Localization Program Manager
Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Languages are key to the WhatsApp Customer Operations mission to “Make each user feel like WhatsApp is built for them”. The Localization team makes WhatsApp feels like a local product by building high quality localized experiences at scale. As a Localization Program Manager, you will shape the vision for and help deliver global experiences into more than 60 languages for over 2 Billion people around the world.
Responsibilities
Engage and build relationships with cross-functional teams and stakeholders (Product, Engineering, Marketing, etc.) to launch successful localized products
Design and implement efficient and scalable end-to-end localization frameworks for multiple products and diverse content types across WhatsApp and the Meta family of apps
Guide product, legal and marketing teams across the Meta family of apps to ensure localizability best practices are followed to minimize downstream issues and decrease cost and time-to-market for the localized versions
Shape the vision and drive the execution of product and launch readiness practices that include localization upstream across the company
Analyze data sets, build dashboards and help the team make strategic data-driven decisions
Analyze current pain points in workflows and tools, think outside the box and implement solutions to help us operate at scale and drive strategic value
Minimum Qualification
4+ years of localization program management experience
BA/BS or 2+ years equivalent work experience in localization, internationalization, program management
Experience with localization platforms, file formats and CAT tools – such as SDL Trados Studio, Idiom WorldServer, Memsource or any similar in-house localization tools and platform that manages and/or automates the translation workflow
Experience prioritizing and managing multiple projects simultaneously in a fast-paced environment
Experience communicating across a variety of cross-functional stakeholders and leadership, working across time zones and international offices
Experience with localization and testing of mobile and web-based applications
Experience processing and analyzing complex data sets, and interpreting them to make business decisions
Preferred Qualification
5+ years equivalent work experience in translation, localization, internationalization, QA testing
Experience building programs to enable localization operations at scale
Exposure to SQL, analytics tools, or a coding language
Familiarity with internationalization standards such as Unicode and CLDR
WhatsApp को इक्वल एम्प्लॉयमेंट ऑपर्च्युनिटी (Equal Employment Opportunity) और अफ़र्मेटिव एक्शन एम्प्लॉयर (Affirmative Action employer) होने पर गर्व है. हम नस्ल, धर्म, रंग, मूल, लिंग (जिसमें गर्भावस्था, प्रसूतावस्था, प्रजनन संबंधी स्वास्थ्य निर्णय या अन्य स्वास्थ्य संबंधी परिस्थितियाँ शामिल हैं) सेक्शुअल ओरिएंटेशन, जेंडर आईडेंटिटी, जेंडर एक्सप्रेशन, उम्र, पूर्व सैनिक होना, दिव्यांगता, राजनैतिक विचारों या गतिविधियों, जेनेटिक जानकारी या ऐसी अन्य विशेषताओं के आधार पर भेदभाव नहीं करते जो कानून के तहत सुरक्षित हैं. हमारा इक्वल एम्प्लॉयमेंट ऑपर्च्यूनिटी नोटिस यहाँ उपलब्ध है. संघीय, प्रांतीय और स्थानीय कानूनों के तहत, हम उचित योग्यता रखने वाले ऐसे लोगों के आवेदनों पर भी विचार करते हैं जिनका आपराधिक इतिहास रहा है. हम Facebook, उसके कर्मचारियों और दूसरों की सुरक्षा के लिए आपकी जानकारी का इस्तेमाल कर सकते हैं. ऐसा करना हमारे लिए कानूनी रूप से ज़रूरी है या कानून हमें इसकी अनुमति देता है. Facebook की पे ट्रांसपेरेंसी पॉलिसी (Pay Transparency Policy) और इक्वल एम्प्लॉयमेंट ऑपर्च्युनिटी इज़ द लॉ (Equal Employment Opportunity is the Law) नोटिस को देखने के लिए, उन पर क्लिक करें. साथ ही, WhatsApp कुछ जगहों पर E-Verify प्रोग्राम में भी हिस्सा ले रहा है, जो कानूनी रूप से ज़रूरी है.
WhatsApp भर्ती प्रक्रिया (रिक्रूटमेंट प्रॉसेस) के दौरान दिव्यांग उम्मीदवारों को ठहरने की सम्मानजनक जगह मुहैया कराने के लिए प्रतिबद्ध है. अगर किसी दिव्यांगता के कारण, आपको कोई मदद या ठहरने की जगह चाहिए, तो कृपया हमें accommodations-ext@fb.com पर बताएँ.