Localization Program Manager
Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Languages are key to the WhatsApp Customer Operations mission to “Make each user feel like WhatsApp is built for them”. The Localization team makes WhatsApp feels like a local product by building high quality localized experiences at scale. As a Localization Program Manager, you will shape the vision for and help deliver global experiences into more than 60 languages for over 2 Billion people around the world.
Responsibilities
Engage and build relationships with cross-functional teams and stakeholders (Product, Engineering, Marketing, etc.) to launch successful localized products
Design and implement efficient and scalable end-to-end localization frameworks for multiple products and diverse content types across WhatsApp and the Meta family of apps
Guide product, legal and marketing teams across the Meta family of apps to ensure localizability best practices are followed to minimize downstream issues and decrease cost and time-to-market for the localized versions
Shape the vision and drive the execution of product and launch readiness practices that include localization upstream across the company
Analyze data sets, build dashboards and help the team make strategic data-driven decisions
Analyze current pain points in workflows and tools, think outside the box and implement solutions to help us operate at scale and drive strategic value
Minimum Qualification
4+ years of localization program management experience
BA/BS or 2+ years equivalent work experience in localization, internationalization, program management
Experience with localization platforms, file formats and CAT tools – such as SDL Trados Studio, Idiom WorldServer, Memsource or any similar in-house localization tools and platform that manages and/or automates the translation workflow
Experience prioritizing and managing multiple projects simultaneously in a fast-paced environment
Experience communicating across a variety of cross-functional stakeholders and leadership, working across time zones and international offices
Experience with localization and testing of mobile and web-based applications
Experience processing and analyzing complex data sets, and interpreting them to make business decisions
Preferred Qualification
5+ years equivalent work experience in translation, localization, internationalization, QA testing
Experience building programs to enable localization operations at scale
Exposure to SQL, analytics tools, or a coding language
Familiarity with internationalization standards such as Unicode and CLDR
WhatsApp se félicite d'être un employeur qui défend l'égalité des chances et l'inclusion en matière d'emploi. Nous ne pratiquons aucune discrimination fondée sur la couleur de peau, la religion, l'origine ethnique, la nationalité, le sexe (y compris la grossesse, l'accouchement, les décisions liées à la santé reproductive ou toute autre pathologie médicale associée), l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, le statut (ancien combattant protégé, personne en situation de handicap), les informations génétiques, les opinions ou actions politiques, ou toute autre caractéristique protégée par la loi. Vous pouvez consulter notre Politique en matière d'égalité d'accès à l'emploi. Nous étudions aussi les candidatures de personnes qualifiées ayant un casier judiciaire, dans le respect des lois locales, étatiques et fédérales applicables. Nous pouvons utiliser vos informations pour assurer la sécurité de Meta, de ses employés et de tiers, lorsque la loi l'exige ou l'autorise. Vous pouvez consulter la Politique de transparence en matière de rémunération de Meta et le document "Equal Employment Opportunity is the Law" (L'égalité d'accès à l'emploi, une exigence légale) en cliquant sur les liens correspondants. Par ailleurs, WhatsApp participe au programme E-Verify dans certaines zones géographiques, comme la loi l'exige.
Dans le cadre de son processus de recrutement, WhatsApp s'engage à fournir des aménagements raisonnables aux personnes en situation de handicap. Si vous avez besoin d'une assistance ou d'un aménagement en raison d'un handicap, veuillez nous l'indiquer en nous contactant à l'adresse accommodations-ext@fb.com.