Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
The global pandemic has made connecting with friends, family, colleagues, and community members through our services even more important than ever. The WhatsApp Calling team builds experiences that make it feel like you are together even when you have to be apart. As a platform serving the real-time audio/video needs of WhatsApp. From mobile to desktop, our mission is to connect everyone however they choose to connect. Our ambition is to provide the highest quality video chat experience in the industry, and we are building a world class team to realize that ambition. The Group Technical Program Manager for WhatsApp Calling Quality will be responsible for leading a team of technical program managers solving some of the hardest technical challenges in audio/video communications today. You will help define and drive technical roadmap, continue to develop and recruit talented individuals to tackle these challenges, and ensure we set the highest bar for quality along multiple dimensions of reliability, performance, user experience, and scalability. Being successful will require deep data insight, rapid experimentation, and innovative technical problem solving in a fast-moving environment. You should have proven ability in leading high performing teams in complex spaces while building strong partnerships across cross-functional teams. The role will require developing deep technical expertise while also keeping a focus on delivering results with agility and confident leadership. Prior experience in building and leading TPM teams of 10 or more that operate at cloud scale is a must. You will also be expected to ramp up quickly on new technologies as the team continues to drive cutting edge innovation. A passion for developing your team members is expected as you set a bar for the team which is as high as for the products we ship. Empowering your team to make the right data-driven decisions will be part of your daily routine.
Build and lead a team of TPM’s capable of scaling with WhatsApp Calling through a period of continued high-growth while forging tight partnerships with managers and engineers across infrastructure & product teams.
Influence technical strategy and vision for WhatsApp Calling platform to solve for optimal media quality at scale across the family of WhatsApp products in close collaboration with product, infra and privacy leaders across the company.
Demonstrate an ability to structure an organization and optimize it for execution, including attracting top tier talents and filling out gaps in the existing team quickly to accommodate growth.
Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results.
Manage, mentor and grow the existing technical program management teams.
Support technical aspects of critical initiatives and features in the WhatsApp Calling space including contributing to design and implementation planning, working with the team to set priority and tracking progress, and working cross functionally to represent engineering.
Work with Product Management and Engineering to help develop product MVP and ensure implementation scope and delivery times are aligned with product requirements and expectations.
Measure and improve efficiency and effectiveness of processes that are working well and build the next level of improvements, set standards for deployments at scale, infrastructure reliability, security, and scalability.
Continue to improve the thriving engineering culture across all tech functions.
Build and lead an organization with customer focus and effective communication with a focus on decisive, fast-moving solutions, quick and constructive resolutions to conflicts, and a “no barriers” mentality.
Serve as an evangelist for the team and overall culture, both internally and externally.
B.S. in Computer Science or a related technical discipline.
10+ years of software engineering, systems engineering or technical product/program management experience.
Experience either in an established data storage, real-time communications, cloud computing or mid-sized growth stage company.
Experience communicating behind program architectures, including how and why they were run, and the systems put in place to run them.
Knowledge in technical program management methodologies, experience delivering tech programs or products from inception to delivery.
Experience moving technical or engineering programs from concept to completion and experience articulating the impact using metrics, growth examples, return.