Researcher, Business Product Team

WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend.
WhatsApp is looking for a talented Researcher to join our growing, nimble, and highly collaborative mission driven Research team. The ideal candidate has a strong mixed-methods with strong qualitative or quantitative leaning research skills to join our WhatsApp Business Products Team.
Our ideal candidate for mixed-methods has experience with multi-method studies, with experience in survey or behavioral data. The candidate is also fluent in laboratory as well as field data collection methods and has international data collection experience. This person is able to manage their research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and loves working with talented, highly collaborative cross-functional team members and partners. If you are intellectually curious, love discovering customer insights in emerging markets, and want to impact the lives of hundreds of millions of customers globally, this is the role for you!
This is a full-time position based with the WhatsApp team at Facebook HQ in Menlo Park, California.

Responsibilities

• Plan and execute end-to-end generative and evaluative research across the WhatsApp diverse business ecosystem
• Conceptualize, design and conduct user research through the product life-cycle from ideation to new and existing features
• Conduct qualitative studies, including field observation and interviews, remote and in-person usability studies
• Design quantitative studies, including experiments and surveys
• Proactively collaborate with talented cross-functional team members (analysts, designers, product managers, marketers, and engineers) and stakeholders across the organization
• Leverage strong communication and facilitation skills to proactively collaborate and help bridge alignment within and across diverse teams
• Ability to work independently and adapt research practices to meet the needs of a start-up environment
• Communicate research insights and illustrate suggestions in compelling and creative ways to help foster empathy, elevate customer understanding and help achieve product and business impact
• Willingness to travel

Minimum Qualification

• 4+ years of experience in user research in applied product research
• Knowledge of mixed methods, with an emphasis on qualitative or quantitative research or applied qualitative or quantitative research experience
• Master's or Ph.D. degree in Computer Science, Human Computer Interaction, Psychology or a related field