Research Manager

Menlo Park, California, US

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas - making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
The Research Manager will be an integral part of our team, and will design, execute and deliver high-impact primary research. The ideal candidate will be flexible, agile, with strong analytical and communication skills. In this role, you will work with Product, Marketing, Business and CO teams to help shape the direction of our product and business.
The role also requires you to have a proven track record of building and managing high-performing teams, preferably with researchers of different disciplines. You will need to articulate the vision of the team internally and externally. You must become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of research, and by delivering insights that lead to demonstrable improvements for our users. You should be analytical, but also know when to trust your gut. You will build strong relationships with other research teams across the Facebook family of apps to share insights and find common themes.


  • Build the vision and team for the research function at WhatsApp
  • Ensure we are always focusing on the highest priority opportunities and challenges
  • Translate research findings into actionable insights that will have an effect on reaching billions of people and millions of businesses

Minimum Qualification

  • 6+ years of experience in quantitative and qualitative research, including hands-on experience in survey/discussion guide drafting and data analysis
  • Problem solving experience and experience to move from blank slate to a research problem matched with a methodology
  • Proven track record of using primary and secondary research to influence executives and colleagues
  • Communication and presentation experience

Preferred Qualification

  • International Research Experience
  • Experience in a consumer technology company, with a strong understanding of social platforms and mobile ecosystems
  • Experience with positioning, messaging development and optimization research

WhatsApp is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1 650-308-7837.