FAQ
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Frequently Asked Questions

General

  1. I have questions about the updated Terms of Service and Privacy Policy
  2. End-to-End Encryption
  3. User Guide: Getting Started
  4. View all questions

WhatsApp Web

  1. How can I install WhatsApp on my computer? 
  2. How do I use WhatsApp on my computer?
  3. How do I log out of an active WhatsApp session on my computer from my phone?
  4. View all questions

Android

  1. How do I use WhatsApp Status?
  2. How do I backup, restore or transfer my WhatsApp data?
  3. Why can't I connect to WhatsApp?
  4. View all questions

iPhone

  1. How do I use WhatsApp Status?
  2. How do I verify my number in WhatsApp?
  3. How do I restore my messages?
  4. View all questions

Windows Phone

  1. How do I use WhatsApp Status?
  2. Why can't I connect to WhatsApp?
  3. How do I back up and restore my WhatsApp chats?
  4. View all questions

Nokia S40

  1. How do I delete messages or chats?
  2. I get a "Certificate Expired" error message. What does this mean?
  3. WhatsApp is always on and connected, how do I log out?
  4. View all questions

Nokia S60

  1. Why can't I connect to WhatsApp?
  2. How do I update WhatsApp?
  3. Which Nokia devices are supported?
  4. View all questions

BlackBerry

  1. Why can't I connect to WhatsApp?
  2. How do I verify my number in WhatsApp?
  3. How do I restore my messages?
  4. View all questions

BlackBerry 10

  1. How do I add contacts to WhatsApp?
  2. Why are my contacts not displayed in WhatsApp?
  3. Why can't I connect to WhatsApp?
  4. View all questions