of WhatsApp Product, PR, Marketing content and experiences into up to 60 languages.
Responsibilities
- Lead a team of project managers by establishing team goals and working with direct reports on strategies for executing at scale, measuring progress and sharing results
- Provide mentorship, guidance and career development opportunities. Support your reports in navigating change as Localization processes, tools and the company's business needs evolve
- Be a thought leader for localization launch and product readiness initiatives and guide the team’s direction overall
- Build a vision to scale localization operations and drive implementation of strategic projects involving quantitative analysis, operational workflow improvements, capacity planning
- Build empathy for user experience in international markets, be an internal advocate for the global WhatsApp user base, and partner with cross-functional teams to develop global products and content at scale
- Evangelize localization best practices, raise awareness of localization processes, requirements, timelines and impact with cross-functional partners
- Work with peer leaders within the Customer Operations, Product, Engineering and Marketing teams to ensure effective collaboration and transparency across verticals
- Provide support in navigating change as Localization processes, tools and the company's business needs evolve
- Work with peer leaders within the Customer Operations, Product, Engineering and Marketing teams to ensure effective collaboration and transparency across verticals
Minimum Qualification
- 2+ years of work experience in people management
- 3+ years of experience in software localization, translation, QA testing or Linguistic QA management
- Experience leading a team of project/program managers
- Localization thought leadership: track record of managing localization processes to deliver on localization-related projects to clients/stakeholders through innovation and continuous improvement
- Communication: demonstrated experience in evangelizing localization best practices and impact on user experience, brand and product success to a variety of stakeholders and leadership levels
- Analytical skills: experience solving problems using data and providing practical business insights
Preferred Qualification
- M.A. in Translation, Linguistics, Localization project management or similar field of study
- 5+ years of relevant experience in software localization, QA testing, linguistic quality management
- Experience with different CMS and TMS platforms, file formats and CAT tools that manage and/or automate the translation workflow
- Experience with b2c and b2b digital product localization and marketing and creative content localization and transcreation
- Demonstrated knowledge of internationalization and localization processes, standards and industry trends
- Bilingual in English and a foreign language
- 1+ years experience using WhatsApp
WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.
WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com .