Global Sales Programs Director, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

As the Director of Global Channel Programs, you are responsible for designing, building, and executing the global programs for the WhatsApp channel sales organization. Your team will own key workstreams such as our channel partner program, commercial incentives, global approach to new partner types, global pilots, our pitch & pass program, market insights program, and partner operations. This role is a key member of the WhatsApp channel sales organization leadership team and will work closely PMM, marketing, product, and cross functional peers. You will be responsible for the vision and execution of the program strategy across all channel partner program platforms as well as ensure all program KPI’s are measured and reported to both internal stakeholders and external partners participating in the program.

Responsibilities

• Strategy and execution of global programs and projects for the WhatsApp partnerships organization to enable the regional partnerships teams to accelerate growth
• Launch and manage the global channel partner program in coordination with matrixed stakeholders
• Develop, execute, and manage program development process designed to scope, prioritize, develop, socialize, refine, launch, and manage new and/or update existing programs in the near future
• Collaborate with cross functional resources in developing and updating programs, critical business policies/processes and develop associated documentation for internal selling and external partner use
• Conceive new programs ideas or identify program updates utilizing key financial, program and partner metrics and eliciting feedback from internal and partner constituents globally to evolve WhatsApp partner programs
• Socialize and execute program updates with appropriate messaging for channel sales and channel marketing to communicate to partners in timely fashion
• Conduct ongoing reviews to ensure current & new programs are performing optimally and properly aligned to partner strategy
• Track partner progress and results as well as WhatsApp performance against partner expectations across all programs by leveraging multiple platforms (CRM, various internal databases) to create useful reporting and dashboards that quickly analyze and identify partner status, health, and opportunities for growth

Minimum Qualification

• 15+ years of sales or channel partnerships experience
• Proven channel and partner program management experience in an B2B enterprise SaaS environment
• Depth of experience in channel and partner management experience
• Proficient in all aspects of managing a global channel partner program including strategy, P&L, partner program automation applications, etc.
• Adept at addressing cultural and geographic differences in global program implementation
• Analytical and data-driven, using complex datasets strategically to create improvements, provide practical business insights and persuade others
• Experience handling multiple concurrent projects and driving initiatives in a cross-functional environment

Preferred Qualification

• Up to date on the trends and market leading companies in business messaging