Technical Specialist, Web - Product Operations

Menlo Park, California, US

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are looking for proactive and motivated people to join our team. A WhatsApp user with a passion for the product and ensuring a good user experience - those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done, and how their unique backgrounds and strengths can contribute to team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users. If you are looking for a fun full-time job, have an Android, iPhone, or Windows Phone, and consider yourself a smartphone gadget geek, keep on reading...

Responsibilities

  • Become an expert in the WhatsApp for Desktop and a source of information to the Market team members.
  • Investigate, triage, and report issues with WhatsApp for Desktop on Mac and Windows.
  • Monitor and analyze users’ reviews on the App Store for bug-related trends.
  • Separate operating systems and browsers issues from bugs, advise the Market team on how to follow up on bug reports from users.
  • Partner with the developers’ team to drive up the WhatsApp for Desktop quality and an understanding of its usage.
  • Deep dive on specific user pain points, gather supporting data, and lead efforts for a better user experience.
  • Continually evaluate the organization of your workflow to find bugs faster and improve the efficiency of how we handle existing issues.

Minimum Qualification

  • BA/BS or equivalent 4 year university degree
  • 1+ years of experience in technical support
  • Demonstrated understanding of the Android and iOS mobile operating systems
  • Demonstrated understanding of the web browsers and desktop operating systems
  • 1+ years of experience in customer support
  • 1+ years of experience developing or troubleshooting on smartphone platforms
  • Demonstrated ability to multitask and manage competing priorities
  • Demonstrated ability to balance independence tasks/goals while contributing to team goals and collaborating with other team members.
  • Eligible to work in the US
  • No international relocation

Preferred Qualification

  • 1+ years of experience supporting web-based products
  • 1+ years of experience developing or troubleshooting on web-based platforms


WhatsApp is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.