Law Enforcement Response Team Associate, APAC

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are seeking a motivated, highly-organized, detail-oriented candidate with impeccable judgment to serve as a specialist for law enforcement and safety matters. You must have flexibility to adapt to changing priorities, business and organizational needs. In addition, you must have the ability to operate independently in a fast-paced, small but growing environment and work proactively with various teams across the organization, including business, product, customer support, communications, policy, and growth.

Responsibilities

• Review and accurately assess legal requests from law enforcement officials, ensuring that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
• Bring operational excellence to a team that handles a large volume of incoming requests.
• Clearly respond to process and policy inquiries from law enforcement, government agencies and internal parties, both in writing and over the phone.
• Work cross functionally to drive policy, processes and documentation improvements for the WhatsApp Law Enforcement Response Team.
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.
• Participate in on-call emergency after-hours and weekend rotation duty.

Minimum Qualification

• BA/BS degree and 3+ years of relevant operational experience
• Excellent verbal and written communication skills
• Strong attention to detail to ensure quality of work
• Experience prioritizing multiple functions and tasks while managing work time without compromising quality
• Experience working independently and using good judgment
• Experience with various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)
• Self-starter requiring minimal direction
• Proven ability to analyse information to assess threat and risk
• Proven ability to make effective decisions independently using good judgement and rationale
• General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role)

Preferred Qualification

• Exposure to South Asian Languages and the ability to read Hindi script as this role will involved respond to law enforcement requests within these jurisdictions
• Experience communicating with cross-functional teams and/or law enforcement agencies
• Knowledge of Facebook's suite of products
• Can remain calm when dealing with high-pressure escalations, grey areas and ambiguity
• Familiarity with WhatsApp service is a plus