Customer Operations - Project Manager, Analytics

Menlo Park, California, US

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.


  • Engage in discussions to identify problems, quantify and improve the quality of workflows, and lead projects to execution
  • Build data expertise and own data quality for allocated areas of ownership
  • Build data infrastructure and reporting that equips the organization to scale successfully
  • Create pipelines and queries in our data warehouse to analyze large sets of internal data
  • Mentor others as needed on best practices for design and implementation of cutting-edge analytics solutions
  • Leverage data to understand our products in depth, identify areas of opportunity, and execute projects to drive growth and engagement

Minimum Qualification

  • BA/BS in Computer Science, Math, Physics, Engineering, Statistics or other technical field
  • 1+ year(s) using SQL
  • 1+ year(s) experience building data reporting
  • Demonstrated ability to analyze data to identify deliverables, gaps and inconsistencies
  • Demonstrated ability to identify and communicate data driven insights
  • Demonstrated ability to prioritize among conflicting demands
  • Must be eligible to work in the US
  • No international relocation

Preferred Qualification

  • Experience using languages and packages such as R, MATLAB, SPSS, SAS, Stata, etc
  • Experience with at least one scripting language (PHP, Python, Perl, etc.)
  • Experience with large data sets and distributed computing (Hive/Hadoop)
  • Experience using Tableau