Localization Program Manager

Menlo Park, California, US

WhatsApp is the world's fastest growing communication company with over 1 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and millions of others together. We are just getting started. We are looking for the best individuals to grow and support this incredible community of users. WhatsApp has been ranked as one of the Top 25 Most Downloaded apps in over 100 countries on the App Store and has received over 1 billion installs on Google Play. WhatsApp has been ranked as one of the Top 25 Most Downloaded apps in over 100 countries on the App Store and has received over 1 billion installs on Google Play. We are looking for proactive and motivated people to join our team – those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. WhatsApp user with a passion for the product and ensuring a good user experience. We are a team that thrives on people identifying ways they can contribute to get the job done, and how their unique backgrounds and strengths can contribute to team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users. If you are looking for a fun full time job, have an Android, iPhone, Windows Phone or other smartphone, and consider yourself a smartphone gadget geek, keep on reading...


  • Apply advanced localization subject matter knowledge to make strategic recommendations for the growth of this team
  • Evaluate current localization tools and processes and make suggestions for improvements
  • Educate engineering teams on the role out and priorities of localization. Continuously improve the ability to deliver translations efficiently
  • Work with Tools Team on technical specifications
  • Evangelize internationalization standards and best practices. Raise awareness and educate cross-functional partners
  • Manage localization specialists, promoting creativity and providing guidance
  • Analyze current challenges and pain points and provide optimal solutions
  • Oversee the quality of all translated content
  • Project manage in-house and external localization contractors
  • Develop and execute a localization schedule, in tandem with our Content team
  • Collaborate closely with our Content Lead, to ensure that the localization and content teams form a cohesive Content & Localization Vertical

Minimum Qualification

  • Bachelor’s degree from the United States or equivalent university degree from another country
  • 2+ years of Program Management experience. Proven abilities in project planning, resource and risk management
  • 2+ years localization experience
  • Demonstrated knowledge of internationalization and localization
  • Experience with localization platforms, file formats and CAT tools or any similar in-house localization tools and platform that manages and/or automates the translation workflow.
  • Demonstrated understanding of statistical analysis
  • Fluency in at least one language other than English (writing, reading, speaking)
  • Ability to multitask and manage competing priorities
  • Ability to balance independent tasks / goals while contributing to team goals and collaborating with other team members
  • Must be eligible to work in the US
  • No international relocation

Preferred Qualification

  • Understanding of the technical architecture of complex and highly scalable web applications
  • Coaching and management experience