Localization Manager
Dublin, Ireland
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Languages are key to the WhatsApp Customer Operations mission to “Make each user feel like WhatsApp is built for them”. The Localization team makes WhatsApp feels like a local product by building high quality localized experiences into more than 60 languages. We are looking for a Localization Manager to lead a team of localization program managers responsible for the localization of WhatsApp Product, Support and Marketing content and for building new frameworks to operate at scale.
Responsibilities
Lead and enable a high-performing team of localization program managers to deliver on operational and strategic goals, enabling global product launches and evolving teams operational maturity models
Establish team goals and work with direct reports on strategies for executing, tracking progress, measuring success and sharing results
Track and analyze key operational and performance metrics, identify trends, and develop solutions to improve efficiency, optimize team workflows and build supply/ demand models
Develop and maintain strong partnerships with global cross-functional teams and leaders across Customer operations, Product, Engineering, and Marketing
Be an internal advocate for the global WhatsApp user base, build and promote launch readiness best practices for global product launches
Promote a collaborative team culture that is passionate about user experience and sustainable and scalable business practices
Promote team’s personal and career development. Support your reports with empathy in navigating change as business needs, priorities and processes evolve
Minimum Qualification
Track record of creating structure across large, ambiguous programs and directing teams on goals setting and prioritization
BA/BS degree or equivalent experience
Track record of developing and managing localization or content operations programs to deliver global products, content and experiences through innovation and continuous improvement
4+ years of experience in software localization, localization program or quality management
2+ years of direct people management experience, including managing remotely across multiple sites, and influencing leadership and cross-functional teams
Experience with analyzing data sets and interpreting them to solve complex problems, provide business insights and make strategic decisions
Preferred Qualification
1+ years experience using WhatsApp
Familiarity with hardware localization, gaming localization or extended reality
Hands-on experience with different CMS and TMS platforms, file formats and CAT tools that manage and/or automate the translation workflow
Experience articulating localization value and impact on user experience, brand and product success to a variety of stakeholders and leadership levels
Experience with SQL, data analysis, data visualization tools, or programming languages
WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Facebook, its employees, and others as required or permitted by law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.
WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com .