Menlo Park, California, US
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are looking for a Manager to manage a team of Language Managers. We want Language Managers to develop strong opinions and points of view about how WhatsApp needs to address users in their markets of expertise; to truly localize for them. This role needs to foster that type of ownership in each Language Manager.
Provide mentorship, guidance and career development to a team of Language Managers responsible for the localization of WhatsApp content for our top markets.
Craft expectations and goals for the Language Managers team that drive alignment with the Localization Team's and WhatsApp's missions.
Develop and implement meaningful KPIs.
Provide support in navigating change as Localization processes, tools and the company's business needs evolve.
Work with peer leaders within the Customer Operations team to ensure collaboration and transparency across verticals.
Develop a strong partnership with the Market team to ensure close collaboration and knowledge transfer.
Evangelize localization best practices with cross-functional partners.
Raise awareness of and teach them about localization processes, requirements and timelines.
Work closely with the Content and Localization team to improve upon existing quality standards.
Ensure the Language Managers address localization challenges that pertain to style, consistency, and user experience in their respective languages.
Work collaboratively with peers in global offices and with our localization vendor.
Ensure that Language Managers across geographies work together as a cohesive team that provides consistent quality in line with the company's mission.
Build empathy and passion for user experience in international markets.
Be an internal advocate for the global WhatsApp user base.
Challenge Language Managers to always dig deeper.
3+ years of experience in software localization, translation, QA testing
Experience leading a team of translators, LQA testers or localizers
Localization thought leadership experience: track record of managing localization processes to deliver on localization-related projects to clients/stakeholders through innovation and continuous improvement
Demonstrated experience in evangelizing and teaching localization best practices and processes to a variety of stakeholders
M.A. in Translation, Linguistics, or similar field of study
Experience with localization platforms, file formats and CAT tools that manage and/or automate the translation workflow
5+ years of relevant experience in software localization, QA testing, linguistic quality management
Demonstrated knowledge of internationalization and localization processes, standards and current trends
Bilingual in English and a foreign language