Language Lead - (Arabic and RTL User Experience)

Menlo Park, California, US

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Responsibilities

  • Translate, review and proofread WhatsApp UI strings, Support, Marketing, PR and Legal content for Arabic
  • Review all UI, Marketing and Legal content translated by the vendor for new launches and existing products
  • Act as the quality gatekeeper, voice and market ambassador for Arabic
  • Be a point of contact for other stakeholders in the company for localization and user experience of all right-to-left languages supported by WhatsApp (Arabic, Persian, Urdu, Hebrew)
  • Develop and maintain key relationships with vendor linguists
  • Regularly communicate with them to align and calibrate language, style and terminology for Arabic
  • Clarify quality expectations and maintain/tweak quality control processes with the vendor to ensure the best user experience for all right-to-left languages supported by WhatsApp
  • Thoroughly QA all localized content and apps to ensure consistent messaging and proper functionality for Arabic
  • Lead and oversee the overall Linguistic QA testing for all right-to-left language supported by WhatsApp (Arabic, Persian, Urdu, Hebrew), guiding other linguists and testers to look for and flag right-to-left language specific issues and provide suggested solutions
  • Coordinate creation and maintenance of linguistic assets (TMs, glossaries, style guides, reference material) for Arabic and provide detailed guidelines for all other linguists working on right-to-left languages
  • Communicate efficiently with product managers, localization project managers and the customer operation team to align with project requirements and quality standards
  • Provide inputs on UI, UX and design for products launching in international markets
  • Identify and fix linguistic and cultural issues before launch
  • Perform research on current industry standards and do comparative analysis of competitor products related to the language and user experience for right-to-left languages
  • Identify areas of improvements for the overall bidirectional user experience and champion them to engineering, product and design teams
  • Remain curious about the WhatsApp usage and style that works best in the target market
  • Remain confident that you have the network and research ability to satisfy this curiosity

Minimum Qualification

  • WhatsApp user, and experience with other messaging and social media mobile app
  • 3+ years of experience in software localization or translation/review for companies
  • Fluency and education in Arabic (writing, reading, speaking)
  • Demonstrated knowledge of internationalization and localization practices and standards and best practices specific to right-to-left languages
  • BA/BS or equivalent degree from another country
  • Proven track record of translation and localization experience
  • Experience with solving challenges it pertains to language and UX nuances that convey company's message on a local level and ensure the best user experience for right-to-left languages
  • Experience in explaining linguistic challenges and cultural questions and concepts to stakeholders
  • Experience with prioritizing and managing multiple projects simultaneously in the face of deadlines
  • Experience with localization platforms, file formats and CAT tools that manage and/or automate the translation workflow
  • Eligible to work in the United States
  • No international relocation

Preferred Qualification

  • M.A. in Translation, Linguistics, or similar field of study
  • 5+ years of relevant experience in software localization, QA testing, Linguistic QA
  • Knowledge with translation, Linguistics, or similar field of study
  • Fluency in Hebrew, Persian, or Urdu
  • Experience in creating, copy-writing or editing in the language of expertise
  • Experience in Localization/QA testing project management
  • Knowledge in software applications
  • A thoughtfully developed sense of humor


WhatsApp is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.